This site is my secret weapon for de-stressing🤩 It’s quiet, fun, and exactly what I need to switch off.
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Leia as opiniões dos outros
Hello, what is happening with this site, why is it taking so long to withdraw? I made the withdrawal on the 13th and today we are on the 18th and nothing. This is a mockery of the customer!! I would l... Ver mais
A empresa respondeu
Pity I can add a negative star horrible place . First of all the verifications they ask for 3 more pieces than legally supposed to . Then try withdraw and yes more verifications (been trying over... Ver mais
A empresa respondeu
The online casino has slot machines from renowned providers, transparent policy,outlined terms and conditions, regular game updates and promotions. In general, not bad casino, it's worth playing here... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bm.Bet is online casino where excitement and entertainment come together to create unforgettable experiences for players. We strive to provide a vast selection of gaming options to cater to all preferences and skill levels. Enjoy hundreds of slot machines with progressive jackpots, try our variety of table games, including blackjack, roulette, baccarat, and poker. Also we offer our exciting promotions and bonuses. New players receive a generous welcome bonus to kickstart their gaming adventure, and our loyal friends participate in weekly promotions and take some presents from us. Our dedicated customer service team is available 24/7 to assist our players and guests with any inquiries or issues. We are committed to ensuring a seamless and enjoyable experience for all. At our casino, we aim to provide a superior gaming experience combined with excellent service and amenities. Join us and discover the excitement that awaits!
Informações de contacto
Costa Rica
- support@bm.bet
- bm.bet
4,1
Bom
86 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
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Resposta da BM.bet
Dear Niels,
Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you had a great experience with our support team. Your satisfaction is our top priority, and it’s incredibly rewarding to know that our efforts to provide excellent service are recognized and appreciated.
We believe that prompt and friendly assistance can make all the difference, and we strive to ensure that every interaction leaves you feeling valued and supported. We’re always eager to listen to our players and make improvements wherever possible.
Once again, thank you for your kind words! We look forward to continuing to provide you with a top-notch gaming experience. Enjoy your time with us!
Best Regards,
BM.BET Casino Team
The online casino has slot machines…
The online casino has slot machines from renowned providers, transparent policy,outlined terms and conditions, regular game updates and promotions. In general, not bad casino, it's worth playing here after a hard working day.
20 de setembro de 2024
Opinião espontânea
Resposta da BM.bet
Dear Bernardo Alfano,
Thank you for your heartfelt review! We’re truly grateful that you took the time to share your thoughts with us.
It warms our hearts to hear that you find our online casino a great place to relax after a busy day. We strive to offer a wide variety of slot machines from trusted providers, and we’re glad you appreciate the selection we have. Your recognition of our transparent policies and clearly defined terms means a lot to us; we believe that open communication fosters a better gaming experience.
We’re also excited that you’re enjoying our regular game updates and promotions! Our team is dedicated to bringing fresh content and thrilling offers to keep the excitement alive.
Your feedback is invaluable, and we’re always here to listen. We want to ensure your time with us is as enjoyable as possible.
Thank you for being a part of BM.BET Casino, and we can’t wait to welcome you back for more fun and adventure!
Best Regards,
BM.BET Casino Team
Dont play here
Dont play here. They do everything to avoid withdrawals. They ask for unlimited personal information to keep u from verified and to keep u from withdrawing.
NEVER PLAY HERE. Please take your moneyelswhere!
They even break their own policies according withdrawal limits and having 3 pending withdrawals.
15 de setembro de 2024
Opinião espontânea
Resposta da BM.bet
Dear Nels,
Thank you for sharing your concerns with us. We understand how frustrating it can be when facing difficulties with withdrawals, and we take your feedback seriously.
Verification is a crucial step in our process to ensure the security and confidentiality of all our players. We are committed to protecting your personal information and maintaining a safe gaming environment.
To address your specific situation regarding your withdrawals, we kindly ask you to provide us with your account details. This will allow us to investigate any issues and determine if there have been any violations of our policies.
Please reach out to our support agents via live chat or email, and they will be more than happy to assist you in resolving this matter.
Thank you for your understanding, and we look forward to hearing from you soon.
Best Regards,
BM.BET Casino Team
kicked me out the site after wining 250euro
kicked me out the site after wining 250 euros big scam
wil update if they fix it
9 de setembro de 2024
Opinião espontânea
Resposta da BM.bet
Dear Justin Ketelaar,
Thank you for reaching out with your feedback. We are sorry to hear about your recent experience and want to assure you that we take such matters very seriously.
