What started as a simple enquiry led to exceptional support at every turn. Very helpful, good communication and instruction. Body Bud's preferred method communication is via WhatsApp which I don't ha... Ver mais
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Leia as opiniões dos outros
Great products, amazing customer service. I am very pleased with the good quality amethyst and tourmaline heating pad and the customer service offered is over and beyond my expectations. I would highl... Ver mais
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What a fantastic company, very responsive when you get in touch and super helpful. The equipment I bought is of very high quality, looks great, not over complicated to use. Overall I’m very please... Ver mais
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I wrote a review on May 17th 2023. Terrible company. Avoid at all costs. This is a review based on their reply to my first review which I feel is necessary to share as they are being dishonest. The co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Optimising health and awakening wellness.
Informações de contacto
Reino Unido
- 01708 872392
- chat@bodybud.co.uk
- bodybud.co.uk
4,4
Excelente
30 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent!!
What started as a simple enquiry led to exceptional support at every turn. Very helpful, good communication and instruction. Body Bud's preferred method communication is via WhatsApp which I don't have but I was able to connect very successfully by email. Support with the return of my item for repair was second to none, even when Royal mail failed to pick it up twice.
I would not hesitate to recommend Body Bud for their products and exceptional customer service.
31 de outubro de 2025
Opinião espontânea
Resposta da bodybud
Hey there, thank you very much for taking the time to leave such a detailed review — it’s really appreciated.
We’re glad the support process went smoothly for you, especially while arranging the return and repair. We do often use WhatsApp as it’s quick for most customers, but we’re always happy to work via email when that suits better, so it’s good to hear everything still worked well.
Apologies again for the Royal Mail collection issues — sometimes those are outside our control, but we always try to stay on top of it until everything is sorted.
Thank you again for your patience and for recommending us. It means a lot to a small business like ours.
Kind regards,
Bran
Medicare product
Great products, amazing customer service. I am very pleased with the good quality amethyst and tourmaline heating pad and the customer service offered is over and beyond my expectations. I would highly recommend using this company.
10 de outubro de 2025
Opinião espontânea
Resposta da bodybud
Thank you for taking the time to leave a review. I am glad you are happy with our services. Wishing to serve you again soon.
Kind regards,
Bran
Director, bodybud
Really pleased.
Really pleased.
Arrived well packaged.
Customer service has been great.
10 de fevereiro de 2025
Opinião espontânea
Resposta da bodybud
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you're pleased. We truly appreciate your kind words about our customer service too. Thank you for being a 5-star customer!
I love my RLT lamp
I love my red/infrared lamp. It definitely helps with sore muscles, it gives me an energy boost and it feels like the sun is shining on me every day even in the depths of winter. Plus the customer service team is amazing. 5*Stars.
5 de fevereiro de 2025
Opinião espontânea
Resposta da bodybud
Hi J, thank you so much for the kind words, we really appreciate you. Have fun lighting up! bodybud x
This company LIE
I wrote a review on May 17th 2023. Terrible company. Avoid at all costs. This is a review based on their reply to my first review which I feel is necessary to share as they are being dishonest. The condition they stated the product was returned in is FALSE. The item was returned in the same condition it was bought, and I was told via email that the charge was a ‘restocking charge’, nothing to do with a stained mat or ripped instructions, and I have this info on email. They’ve given a false reason for charging, to try justifying this charge. So aside from charging, they are totally dishonest too. AVOID.
12 de janeiro de 2025
Opinião espontânea
Resposta da bodybud
Hi Grant,
Thank you for your second round of feedback. It’s definitely unexpected to hear from you after 19 months & we're genuinely sorry for the frustration it’s caused.
I want to assure you that we’re not in the business of being dishonest. The condition of the returned item was assessed in good faith at the time, and our policy at that point reflected the charge based on the findings during the return process. However, if you have an email that suggests something different, we’d genuinely appreciate it if you could forward it to us at chat@bodybud.co.uk. We’re more than happy to take another look and reassess the situation.
Our aim is to resolve this fairly and bring closure to the matter for both of us. Please don’t hesitate to reach out.
Best regards,
The bodybud team.
Excellent polarised light lamp
Excellent polarised light lamp, quick delivery
2 de outubro de 2024
Opinião espontânea
Resposta da bodybud
Hi Aneta,
Thank you so much for the kind words! I’m thrilled to hear you’re enjoying your polarised light—it’s such a versatile tool. My personal favorite is the purple setting; it has such a calming effect! Wishing you continued enjoyment and all the best.
