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Informações sobre a empresa

  1. Eventos e entretenimento

Informação fornecida por diversas fontes externas

We’re all about ensuring our loyal customers can always find that perfect item – whether its browsing for a special gift, a treat for the home or even some sparkle. All this combined in our easy to use online marketplace, courtesy of some of the best artistic designers on the web!


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

How do you contact customer support?

Ordered a print and lampshade. The print arrived promptly and looks great but 12 days later and still no sign of the lampshade. Got a bounceback from the support email address and there is no phone number on the website so I have no clue how I am supposed to follow this up!

27 de maio de 2021
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Hi Louise,

Sorry to hear you’ve had issues contacting us - allow us to look into the issue faced with the support email. In the meantime, we are pleased to advise your lampshade was posted by the vendor yesterday and will be with you shortly.

Thanks again for shopping with us and supporting small businesses.

Bouf.com team

Classificada 5 em 5 estrelas

Impeccable service

I ordered table top fire pit at a decent price and it arrived quicker than anticipated..... On opening the product the glass ring was found to be broken.
Contacted customer services....who sent out a replacement....all good

23 de junho de 2020
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Hi Mike,

Sorry to hear your item is broken - unfortunately we don't seem to have received any emails from you regarding this. We are looking to get your issue swiftly resolved with the vendor directly and have sent you an email separately, please do come back to us.

Thanks,

bouf.com team

Classificada 5 em 5 estrelas

Excellent customer service

Unfortunately my purchase itself, which was supplied by a 3rd party, I was extremely disappointed with. Not Boufs fault, but I have to commend their customer services department who were thorough, communicative and prompt in their replies. I received a full refund with no hassle. Would recommend and would certainly be at ease shopping with them again.

19 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

Very easy website to use and my order arrived quickly and in perfect condition.

14 de novembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great website with lots of choice

Great website with lots of choice. Easy to use and order. Will definitely be starting my online shopping with Bouf for Christmas.

13 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Thanks for your kind words, Sharon.

We look forward to you shopping with us this Christmas!

bouf.com team

Classificada 5 em 5 estrelas

Very fast delivery time

Very fast delivery time.
Easy process.

13 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

That's what we like to hear, Jenna.

Thanks for the feedback.

bouf.com team

Classificada 5 em 5 estrelas

Banksy

Great site, shipment was punctual and the product is of high quality.

13 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Thanks for your comments, Giuseppe.

We look forward to your next purchase at bouf.com!

Classificada 5 em 5 estrelas

Excellent website and service

Excellent website and service. Can't wait to purchase from here again!

12 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Thanks Heather - we look forward to your next purchase!

bouf.com team

Classificada 5 em 5 estrelas

Gifts for bridesmaids

I recently used bouf.com to purchase some personalised jewellery as a gift to my bridesmaids. The site was really easy to use and delivery was quick too. The girls loved their jewellery! Will definetly use again.

12 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

That's awesome to hear, Claire and congratulations on your wedding gifts!

We look forward to welcoming you back to bouf.com soon.

Classificada 5 em 5 estrelas

I've been extremely happy with my …

I've been extremely happy with my purchase on Bouf! The customer service was great and I will definitely shop again for more gifts.

12 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Thanks for your review, Gemma.

We are passionate about our customer service experience and look forward to welcoming you as a customer again soon!

bouf.com team

Classificada 5 em 5 estrelas

Geometric Dome

I had trouble paying and inadvertantly ordered 2 items the same. This was dealt with courteously and promptly without me feeling too much of an idiot! The geometric dome was easy to erect from the excellent instruction included and I'm thrilled with it.

10 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Glad to hear everything was dealt promptly for you, Eileen.

We look forward to your continued custom.

bouf.com team

Classificada 5 em 5 estrelas

Fantastic gifts different from every …

Fantastic gifts different from every thing else good quality.

10 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Thanks for your review, Elaine.

Hundreds of new products being added every week and big plans for 2018!

bouf.com team

Classificada 5 em 5 estrelas

I love bouf

I love bouf! The new site is great and always find what I need. Definitely buying some of my Christmas gifts this year from your lovely new site.

My first stop for unique personalised gifts for sure!

10 de novembro de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

That's great to hear, Jay.

Wishing you a very Merry Christmas and we look forward to welcoming you back to bouf.com soon!

Classificada 1 em 5 estrelas

Designer not paid

I am listed as a seller on Bouf and have been trying to get in touch with them for over a fortnight - I have had no reply at all to either my emails, messages via the support function on their site, their Facebook page or phone calls. I am waiting for payment for a product that I shipped in good faith on 2nd February.
Avoid at all costs - not an honest or professional company.

17 de março de 2017
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Hi Holly,

We are really sorry to read this message.

As the new owners of bouf.com we can assure you we are dedicated to our Buyer and Seller satisfaction. Although we weren't owners of the business at the time this issue for you came about, we would be happy to assist in any way we can.

Please use the Contact Us form via the website.

Many thanks,

Your new bouf.com team

Classificada 1 em 5 estrelas

Can't recommend

When I found a pewter 'Wave Sculpture' on bouf I finally thought I'd found something suitable for my wife's 10th anniversary. I'd wanted to find something other than jewellery which can get a little samey after a while, and there's not a lot that's feminine in the way of tin/pewter products out there. But what arrived at my door was far from an elegant curved sculpture - more like a flat folded over piece of scrap metal. Naturally they have claimed that it was damaged in transit to which my only response is wrap it better you muppets it's a piece of metal. To add to the insult of having my anniversary ruined by a piece of garbage for a present they are claiming that none of the five different photos I've sent to them to demonstrate the state of the 'sculpture' when I received it have arrived - despite no indication from my email that photos weren't delivered or were too big. And they are refusing to refund my order without that evidence - so essentially accusing me of lying about the situation. I advise you to avoid this 'service' at all costs.

6 de outubro de 2015
Opinião espontânea
logótipo da bouf.com

Resposta da bouf.com

Hi Giles,

As the new owners of bouf.com we can assure you we are dedicated to our Buyer and Seller satisfaction. Although we weren't owners of the business at the time this issue for you came about, we would be happy to assist in any way we can.

Please do not hesitate to contact us.

Many thanks,

Your new bouf.com team

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