Botbiz Opiniões 76

I subscribed to BotBiz WhatsApp API service on 1st April 2026 for my Shopify store, expecting smooth automation for order confirmation messages.

Unfortunately, the service has been extremely disappointing.

The WhatsApp API worked only for the first 24 hours. After that, order confirmation messages stopped syncing properly with Shopify, and order statuses were not being updated at all. This defeats the core purpose of using such a service.

Despite continuous follow-ups for over 15 days, their support team failed to resolve the issue. Instead of fixing the problem, they repeatedly shifted the blame onto my Shopify setup — even though my previous WhatsApp API provider was working perfectly fine with the same store.

There has been no proper technical resolution, no accountability, and no clear timeline provided.

If you are running a Shopify store and relying on automation for customer communication, I would strongly advise caution before choosing BotBiz. Based on my experience, their service reliability and support responsiveness are not up to the mark.

They charge for a full-year subscription upfront, which has now been completely wasted due to their failure to resolve the issue.

I’ve been using Botbiz for years and just upgraded to tier 3 excellent company

The service is very bad. i paid a month back and some server issue and they are gone .. raised , followed their team through WhatsApp, link din etc .. but very poor response.. i lost my 6k wat i paid as nothing is live. so please stay away from this company as its not at all professional

Botbiz is a great tool, am using it from last 1.2 years and its really cheap in cost and working very good.

Support is also good.

I have been using botbiz from a month their support was instant, in a real-time they fix it

I am really happy with bitbiz and its been more than a year thai i am using this tool. The best part is the support person behind this tool. My company digiranking.com is heavily dependent on the API and botbiz serves all exceptionally good

I like the botbiz product and support service is awesome. Keep up the good work

Smooth operation and easy to use make this platform best for new E com owners

I am very happy with the service provided by Botbiz team. I have faced issues two times and they fixed in minutes. Thanks team

Excellent understanding of the issue. Proposes pragmatic solutions and is very available.

Service is quick and reliable

Was helped with all my questions when it came to getting everything setup. No questions was too stupid and they helped me understand what goes where.

Good pricing and good platform.

I have been using BotBiz for 6 months. I am satisfied with the services. They offer many services under one platform which is good. I love there prompt response for any query. They have a dedicated team. Thanks BotBiz

I had signed up with BotBiz during their early days and, since it was a lifetime subscription, I hadn’t actively used it until recently. As my customer base started growing, I wanted to leverage WhatsApp automation to better manage communication.

Being a doctor and not very tech-savvy, I struggled while trying to set things up on my own. In the process, I accidentally created multiple accounts and ran into confusion. That’s when I reached out to BotBiz customer support—and what followed was truly refreshing.

For the first time in a long while, I experienced what genuine customer support feels like. Instead of dealing with bots, endless IVRs, or canned responses, I was connected to a real human being who patiently understood my problem, empathized with my struggle, and resolved my issues quickly. It honestly felt like a breath of fresh air.

I’ve tried other WhatsApp automation platforms in the past for short-term needs, but they were both expensive and lacked this level of support. With BotBiz, I not only found an affordable solution but also experienced one of the best customer support systems in the industry.

I sincerely thank the BotBiz team for solving my biggest challenge and making the process simple and smooth. I wish the entire team—management, developers, and support staff—continued success as they keep building such a wonderful platform.

Best app ever, i am using it since more then a year and its work like charm . i got support reply very fact , its unbelievable lifetime deal ever . thank you so much

Product is Good, works as needed. Cost Effective solution, small hickups but overall worth the money spend

support is very bad they didn't solve problem. they ask money and hidden fees letter for every service not recommended this platform.

The best whatsapp delivery platform. Here are top 5 reasons:

1. Lifetime subscription for just $97 so no monthly costs.
2. Free 20k messages so no billing worries from meta if you have limited usage.
3. Other integrations like sms, email and chatbot perfect to keep you varied messaging from one unified dashboard.
4. Super fast support via anydesk. Got a complaint resolved in just 5 mins. literally.
5. Simple user interface and setup process along with helpful videos to setup whatsapp chatbots, sequence messages and flows.

Great job team botbiz! You make India proud on global IT world.

One of the best backend Support. After sales service is really very good. I am really happy with the Support.

Thank you Botbiz .....

Great company and it’s affordable for small companies, support is excellent too