Warm regards,
Bran
I ordered a WaveWall anti-radiation…
I ordered a WaveWall anti-radiation laptop case, and I couldn't be more pleased. I gave them a call to ask for advice and the guy on the phone was really friendly and helpful.
Highly recommended.
27 de julho de 2024
Opinião espontânea
Resposta da bodybud
Thank you so much for the recommendation! I'm delighted to hear you're pleased with your WaveWall laptop case, and it’s great to know our team could help answer your questions. We're always here to make sure you get the most out of our products—don’t hesitate to reach out anytime! Bran
Had a problem with a mat I purchased 6…
Had a problem with a mat I purchased 6 months ago, the control unit was playing up, they got me a replacement really quickly and couldn't have been nicer
1 de maio de 2024
Opinião espontânea
Resposta da bodybud
Thanks so much for sharing this! I’m really glad we could help you out quickly with the replacement and that you had a positive experience with us. We’re always here to make sure everything’s working perfectly for you—don’t hesitate to reach out if you need anything else!
Best regards, Bran
Disorganised joke of a company
I bought a 30 x80cm red light belt that I had been checking out for a while, only to be emailed a few days later with my order cancelled. Body bud said they were updating the price at the time of my purchase, and I now needed to pay 20.00 more for the belt.
I was annoyed about this as I had been checking the belt out for a while so knew it was untrue, and felt like bait and switch. I checked the reviews here which seemed to be good, so I was willing to repurchase at the higher price. I really wanted the belt and was s struggling to find a similar size one in the UK.
A few days after my purchase, again, my order was cancelled stating that the size I had ordered was no longer in stock, and would I like to purchase a smaller belt instead? Absolutely not.
Days later the 30 x 80cm belt is still showing as in stock on their website. What an absolute joke of a company. When expressing my displeasure upon the second cancellation, I didn't even receive a reply or apology. They are clearly completely disorganised.
I also believe they are drop shippers. The delivery information that states to contact them if couriers contact a customer with import fees is a giveaway, plus their very long delivery estimates. This may or may not bother you, as nowadays, everything comes form China.
I have found an established store on Aliexpress with the same belt for cheaper. The reviews are good so I will take my chances. It was probably coming form there to begin with! I would have preferred a UK guarantee (applies even if drop shipped), but what can you do if the UK company is this unprofessional?
16 de abril de 2024
Opinião espontânea
Resposta da bodybud
Hi Ls,
We hope this message finds you well.
Thank you for your invaluable feedback. Your insights help us improve our services and enhance the overall experience for our customers.
We've made multiple attempts to contact you via email and phone to address your recent orders. However, it seems we may have missed connecting with you.
Upon discovering an issue within our website that impacted pricing and stock availability, we promptly took action to rectify the situation. We understand the inconvenience this may have caused and want to assure you that we're dedicated to making things right.
In light of this, we reached out to apologise for any inconvenience and offered alternative solutions to ensure your satisfaction.
Regarding delivery, we want to provide clarity on our process. We collaborate with various manufacturers and brands spanning America, Asia, the EU, and the UK. While many items are readily available in our UK facility, certain custom or larger orders, may originate from outside the UK. Of course, this is all a process that we'll handle, start to finish.
Rest assured, we're committed to transparency and having detailed information available in our policies to guide you through the delivery process, especially in cases where shipments originate from international locations.
Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,
bodybud x
No issuesAll ok
No issues, order went smoothly, delivered without any hassle.
20 de dezembro de 2023
Opinião espontânea
Resposta da bodybud
Hi Paul - Great to hear you are happy with your order. We're thrilled to serve you and hope you're getting great use out of your purchase. All the best, bodybud.
What an amazing company
What an amazing company!
I purchased some headphones and a few months back which I love! I then purchased the bum bag which is great to use to put my phone on whilst In the gym 👍
I , however unfortunately lost the ear buds off my headphones. I contacted anti radiation and they have ordered me some and sent me some out free of charge !
I will definitely be adding other items to my collection ❤️
Thanks guys excellent service 😍😍😍
22 de dezembro de 2023
Opinião espontânea
Resposta da bodybud
Thank you for your feedback Jo.
I hope you're getting great use of our bumbag and earphones.
Speak soon &
Best regards,
bodybud x
Nothing short of exceptional.
This company is top notch and bent over backwards to make sure I got my product in time. Great products and exceptional service. Please support them with your pounds!!!! Thank you guys!