To address your concerns effectively, we need more details about your situation. Please contact our support team through live chat or email and provide us with any additional information regarding the issue you encountered. Our dedicated agents will investigate the matter thoroughly and work towards resolving it as swiftly as possible.
Your satisfaction is important to us, and we are committed to ensuring a fair and enjoyable experience for all our players. We look forward to your communication and will do our best to address and resolve your concerns.
Best Regards,
BM.BET Casino Team
Fraud casino.
believe me, you don't want to play here. 9000 euros won. and you can only cash out 500 euros per day and 1500 in a week. but every cash out of 500 you make takes 5 days before they pay out. so in principle you can only cash out 500 each week. Asked multiple times for solutions, because otherwise people will continue playing with the money they won. just like me and lost everything again. Believe me this is the worst and most unfriendly casino ever. and I know many casinos. Don't start here!
2 de setembro de 2024
Opinião espontânea
Resposta da BM.bet
Dear Wendell,
Thank you for your feedback and congratulations on your win! We understand your concerns regarding the withdrawal limits and payment times.
Our withdrawal limits are implemented to ensure the security of your account and funds, as well as to protect the integrity of our platform. We take security very seriously and have no intention of manipulating or obstructing your access to your winnings. All withdrawal limits and payout procedures are transparently detailed on our website.
If you have any further questions or need additional assistance, we encourage you to contact our support team directly via live chat or email. Our agents are ready to help and will be happy to address any concerns you might have.
Thank you for sharing your experience, and we hope to provide you with a smoother experience in the future.
Best Regards,
BM.BET Casino Team
Heb geld gestort en nu kan ik het niet…
Heb geld gestort en nu kan ik het niet meer uitbetalen gaat om meer dan 70 euro nooit deze site gebruiken. Geen aanrader
21 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear J,
Thank you so much for taking the time to share your experience!
We’re sorry to hear that you’re experiencing difficulties with your withdrawal request. We understand how frustrating this situation can be, especially when dealing with your funds.
To address the issue effectively and determine why you’re unable to withdraw the amount you’ve deposited, we’ll need some additional information about your account. Our support team is available 24/7 via live chat or email and is ready to assist you with this matter.
Please contact them with your account details so they can investigate and provide a resolution as quickly as possible. We’re committed to resolving your issue and ensuring you have a better experience with us.
Thank you for your patience and understanding.
Best Regards,
BM.BET Casino Team
STOP THE SPAM !!!!!!!!!
STOP THE SPAM !!!!!!!!!
Thanks for your reply on August 25. I indeed didn't have, don't have and don't want an account. However, I keep on receiving your mails! Check your Marketing Departement for the unwanted methods they use!
21 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Fred,
We want to express our sincere gratitude for your recent feedback. We understand your concern about receiving unwanted communications, and we want to address this promptly.
After reviewing our records based on the information provided, we couldn’t locate an account registered under your name at our casino. As a result, there shouldn’t be any email communication coming from us.
If, however, you believe there’s been an error or if you’re still receiving these emails, please don’t hesitate to contact our support team directly. You can reach us through live chat or email, and we’ll do our best to address and rectify the situation as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best Regards,
BM.BET Casino Team
Withdraw not approved
I have a withdrawal for 500 eur and it get not approved for 4 days!! I have sent al the documents and i have an verified account!
21 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Gaia,
Thank you for bringing this to our attention. We understand how frustrating it can be to face delays with your withdrawal, and we apologize for any inconvenience this has caused.
Please note that our withdrawal process operates according to a schedule detailed on our website. This schedule helps us manage and process transactions efficiently, but sometimes it can lead to variations in processing times due to factors like transaction volume or additional verification steps.
We recommend reaching out to our support team for the most current status. Our team is available via email and live chat and will be able to provide you with specific details about your request and any additional steps that may be required.
Thank you for your patience and understanding as we work to resolve this matter. We’re committed to ensuring that your experience with us remains positive, and we’re here to assist you every step of the way.
Best Regards,
BM.BET Casino Team
Great Service desk
Great Service desk. there was some issues to verify my account, Eva on the chat help my very well with the verification and was very friendly and helpful. all working fine now.
17 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear john,
We’re thrilled to hear about your positive experience with our service desk! It’s fantastic to know that Eva made a difference in resolving your account verification issues with her friendly and helpful approach.
Our team strives to provide exceptional support, and it’s gratifying to hear that Eva's assistance played a key role in getting everything sorted out for you. We’ll be sure to pass along your kind words to her.
Thank you for your feedback, and we look forward to seeing you again soon!
