Bob Jane T-Marts - Doncaster Opiniões 4

I was given back my car without brakes. Complete lack of duty of care. They did not admit liability. Did not help in any way to resolve the problem they caused. The car was therefore unroadworthy, totally unsafe to drive and a threat to pedestrians and other cars. I had no choice but to drive the car using the hand brake very slowly and carefully and fix the problem myself. My Lawyer will be hearing about this shortly.

Simon of Bob Jane Doncaster provided exceptional support. I have only purchased tyres off BJ Doncaster for some decades. Simon's recently pro-active action saved me more than $1000.
In a routine car service, Doncaster Land Rover advised me that the wheel nut locking key on my car was missing. They could charge me 3 1/2 hours, (about $1000) to remove the nuts. I called Bob Jane T-Mart Doncaster (next door to Doncaster Land Rover). Simon answered the phone, said that was ridiculous and offered to go and get the car and remove the nuts. He did that and it took only a few minutes, including pick up and return the car to the adjacent Land Rover Dealer workshop.
This just adds to the reason why I am a rusted on Bob Jane T-Mart Doncaster loyal customer for life.

Everything is fine, but I don't know why when you change 4 tires, adjusting the wheel alignment after 6 months is not included in the warranty, but it is different for some customers and this is not fair.

Alleged deceptive Conduct. Ordered 4 XMichelin PRIMACY 4 ST 195/65R15 91V for fitment at Doncaster
Wed 16 Aug 23 1pm for $829 incl fitting and balance. In the morning was advised tyres had arrived at the store. Then I was called by store to advise they didnt have the tyres but they could offer the Michelin Energy model for a lesser price. I checked several other tyre places to ascertain supply status. All stated nil stock Australia wide almost immediately when checking their online systems. Tyre continua to be advertised by Michelin with Topline reviews so why would I suddenly change my mind because they can't get it. They appeared to have tricked me.

I can only conclude Bob Jane T Mart knew about this right at the time of order but engaged in conduct to try and keep a tyre deal by offering a substitute at the last minute.
Bad tactic on their part as will get bad reviews.