BPI Auctions Opiniões 479

I've had to deal with this company after the death of my previous employer and now owning the business. Had to purchase the equipment that my previous employer was leasing. Claire, and Nathan, made a difficult job very easy. And Claire was able to talk me through logging in after I had some issues.
Wasn't even aware of the company prior to my dealings with them recently but will now definitely recommend and use them again.

Frankly, being served by living-brething human who genuinely cares about giving value to customers made all thd difference. I cannot sing enough praises for Claire Allen, who not only took the time to get me the clarity I needed from a vendor to enable me to proceed with a bid but also communicated in a timely and thoughtful way. Thank you, Claire. You're a big asset to BPI and to customers who are lucky enough to be served by you!

Clare Allen was amazing answered all my questions and was very helpful.

You sorted my login problem. Thank you. Ken

Always very responsive, great to deal with and task asked to be done this morning by Carol Allen was dealt with by return. A breath of fresh air!

Had very fantastic assistance, the help was prompt and all my issues were resolved.

Thank you Carol Allen for your assistance making sure our recent collection went a smooth as ever!
We find the whole team at BPI both helpful and professional.

Dave Ward was incredibly professional and friendly throughout the whole experience.

would deferentially reccomened and be useing again.

Great service by Carol Allen. The lads in the Yard are 2nd to none, very helpful on collections
Office staff are great, very helpful and sort my payment errors efficiently, where bank app throws a wobbly!

Thankyou all for bring Ace

Sue & Bob (you know who we are!)
😁

Clear guidelines & friendly staff on & off site for collections.

Avoid!!!!I am beyond disgusted and incredibly annoyed with the service provided by BPI Auctions. What should have been a standard transaction has been a total nightmare. Despite clear evidence of vendor misconduct and suspicious financial requests, BPI is refusing to help and has flatly rejected my request for a refund. This platform appears to be a dumping ground for failed eBay sellers and crooks who use BPI as a safe haven to exploit people without the protection of standard marketplace rules.
1. Total Lack of Transparency & Identity Concealment At the time of bidding, BPI provides zero seller details. Even after winning and paying, the invoice only lists an address—no name or business identity. This is a shocking failure in transparency. I only discovered who I was actually dealing with by chance, after seeing the name in an email sender field after the sale was complete. You are forced into a "blind" contract, which is a massive red flag.
2. Facilitating Potential Fraud & Security Risks After I settled the lot via BPI’s secure link, the vendor demanded an additional £10 delivery fee via private bank transfer. To be clear: I understand a fee is required if a seller arranges delivery, but I refuse to pay via an unverified bank transfer to an account that doesn't match the vendor's name and belongs to a random business. If BPI can provide a secure payment link to settle the lot, they should be providing a secure payment link for delivery. By forcing buyers to send money "under the table" rather than through a verified portal, BPI is leaving users wide open to fraud.
3. Blatant Dishonesty & Stalling Tactics The vendor’s dishonesty is staggering. He initially ignored all my emails, then claimed to BPI that he "never received them"—only to miraculously "find" them once I sent follow-ups. He is now obstructing the contract by demanding an impossible, exact "pinpoint" time for collection which no courier provides. He also lied, claiming the nearest Post Office was 10 miles away; I verified it is 1.8 miles from his door and open until 7:45 pm on Fridays.
4. BPI’s Failure & Refusal to Refund I have formally requested a refund, and BPI has refused, hiding behind "agent status" to dodge accountability. They have collected my money but are doing nothing to ensure the goods are delivered or to stop their vendor from making suspicious financial demands. Furthermore, BPI breached Data Protection principles by forwarding my private correspondence to the vendor, escalating the situation rather than resolving it.
5. Negligence and Poor Vetting A reputable auction house inspects items to ensure they are in working condition. BPI does neither. They facilitate bidding on uninspected lots they have never seen, providing a platform for "cowboys" who would likely be banned from eBay.
Summary: BPI Auctions is a disorganised, unaccountable platform that protects crooked and obstructive vendors over legitimate buyers. They have my money, the vendor is demanding "off-platform" payments to unverified accounts, and BPI is refusing to help. Stay far away from this platform.
Resolution: BPI must either issue an immediate refund or provide a secure, verified payment link for the delivery fee. The seller is currently refusing the valid collection and delivery labels I have already provided; BPI needs to step in and fix this.

Carol was lightening quick with her reply.Could not have been more helpful.

Carl and Craig did an excellent job today at sourcing our Auction purchases at Nottingham in a fast and efficient manner. We have bought off BPI over many Years and have never been disappointed with their level of service.

The staff member i was dealing with was a man called Carl and to say he went above and beyond would be an understatement he contacted me numerous times to resolve my query his phone manner was so friendly and professional literally couldn't rate my experience any higher.
Many thanks
Billy

This was the first time using BPI auction site and it could not have gone any smoother. The items were well listed and the regular updates to my email address meant I was kept up to date of lots ending and also if i was outbid. This is similar to many auction sites but it was the customer service, especially with Carol Allen, that made the difference. The help and support in getting transparency over invoicing and collection details was what made this a smooth process.

I would love to bid for an item that I really want. Trying to register to bid for an item listed but can't actually do this. Signed in but it won't let me register or bid. Asked for help and had password re-set but still can't register and bid for the item. Very frustrating!

Very quick communicatios received, promt generation of invoice after auction end time.

Nothing is too much trouble, always willing to help - many thanks to the team. Thank you.

So had an error code today after, Contacted Katherine Lawson who listened ,Katherine then delved into the problem and sorted it , Thank you so much Katherine one happy customer.

regards Ken G