Best Regards,
BM.BET Casino Team
They blocked my account with 150 euro…
They blocked my account with 150 euro and literally ignore every time when i try to reach support. When i change the email they do reply. Great scam and criminal company.
6 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Giovanni Pira,
Thank you so much for taking the time to share your experience!
We’re sorry to hear about the difficulties you’ve encountered with your account and our support team.
To assist you effectively, we need more details about your account, as we’re currently unable to locate it based on the information provided. Please contact us directly at our support email with your account details and any relevant information about the issue. This will allow us to investigate the situation thoroughly and work towards a resolution.
We are committed to addressing your concerns and ensuring that your experience with us is handled professionally. We appreciate your patience and cooperation as we work to resolve this matter.
Best Regards,
BM.BET Casino Team
Easy deposit, impossible withdraw. Scam maybe? I will update.
Money deposit is crazy fast, withdrawal is impossible. After submitting a crazy amount of data it has now been a few days and no money being transferred to my bank account. In the chat it’s a lot of talk about some financial department and patience. Chat employee saying that they will contact them and see what they can do but what they can do is nothing. This 1 star review will stay online until they pay and after that I will update, IF they pay…..
Update:
What a coincidence; an hour after posting this review I received an email from trustpilot saying bm bet requested additional information, which I’ve submitted right away.
An hour later I received an email stating that my withdrawal had been approved and that I just needed to fill in some bankingdetails (which I’ve already provided) and that would be it.
After submitting the bank details again I received a notification saying that the ‘payment’ was approved and that it could take up to (an additional?!?!) 5 banking days.
Will keep you guys posted on this issue, I’m still far from confident I will receive my money.
Update 2, almost 36hours later;
I was wondering if the withdrawal status would be updated so I checked it: it was back to ‘open’, as if nothing was done.
I contacted live chat and they said I filled in something wrong but most of it, especially the part that had to be filled in different, was automatically filled in by them. So I just changed it and now the wait is on again.
PEOPLE DONT MAKE THE MISTAKE TO PLAY HERE!!!!!
Update 3:
Finally got it, so it’s not a scam. Still wouldn’t recommend playing here. It took me a lot of effort, filling in the same data a few times, providing a lot of information (triple the amount of other websites) and a week for a withdrawal..
16 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear JW,
Thank you for updating your review and sharing your experience in detail. We’re relieved to hear that you finally received your funds, though we regret that the process took longer than expected.
We apologize if the withdrawal processing times felt excessive. We understand how frustrating this can be and appreciate your patience during the process. The time it takes to process withdrawals can depend on several factors, including the method chosen and the live queue in which our financial team processes each request fairly and thoroughly.
To help avoid any future delays, we recommend discussing with your VIP manager about alternative, faster withdrawal methods that might better suit your needs. They can provide personalized guidance to streamline the process for you.
We value your feedback and hope that we can rebuild your trust in our services moving forward. Please don’t hesitate to reach out if there’s anything more we can do to assist you.
Best Regards,
BM.BET Casino Team
Good service en games Nice site
Good service en games Nice site
9 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Daniel Van Veen,
Wow, thank you for the fantastic feedback! We're thrilled to hear you’re enjoying our service and games. It’s wonderful to know that our site is hitting the mark for you.
If there’s anything specific you’re particularly fond of or if you have any fun suggestions for us, we’d love to hear more. We’re always eager to make your experience even better and ensure you have a great time every time you visit.
Thanks again for the shout-out and for being such an awesome part of BM.BET Casino!
Best Regards,
BM.BET Casino Team
BM.Bet looks like Scam!? 3/11 Withdrawals done.
Unfortunately, I have to join the other complaints. I requested a withdrawal on August 5th, 2024, and after multiple confirmations that the withdrawal was being processed, it was suddenly canceled today without any notification or further information. After inquiring, I was told that the reason was, "Due to previous maintenance work, your withdrawal might have been mistakenly canceled and returned to your balance." In my 7 years of playing at casinos, I have never experienced anything like this—never. As long as I haven't received my money, my negative review will remain. Once the funds have reached my account, I will gladly adjust and improve my review. But as of now, I am 100% convinced that this is a massive scam. No one should play here until all complaints have been resolved.
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Update: The first withdrawal request of 500 Euro has been processed and the money reached me yesterday. Lets see how the other 10 Withdrawal requests goes. I think you could call this a glimpse of hope.
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Update: The second withdrawal was processed and credited to my bank account. I will improve my rating to 2 stars for now. One negative note: 2 Weeks so far for 2 Withdrawals. Thats an incredible long waiting period. BM.Bet please fix this. Your terms even say 1.500 Euro per week is allowed. So please allow your customers to withdraw that amount.
