Bourne Estate Agents Opiniões 157

We have recently exchanged on our home with the help of Bourne's Guildford Office. Their team have been helpful and communicative.

The process has been tricky at points, as it is for anyone. However, their efforts have made it likely that we will complete ahead of stamp duty deadlines, potentially saving us thousands of pounds. Great work to Chris Long, Jim, and the team.

I had an extremely disappointing experience with Bourne Estate Agents when renting a property in Farnham in November 2024. It seems to me that the property was misrepresented during the viewing—certain areas had been painted or existing mold had been removed to conceal serious underlying issues.

Within just a few days of moving in, severe mold growth became apparent throughout the house, making it impossible to breathe comfortably and directly affecting my two little children's health. One of them started using an inhaler. Despite raising these concerns, the landlord and Bourne Estate Agents failed to take any meaningful action to resolve the issue. Yes, they finally brought a dehumidifier!

Adding to this, I felt pressured into paying £1,500 per month, even though the advertised rent was £1,350—which, when the property was relisted, no one was willing to pay (It has been advertised since 17th December 2024 until writing this review). When I was left with no choice but to leave due to the uninhabitable conditions, they demanded an additional £2,454 to terminate the contract, which I had to pay just weeks after moving in.

This experience has been both financially and emotionally distressing. I strongly advise, from my own experience, thinking a lot before renting through Bourne Estate Agents (Farnham), it seems to me they prioritize profit over tenant well-being and fail to address serious property issues.

If you are considering renting from them—proceed with extreme caution!

Dr Abdulrahman Kerim

What does it take to get removed from a mailing list.

I am NOT looking to buy a property or rent yet despite unsubscribing I keep getting sent spam.

Please stop!!

3/3/25 after response
As per my original comment - “despite unsubscribing” - yes I have unsubscribed

Bourne were very professional and committed to selling the house and did not stop until it finally sold. For that i am very grateful. The only reason i cannot give 5 stars is once the house sold there were complications with the rest of the chain. They went very quiet at this point despite giving the Spiel at the start of the process they understand the stress of moving and are with you every step of the way. They left it up to the new house sellers EA to deal with all the chain problems.

The agent I dealt with is extremely professional and approachable and kept me fully updated throughout the process. It was a pleasure to deal with such a positive person!

AVOID at all costs.
They lied about dates and times of booked viewings, while I waited all day for viewings to happen, they never did and they didn't explain why the sudden cancellation.
They bullied me into reducing my house price for a quick sale so they could get paid quicker.
they didn't send all the necessary updates or info from the other party and I as their paid client ended up being threatened and taken to court and having to pay a hefty fine for their careless handling. oh and they harassed me (instead of contacting my solicitors) constantly towards the end to complete ASAP. Despicable service I have endured with them.
At Woking branch.

Bourne are Brilliant, we deal with the lettings side for our large property portfolio and have been doing so now for many years.Specifically this month again a successful let undertaken by Jenna Wills and Steph Swainston . Thankyou and thankyou Steph for that extra help on this one taking items off of myself whilst in hospital with a family member, very much appreciated.

Having contacted a number of estate agents I was impressed by the approach recommended by Bourne and the information provided to support their recommendation. They managed the process of getting the house on the market in a timely way and soon were handling a number of viewings. It was not long before an offer was made and together we were able to agree a fair price in line with their initial guidance. I recommend them and I would use them again.

Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!

Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.

Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy.

I would definitely recommend to anyone to is in need of an estate agents.

I cannot recommend Bourne of Godalming enough. They really do know both their clients , the housing market and have a thorough understanding of the property they are selling with integrity- even harder to find.
I took time to meet with many estate agents and Bourne was top of the tree by a mile. I would highly recommend.

Attention Foreign Nationals: Avoid This Company

A year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.

Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.

Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.

This company's behavior reflects sheer greed and unprofessionalism.

To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.

Best is avoid this company at all costs.

Feb.2025 UPDATE
I wasn’t going to name names, but since they’re pushing out the usual “due procedure” excuses, let’s be clear. Their sales/property manager, Ross, told me, "If you don’t want to rent the house, that can be arranged." This was less than a week before my tenancy was set to start. Completely unprofessional and dismissive.

Now, a year and a half later, over six months after moving out, I still haven’t received my full deposit back due to a dispute. As expected, this company sided with the landlord who pays them, rather than being fair. Even after TDS stepped in, they did nothing to release the undisputed portion of my deposit—until I explicitly warned them I would file a complaint. Suddenly, they started "processing it."

Avoid this company at all costs. They do not act in the tenant’s best interest and will drag out deposit returns for as long as possible.

Although we didn’t rent a property through Bourne, Hannah was incredibly helpful and patient with us. Taking the time to send across potential properties and finding out answers to our questions. Not pushy but helpful in providing useful content.

Each of the agents I have dealt with at Bourne in Farnham have been unfailingly helpful and proactive during this last uncertain year for everyone involved in buying and selling. I would have to hesitation in recommending them.

I recently sold my house with Bourne Estate Agents and I cannot recommend them enough! Hugo and Hayden provided an exceptional service from start to finish. They were professional, knowledgeable, and always kept me updated with clear communication throughout the entire process. Selling a house can be stressful, but they made it a smooth and enjoyable experience. I am grateful for their hard work and dedication. Thank you Bourne Estate Agents, for a job well done.

Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen

We have had a difficult time trying to find somewhere to rent. Bourne Estate Agents were by far the most helpful, they actually proactively worked to find us somewhere whilst other estate agents really were not interested. Their honesty was also much appreciated. We were led along by others even when there was little prospect of success. Thanks especially to Alice.

Jane in the Alton, Hampshire branch is a true professional. We found her a dream to work with in our quest for buying a property.
She was friendly, efficient, knowledgeable, quick to respond, understood our needs and requirements and went the extra mile.
We would definitely recommend dealing with her in this branch. In her we found a new friend, yet being kept on a professional level. Thank you

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home – something none of the other agents even considered.
Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.
Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.
Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.
When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.
In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.
Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.