15 de dezembro de 2023
Opinião espontânea
Resposta da bodybud
Hey Sarah,
Thank you so much for your glowing review! Your kind words about our products and service mean a lot to us. We truly appreciate your support, and we're grateful for customers like you.
Thank you once again for choosing us! Hope to hear again from you soon.
Best regards,
bodybud x
A great Piece of equipment
A great Piece of equipment
that is easy to use. I have only been using it a few days so not sure what the impact of using it is but will monitor progress.
6 de dezembro de 2023
Opinião espontânea
Resposta da bodybud
Dear Sonny,
Thank you for sharing your feedback! We're pleased to hear that you finding our equipment useful. Monitoring progress is a great approach, and we hope you'll experience positive results as you continue using it.
If you have any questions or need assistance along the way, please feel free to reach out. We appreciate your trust in our product and look forward to hearing about your progress.
Best regards,
bodybud x
Smooth order process and fast shipping
Smooth order process and fast shipping, customer service was very helpful when I had questions about the products. Would recommend to anyone!
1 de dezembro de 2023
Opinião espontânea
Resposta da bodybud
Hi Ellis, Thank you for your positive review! We're thrilled to hear your order process was smooth, and you experienced fast shipping. It's great to know that our customer service team was helpful in addressing your questions about the products. We look forward to serving you again!
All the best,
bodybud.
What a fantastic company
What a fantastic company, very responsive when you get in touch and super helpful.
The equipment I bought is of very high quality, looks great, not over complicated to use. Overall I’m very pleased with the items I chose to buy from them and I would highly recommend. I haven’t had chance to use the infrared light long enough to comment on any results yet but I’m sure I will definitely feel the benefits soon.
Edit: I’m loving this light therapy, and definitely noticed when I don’t use it. Winner!
21 de novembro de 2023
Opinião espontânea
Resposta da bodybud
Dear Tracy,
Thank you for your glowing feedback! We're pleased that our team has been responsive and was able to provide practical guidance for your orders. It's great to know your purchased equipment is high-quality and easy to use.
Your recommendation means a lot to us, and we're delighted you're already enjoying the benefits of light therapy. It's fantastic to hear you're loving it and noticing the positive impact. Feel free to reach out if you have further feedback or questions. We appreciate your support!
We look forward to speaking with you again soon.
Best regards,
bodybud x
Great service - great product
Great service, great product. Arrived a week ahead of schedule. Delivery was spot on- driver even helped me position in my yard. Highly recommended.
27 de outubro de 2023
Opinião espontânea
Resposta da bodybud
Hi Mark, thanks for your fantastic review! We're delighted to hear that you had a great experience with our service and product. Your recommendation means a lot to us and we look forward to serving & speaking with you again soon.
With gratitude,
bodybud.
Excellent service from bodybud
Excellent service from bodybud. Ice bath is great, fits garden well, durable. well made. I would Recommend this company.
2 de outubro de 2023
Opinião espontânea
Resposta da bodybud
Hi Sam, Excellent news! Great to hear your tub fits into your space well and you're putting it to good use! Look forward to speaking with you again soon.
With gratitude, bodybud.
Fast efficient delivery and the plunge…
Fast efficient delivery and the plunge is top quality!
20 de setembro de 2023
Opinião espontânea
Resposta da bodybud
Thanks for your positive feedback with us Steve! We're thrilled to hear that you found our delivery fast and efficient. It's great to know that you're satisfied with your cold plunge. Look forward to speaking with you again soon. We appreciate your support.
Thanks again, bodybud.
I couldn't redeem my code for the…
I couldn't redeem my code for the premium membership. The customer service responded very quickly. They were patient with me and talked me through the process and I managed to redeem my membership.
14 de setembro de 2023
Opinião espontânea
Resposta da bodybud
Hey Inese, Thanks for the feedback. Glad you're up and running! Enjoy mastering your meditation with the FlowTime Headband.
With gratitude, bodybud x
AMAZING
I purchased my husband the OMI PEMF therapy mat. He advised he had a boost in energy so I had to see what the fuss was about. My husband does not lie! It’s amazing, I feel so relaxed after using it for 20 mins in the evening. We both agree we have a boost in general well-being.
Great product with great service.
What more could you want!
14 de agosto de 2023
Opinião espontânea
Resposta da bodybud
Jenny, such kind words - thank you. We appreciate your feedback so much. Glad to hear you and your husband are experiencing the benefits of PEMF therapy! Look forward to serving you again soon. With gratitude, Body Bud x
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