Borough 22 Doughnuts Opiniões 228

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Ver mais

Classificada 5 em 5 estrelas

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Ver mais

Classificada 1 em 5 estrelas

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions sa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Ver mais

Informações sobre a empresa

  1. Loja de donuts
  2. Padaria
  3. Restaurante de alimentos sem glúten
  4. Restaurante vegan

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Diana is a queen

Firstly, the doughnuts are to die for. Unbelievably delicious. Secondly, the staff are all so helpful and lovely - Diana has served me twice and has been an absolute joy to chat to on both occasions.

19 de dezembro de 2025
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

We will make sure this gets back to her! Thank you so much!

Classificada 5 em 5 estrelas

Best of box

Bought for a gift and cannot fault them 🤩

26 de novembro de 2025
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, glad they were enjoyed!

Classificada 1 em 5 estrelas

£29 odd for 5 doughnuts from the…

£29 odd for 5 doughnuts from the counter in selfridges.
The doughnuts were all stale / dry and heavy. Got to be the worst gluten free doughnut I’ve ever had they all ended up in the bin.

7 de dezembro de 2025
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Sorry to hear about your experience. We've looked into this and have started to introduce multiple drops to help with product quality

Classificada 5 em 5 estrelas

Top tier!

Top tier doughnuts. Too tier taste. Top tier customer service. Basically, just top tier!!

14 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Worth the hype!!

I first tried the doughnuts at the shop in shop at selfridges and loved them so much I ordered a box for delivery. I was a slightly sceptical at first with how they might taste after a days transit, but after following the reheating instructions they were just as good.

28 de outubro de 2025
Classificada 5 em 5 estrelas

So glad I tried these

So glad I tried these. So nice to be able to have a donut that tastes so good, but completely safe to eat. Will be ordering more. Delivery was also excellent and came on day I chose.

30 de outubro de 2025
Classificada 2 em 5 estrelas

Are they costing you that much?

Was in London for the weekend and looked into getting some donuts.
They are devine!!!! But your prices are extremely high. £30 for 6 without delivery where no allergen donuts are £1 for 5. I just can't justify that amount for a treat. We already pay double or more for all our food!

19 de outubro de 2025
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks for taking the time to look us up and for your kind words about our doughnuts.

We completely understand that food prices are a real pressure right now, especially for families managing allergies — it’s something we’re very aware of and live with ourselves.

Our doughnuts are made in a fully dedicated gluten-, dairy- and egg-free bakery, with specialist ingredients, strict allergen controls and small-batch production. That level of safety, care and certification comes at a significantly higher cost than products made in shared facilities or mass-produced alternatives.

We know we won’t be right for everyone, and that’s absolutely okay — treats should always feel like a choice, not an obligation. We’re here for those who value the peace of mind, craftsmanship and flavour that come with what we do.

We really appreciate you taking a look and wish you all the best.

Classificada 2 em 5 estrelas

Not worth it

They are honestly quite pricey for what they are and even after following their instructions to reheat the donuts they still tasted kinda raw in the middle. The box was all battered up too (which i know is the delivery company and not them) i even had fruit flies in the box when i opened it. I tried to msg them about my issues and had no reply.

21 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

From Delivery Drama to Delicious Delight

I ordered YumYums as a celebration gift for my gluten-intolerant girlfriend, marking an important milestone. The anticipation was high, but fate clearly had a sense of humour. The delivery was taken in by our neighbour’s cleaner, who, with the best of intentions, had no idea the neighbours were away on holiday for three whole days. By the time the package resurfaced, the YumYums were tragically beyond saving.

Enter Maya at Borough 22, who could not have been more gracious. After hearing the tale, she arranged for a brand-new box to be sent out the very next day. Talk about turning despair into delight.

When the fresh batch arrived, Borough 22 truly saved the day. The look on my girlfriend’s face after that first bite said it all, not only were they worth the wait, but the flavour was simply sensational. They became the sweetest possible centrepiece for her milestone celebration.

If anyone is on the fence, trust me, one bite and you’ll wonder why you waited.

1 de outubro de 2025
Classificada 5 em 5 estrelas

What an incredible product.

What an incredible product.
Since being diagnosed coeliac I have desperately missed doughnuts and Borough 22 has brought them back into my life!
Delivery was efficient and the product arrived with instructions showing how to look after them - it’s very very easy!

24 de setembro de 2025
Classificada 5 em 5 estrelas

Excellent doughnut

This was my second purchase, after buying Yumyums first time around.
The doughnuts e so tasty that I’ve just eaten the last of these delicious doughnuts

24 de setembro de 2025
Classificada 5 em 5 estrelas

Very happy with giftcard

Very happy with giftcard. Process could have been smoother but all worked out. 😂 was sent to my spam folder not to the recipients email. Also the food is amazing 😻

29 de agosto de 2025
Classificada 5 em 5 estrelas

Tasted like real doughnuts which I have…

Tasted like real doughnuts which I have missed for 3 years! Particularly enjoyed the custard filled doughnuts. I ordered delivery to the Midlands whilst visiting family as I live in Ireland so I could try these. I plan to purchase the baked ones when next over.

28 de agosto de 2025
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much for the feedback!!

Classificada 2 em 5 estrelas

Feedback

I sent a message to say we were disappointed as most of the icing was on the paper and 2 doughnuts were upside down. Read but not replied. They had been expensive and, unfortunately, I will not be ordering again.

Still awaiting a reply: 14 September 2025.

28 de agosto de 2025
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks Joanne, we haven’t seen anything in the inbox but I will get customer services to follow up with you.

Classificada 1 em 5 estrelas

Ordered online but not good

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions said and the texture wasn't any different. My daughter took one bite and spit it out saying it like biting into laytex. Maybe they are better fresh out the fryer but we won't be ordering them again.

2 de setembro de 2025
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks for the feedback and apologies for your order. Please reach out to us directly so we can look into this for you.

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