I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who... Ver mais
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Leia as opiniões dos outros
This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experi... Ver mais
A empresa respondeu
I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the glob... Ver mais
...generally panicky about buying presents -birthdays/Xmas etc... genuinely want to give thoughtful special presents to those special to me and to find unique stuff for my (well deserving!)self too b... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We’ve done everything we can to make your Boticca experience a delightful one, but now and then, things do go wrong. In the event of a problem, our warm, friendly customer service team will be on hand to help. Multilingual, passionate, and patient, our team is happy to assist you in any scenario.
Informações de contacto
8A Great Newport Street, WC2H 7JA, London, Reino Unido
- +44 207 836 6566
- contact@boticca.com
- boticca.com
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Incredible!!
Absolutely gorgeous jewelry and such fast delivery!!! Highly recommend Yoola designer!!!
Boticca is ok but really disappointed with the earrings
They just broke in my hands this morning, while putting it !! I bought it several weeks ago and took good care of it. This is unacceptable.

Resposta da Boticca
Uniquely awful!!
This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experience that followed. The customer service lady couldn't even be bothered to know what I had ordered, and kept sending me emails saying she was on top of things. I tried calling them, no one answered, I left a message asking to be called back. Finally I had to tweet them, Boticca and founder Kiyan Foroughi, yet no one thought that my custom was important enough for them to take the time out and call me. The drama continues 15 days on have finally asked for a refund to be told that it will be credited within 8 days. Still no phone call, no acknowledgment of their incompetence. Just an example I received an email confirming my cancellation and within seconds received another one confirming that my order had just shipped (15 days after ordering it). There is obviously a complete system failure at Boticca, but what is sadder is that no one cares.

Resposta da Boticca
Hate the handbag -sorry
I have purchased some great bags through Boticca, but this last one is a real horror.
I would like to return it please, and would appreciate hearing from you as to how to do this.
Thank you.
Dr. Jane Wilde

Resposta da Boticca
Brilliant service
Received a gift from this website, delivery was quicker than expected, amazing quality and unique pieces, love this website and the jewellery I recieved!
Excellent products
I have purchased various items from boticca and have always been pleased by the excellent variety of products they have. Easy to use website. Deliveries arrive on time and well packaged.
would certainly recommend Boticca.
Linda
Hertfordshire
Very happy Great Purchase !
I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who is kindly replacing. Excellent experience. Kind regards, Faranak Foroughi
Their stories become mine
I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the globe is amazing, and the items - every single one - have always exceeded my expectations.
Excellent service provided
I ordered a handbag which was great and as described on the website.
The surprise was the handwritten little card from the designer. It was a very nice touch.
I really appreciated the service and how quickly it was delivered.
Wonderful experience
Boticca was very easy to use. The website was simple yet elegant, and so was the necklace that I purchased. My girlfriend loved it.
One of the best online experiences I've ever had.....
..... without involving naked women or honey.
Delighted
I was absolutely thrilled with my beautiful bag . I had been searching for a while to find the colour I needed .
Ordering was very easy and delivery quick.
The quality of my bag is exceptional- love it love it love it
A bumpy start but absolutely efficient handling of any problem by Boticca
I had earlier given Boticca a one star review because I was forced by DHL to pay customs duty. Boticca however dealt with the problem with efficiency and refunded me the entire amount paid.
I feel this is a company that truly cares for it's customers and actually listens to a problem. I would not hesitate to purchase from Boticca again. Even if there is a glitch, I know it will be sorted out.

Resposta da Boticca
Absolutely fabulous!
Wonderful item and a delightful creator. They were all very friendly and efficient. Thanks ever so much!
The shopping experience was pleasant, but I was disappointed with the product!
I thought the description of the Small Antique Compass Black Dial sounded awesome, but I was pretty disappointed when the necklace arrived. It feels pretty cheap and my compass is definitely NOT one that "really works."
*And an update to this review...Bottica's customer service was brilliant. They responded so quickly to my issue with the product and sent a replacement right away. I'd order again from Bottica based on their service alone!

Resposta da Boticca
Great selection of items, good service and fast delivery
I purchased the Compass Necklace which is lovely a vintage style necklace. Great value for money and arrived quickly!
Incredible!
I finally got this incredible piece of art (seriously, it IS a piece of art!) and I am so very happy and thankful for it! I am really thankful to the artist for sharing their talent and vision with us (well, me)!
Fastest delivery ever
I was looking for a long time for the perfect bag to ride a bike and go to work with. Found this on Bottica "Mary + Marie - Apocalypse Now Shoulder Bag/Backpack
" and it arrived within two days in Germany. Would never have found it and even would never have received it (because the brand comes from Australia), when not having Bottica.
Made my first business trip with it and even got some compliments for it. Very happy!
Excellent customer service
There was a problem with my bag a few months after purchase but the team at Boticca were fab about helping me resolve the situation with the designer. Would wholeheartedly recommend them:)
Love the product and the experience - really happy with the service all around.
I saw an ad for Boticca on the tube and went online to find a really great selection of interesting jewellery and accessories. I really like the artisanal nature of what's on offer - it's unusual and distinct end the prices are good too.
I ordered and was impressed by DHL's service and will shop Boticca again.
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