Borough 22 Doughnuts Opiniões 

260
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought the 6 pack delivered to the house as a pressie for the Missus Birthday who tried these last year. Fantastic quality, arrived on time, great packaging. Will defineately buy again. Many thanks.

Classificada 3 em 5 estrelas

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de donuts
  2. também em
  3. Padaria
  4. Restaurante de alimentos sem glúten
  5. Restaurante vegan

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

260 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(260)

58 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Real Gluten Free donut joy!

Real Gluten Free donut joy!
I want to say a massive thanks to Mathilde who gave me a bunch of help with my order, what an absolute superstar. We’re looking forward to ordering a lot more from Borough 22.

7 de agosto de 2024
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Mathilde is brilliant! We love her so much!

Classificada 1 em 5 estrelas

Doughnuts very dry and when delivered…

Doughnuts very dry and when delivered left the wrong side up even though instructions on box this way up

29 de julho de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hey Mylo, we're really sorry to hear about your experience. Please reach out to our customer services team so we can investigate.

Classificada 5 em 5 estrelas

Just brought my 2nd box of Doughnuts

Just brought my 2nd box of Doughnuts, they are so good now I don't have to miss out when hubby eats his doughnuts

17 de julho de 2024
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

YES! That's awesome. WOuld love to know what the hubby thinks of them too.

Classificada 4 em 5 estrelas

Fantastic doughnuts

Fantastic doughnuts! The price of the doughnuts is a bit steep, but for a payday treat they are more than worth it! The taste and texture are just like 'normal' doughnuts, you would never guess they were gluten free

1 de julho de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

That's awesome to hear, Beth! We worked hard on that recipe and are so happy it all paid off!

Classificada 5 em 5 estrelas

Best. Doughnut. Ever!

Easy to order, delivered on time, well packaged. Now the boring bits are said......WOW! It had been 21 ywars since i had a doughnut, a proper doughnut and after trying a doughnut at the allergy and free from show I just simply had to have more! I was concerned they wouldn't be as nice when not as fresh. But, they come with reheating/refreshing instructions and wow! Divine, delicious, delectable, delightful!
Thank you Ryan for developing this recipe and working so hard to perfect it so us gluten free folk could enjoy doughnuts again. Worth every penny!

27 de junho de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

You are so welcome! You are exactly the reason we exist.

Classificada 5 em 5 estrelas

Highly recommend!

I like that I could pick the delivery date. These doughnuts are delicious! As with most gluten-free foods, don't expect them to taste exactly like regular doughnuts. They're different but delicious, and I think just as good if not better. They can be frozen for storage and easily warmed up for consumption. A little expensive but worth it for an occasional sweet treat. Highly recommend!

25 de junho de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, Carolle.

Classificada 4 em 5 estrelas

Very nice products.

Very nice products.
I ordered more
My son liked them too.
A bit pricy.
The website/ordering process was frustrating and complicated. I had some issues both times I ordered.

24 de junho de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks for the feedback Jen - Are you able to explain what exactly you found frustrating and we can try to address it.

Classificada 5 em 5 estrelas

Pure magic! GF donuts that finally taste like the real thing

I went to Borough 22’s Notting Hill pop up recently (having never been before and being desperate for a GF donut after 11 years without one) and WOW! I couldn’t believe how good they were. I’ve tried a few donut alternatives and all of them were so dry and caky but these couldn’t be any different to those! I had a jam filled sugar donut and it tasted exactly how I remembered from childhood. So many Coeliac’s will understand how hard getting the texture of any GF baked goods are, so how they’ve managed to make a chewy and fluffy donut that actually tastes like the real thing feels like magic to me. Such a joyful experience, I will absolutely be back!

30 de junho de 2024
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much for this. This is exactly the experience we strive for and we are so happy that you loved it.

Classificada 5 em 5 estrelas

Delicious - microwave before eating for best taste

I bought a batch of their fried doughnuts at the allergy free from show (raspberry jam filled, original glazed, choc sprinkles) and they were delicious.

I'd recommend microwaving them for about 10 seconds before eating, so that they are soft and moist.

