Great sales support. Shopping cart forced shipping method on me, but people at sales (or at shipping ) were helpful at sorting situation. Shipping took less than forecasted.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... Ver mais
A empresa respondeu
Sales were great, but I was confused a bit about delivery, communications said pickup at terminal, yet the delivery address on documents was my home address. Should give the address of the terminal wh... Ver mais
Everything went completely according to plan. The representative was very professional and thorough, setup an account for me, and moved things along for this sale, but did not rush through things.
Informações sobre a empresa
- Fornecedor de equipamentos e sistemas de aquecimento
- também em
- Fabricante de equipamento de ventilação
- Fornecedor de caldeiras
- Fornecedor de sistema de água quente
- Loja de caldeiras
- Loja especializada em ar condicionado
Escrito pela empresa
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Informações de contacto
PO Box 255, S0G4L0, Silton, Canadá
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4,6
Excelente
256 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bosch USA are theives…
Bosch US sales, poor service. It is unreasonable to require a customer to pay a restocking fee for an exchange. It seems like Canadians are left with no alternative but to be taken advantage of. This issue will escalate as I will ensure that individuals are aware of the American Bosch manufacturer's unethical practices towards Canadians, such as charging $700 for a simple boiler exchange.
23 de junho de 2025
Resposta da BPH Sales
Hi Denis,
Thanks for your feedback. Disappointing to hear you feel taken advantage of, but we also ask for you to keep in mind you do have the option to use brands other than Bosch, if that is what you prefer.
At BPH Sales we try our best to offer a range of products from leading manufacturers and multiple price points to match our customers needs. So if required in the future, please contact our technical sales team prior to making any purchases to explore all of your brand and price-point options.
We do recognize Bosch is not the cheapest option available, but, we also strongly believe that you do get the quality you pay for with Bosch - which is why we continue to work with their products.
Of course, if a wrong product is ordered there are, naturally, re-stocking and return costs involved as these boilers are large items that travel by freight and this drives up your overall costs.
Please contact our team directly should you have further projects and want to explore options for your projects.
We look forward to working with you again in the future.
The BPH Sales Team
Great service and product
Great service and product. Shipping company was confused, bph sorted it for me. Product arrived as advertised at a good price.
20 de junho de 2025
Resposta da BPH Sales
Iain, our apologies again for the shipment confusions!
Glad our team was able to help resolve it in the end.
Look forward to having you back again in the future.
The BPH Sales Crew
Resposta da BPH Sales
Harry, we appreciate you taking the time to leave the feedback!
Have a good day, and we look forward to welcoming you back again in the future.
BPH Sales Team
A trustworthy supplier.
On time, well packaged, as expected.
Operating instructions could perhaps go into a little more detail.
9 de junho de 2025
Resposta da BPH Sales
Hi Len,
Thanks for the feedback! We will share that information with the manufacturer of your product.
As always, your professional installer is always welcomed to give us a call if particular questions arise during installation!
Look forward to having you back again.
BPH Sales Team
I saved a lot buying online
I saved a lot buying online. Delivery was also fast. I will buy more for sure
23 de maio de 2025
Opinião espontânea
Resposta da BPH Sales
Logan, thanks for your positive feedback! We look forward to welcoming you back again in the future.
The BPH Sales Team
Resposta da BPH Sales
Hi Tim,
Thanks for your feedback. Apologies our packaging and shipping process did not meet your expectations. We will review your order and see if we can improve the turn around time for the future.
The BPH Sales Team
Time of transaction to shipping and…
Time of transaction to shipping and receiving- Excellent with great service.
28 de abril de 2025
Resposta da BPH Sales
Hi Weslie,
Glad our team were able to support you with your new HVAC purchase! Look forward to welcoming you back again in the future.
The BPH Sales Team
Resposta da BPH Sales
Glad our team and delivery partners were able to deliver as hoped!
The BPH Sales Team
I would use someone other than Canada…
I would use someone other than Canada Post, haven't received unit yet but is in hawk and will get out tonight
22 de abril de 2025
Resposta da BPH Sales
Thanks for taking the time to leave your feedback, Kelly. We look forward to welcoming you back again in the future!
Resposta da BPH Sales
Thanks for the positive feedback, Sam! Look forward to welcoming you back again in the future.
The BPH Sales Team
Resposta da BPH Sales
Thanks for the positive feedback about your shipment! Glad to hear our team and delivery partners delivered as expected.
The BPH Sales Crew
Top notch customer service
The team at BPH always give the best customer service anyone could ask for!
24 de março de 2025
Resposta da BPH Sales
Spencer,
Thanks for coming back, again! Always a pleasure working with you guys.
BPH Sales Team
Excellent Customer Service
The customer service team at BPH Sales provided great service. I had previously purchased an HRV and was expecting to be able to use the existing controls that I had. That didn't work out, so the BPH team quickly confirmed what I needed and shipped them out. They also provided the 'HRV package' discount pricing, which was great.
14 de março de 2025
Resposta da BPH Sales
Bob, glad to hear that our team was able to sort out your control compatibility issues satisfactorily!
Thanks for the feedback, and we look forward to welcoming you back again.
The BPH Sales Team
Received a damaged product that was…
Received a damaged product that was manufactured over 2 years ago. Unacceptable delays in receiving replacement parts.
14 de janeiro de 2025
Resposta da BPH Sales
Hi Kim,
Thanks for your feedback. After checking into this further with our technical team, this switch had been sent to the manufacturer who performed testing that showed this was damage caused by incorrect user installation. In these scenarios, we are quite limited in what can be supported via warranty as installation errors are not covered.
Apologies we can't help further here, but please make sure to hire a professional when installing electrical units.
We hope to have you back again and please don't hesitate to have your professional installer contact our technical team prior to performing the installation if there are any questions.
Best regards,
The BPH Sales Crew
Great support and advice
I ordered the wrong air exchanger at the beginning and BPH was agree to cancel the order and provide feedback to order the appropriate model .
Product was delivered according to my needs
5 de março de 2025
Resposta da BPH Sales
Good day Denis,
Glad to hear our team was able to react in a timely manner to cancel the initial order, as well as help ensure you receive the correct solution for your home!
We look forward to welcoming you back again.
The BPH Sales Team
Resposta da BPH Sales
Ronald, we are glad to hear you were happy with the overall experience!
Look forward to helping with your next upgrades or new home build project!
The BPH Sales Crew
Great customer service and arrived as advertised
Personal phone call as well as accurate tracking. Already installed and working perfectly.
4 de março de 2025
Resposta da BPH Sales
Judy,
We try our best to answer all phone calls to give everyone their deserved personal experience! Glad to hear our technical sales team were able to make the time to help you out.
Look forward to having you back again in the future!
BPH Sales Team
A+++
Great comms, friendly staff, solved little problems promptly and professionally
18 de fevereiro de 2025
Resposta da BPH Sales
A+++?!?!? Greg, you make us blush :)
But honestly, thank you for such positive feedback. It is always nice to hear when customers are happy with level of service, even when small mishaps had taken place.
Greg, we look forward to helping with your next projects!
The BPH Sales Team
Well Done BPH
Ordered my Lifebreath Max 155 after consultation with the team at BPH. Easy, quick to react and delivered hassel free. Makes for a great start when upgrading in your home.
14 de fevereiro de 2025
Resposta da BPH Sales
Hi Rick,
Glad to hear our technical sales team were able to help you out with finding the correct HRV solution!
We look forward to supporting you with your next HVAC, hot water, or boiler projects!
BPH Sales Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.