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Update: 3rd withdrawal got processed and paid out without any issues. Very fast this time aswell. I adjusted my rating.
11 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Thiemo Peger,
Thank you so much for taking the time to share your experience!
We fully understand your frustration regarding the recent withdrawal situation, and we sincerely apologize for the inconvenience caused. The delay you experienced was due to a technical maintenance process on our end, which regrettably impacted the processing of your withdrawal request.
We want to clarify that, according to our policies outlined on our website, we are unable to alter the withdrawal limits. However, we are doing everything we can to process withdrawals as swiftly as possible, and we sincerely hope that your future winnings will reach your account without any delays. We are committed to improving the speed of our processing times.
We appreciate your acknowledgment of the successful completion of your first withdrawal, and we hope for your continued cooperation and understanding as we work on processing your remaining requests. Your patience during this time is greatly valued, and we are here to assist with any further concerns you may have.
Thank you for giving us the opportunity to resolve this situation.
Best Regards,
BM.BET Casino Team
Unpossible to withdraw
Its a shame how this casino is handling withdrawals . I have a fantastic win of 34.000 . Wich i wanna withdraw . But they dont let me . Every day another excuse . First they lowerd the limits for withdraw . After its a technical issue . I feel cheatet by this casino . Deposit verry easy . Withdraw 1 big catastrof.
I hope i wil ever get my monny . Til that time i wil not spend 1 more cent therer 😡
5 de agosto de 2024
Opinião espontânea
Resposta da BM.bet
Dear Marcel Duyx,
We sincerely apologize for the trouble you’ve faced with your withdrawal. We understand how disappointing it must be, especially after such a fantastic win.
Our team is dedicated to ensuring a smooth experience for all our players, and we regret that this has not been your experience. The withdrawal limits you’ve encountered are implemented as part of our security measures to safeguard our users and ensure the integrity of our processes. However, we understand that this situation has caused you significant frustration.
Our goal is to resolve these difficulties promptly and improve our service based on your feedback.
Rest assured, we are committed to rectifying any difficulties you may have and ensuring that your experience with us is a positive one in the future.
Thank you for bringing this to our attention.
Best Regards,
BM.BET Casino Team
No withdrawal
They will let you deposit unlimited money but when you want to withdraw money they will not allow it. They ask for documents and even if you provide those they will say something is wrong.
Please watch out!
22 de julho de 2024
Opinião espontânea
Resposta da BM.bet
Dear Arend,
Thank you for bringing this to our attention. We genuinely understand how frustrating it can be to face issues with withdrawals and document verification, and we sincerely apologize for any inconvenience you’ve experienced.
The verification process is an essential part of ensuring the security of both your account and your funds. We require a specific set of documents to verify your identity, and this list is consistent for all our players. This procedure is in place to protect everyone and maintain the integrity of our platform.
We’re sorry that you’ve encountered difficulties with the document submission process. If you’re facing any challenges or if there’s been any confusion, please don’t hesitate to reach out to our support team. Our dedicated agents are available around the clock via email or live chat and are here to assist you with any issues you may be having.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to ensuring a smooth and positive experience for all our players.
Best Regards,
BM.BET Casino Team
Watch out: Deposit problems
Made a deposit of EUR 50 with Ideal with use of the 200% deposit bonus. Delivered all the documents for KYC process. After 20 hours still waiting for the deposit and bonus in my account. Transaction is still on status 'processing'. Customer support says have patience, well I have never experienced such a delay by any online shop or whatever while using Ideal. Site looks like a scam to me due to this experience.
---------------
Update July 30, 2025:
Finally my deposit arrived on Monday around 1 pm. Now waiting for the first deposit bonus.
They gave me the lower Monday deposit bonus while I could never select this option during my deposit on Saturday. So waiting for the reply of customer service about the 300 spins and 200% as first deposit bonus.
27 de julho de 2024
Opinião espontânea
Resposta da BM.bet
Dear OenieGoenie,
Thank you for your honest feedback.
We understand your frustration with the delay in processing your deposit and bonus, and we appreciate your patience.
Deposits usually arrive quickly, but sometimes there are delays on the part of payment providers.
We have already transferred your information, don't worry, the deposit will be on your balance soon. We want to assure you that this delay is not on our end, and we are committed to resolving it as swiftly as possible.
Please continue to monitor your account, and feel free to reach out to our support team if you need any further assistance or updates.
Thank you for your understanding.
Best Regards,
BM.BET Casino Team
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