23 de junho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Feel bad writing this, but very dry, dense donuts

I feel really bad writing this review because I love any business attempting to create gluten free products, but considering the price I felt an honest opinion was worth sharing for others.
I ordered the 'Baked Best of box' as a birthday treat for myself, considering all the awards and positive reviews I was expecting good things although tried to keep my excitement realistic (as we know what gf products can be like).
However, in all honesty I was really disappointed.. the dough of the donut was not good at all, it pains me to say, but possibly the worst I've ever had. The donuts were really hard, really dense and really dry.
I've been gf for ten years so am used to an element of dry dense bread/dough etc so tried to 'power through' thinking maybe I was being fussy, but I tried them all and they were all SO stodgy and dry, almost tasted stale, I got no enjoyment from eating and so ended up throwing the box of half eaten donuts out.
Have given 2 stars because I can't fault the delivery and the icing/toppings were pretty tasty! Really disappointed and a bit confused by the good reviews, maybe the fried donuts are better?

19 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very dry and hard to get down

I went to the Allergy and Free From show yesterday and was really excited about trying a doughnut from Borough 22 as I've seen all the insta posts on them and heard good things. After queueing for a half hour, I got a vanilla glazed donought and ate it at home. I got them in the afternoon and was expecting a fresh batch (given they had them delivered straight from their shop). The first bite was really disappointing, very dense, dry and stodgy dough, difficult to get down, and the middle looked as if it hadn't been fully cooked through. I was very disappointed, not worth the £5. I understand it's difficult to make gf products, but I just don't get all the hype around this place if this is the standard to expect

22 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great doughnuts

I ordered these as part of a birthday celebration and loved them. We even ended up freezing some and they tasted good too. Looking forward to buying them again in the future. They also feel a lot more filling than a normal doughnut (from what I remember), so you definitely get your moneys worth!

30 de maio de 2024
Classificada 2 em 5 estrelas

Dense, poorly delivered

Just been at the Allergy and Free From show London and was super exited to see donuts (like probably all GF people at the evet was)
However when I got the donut It was hard. The friendly staff said they are better eaten once they have defrosted (confused why you would sell the product frozen as now it limits the customer at the event to be able to re freeze of they didn't live near)

Unfortunately even defrosted the custard donut was dense, chewy and hard to digest.

22 de junho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Donuts very very solid

Donuts very very solid. Reheated according to instructions, the outside was perfect fatty, sugary coating, the jam was delicious real raspberry jam. But I couldn’t really swallow the dough, it was so solid

30 de maio de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Franni we are sorry to hear about this are you able to email us hello@borough22doughnuts.com where we can resolve this for you. Regards, Ryan

Classificada 3 em 5 estrelas

Good try

I'm sorry to only give three stars, I hadn't had a doughnut in almost 14 years and was so looking forward to that lovely soft sugary treat. I completely understand how difficult it can be to make things gluten free but I found the texture of the doughnuts really heavy and chewy even after reheating according to your instructions. The flavour was nice and I think if had them freshly cooked they might be better but they just weren't the treat I was looking forward to.

28 de maio de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Kim thank you for your feedback we will take this into consideration and continue to improve our delivery options so that our doughnuts can get to you in the freshest way possible, regards Ryan

Classificada 1 em 5 estrelas

Awful, never again.

Awful. I tried to contact Borough 22 on the day I received the doughnuts I bought, in the hope I just got a bad batch. Unfortunately after reaching out via email and social media I was ignored. The doughnuts I received were stale, dense and soggy at the bottom. Like 6 out of date frozen thawed doughnuts left out in the sun. A £34 birthday present for a little girl just diagnosed with Coeliac disease. I couldn’t be more dissatisfied.

28 de maio de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Mike, Thanks for the feedback. I've flagged this with customer services and someone will be in touch shortly to resolve this for you.

Classificada 1 em 5 estrelas

The donuts were stale from the moment…

The donuts were stale from the moment of arrival. I expected a lot and was very disappointed. Even with heating them up, they were just so hard.

28 de maio de 2024
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Melissa could you please email me directly hello@borough22doughnuts.com
So we can get a resolution for you, Ryan

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais