Brandon Hire Station - Grimsby Opiniões 21

TrustScore: 4 em 5

4,2

Rendel Street, West Marsh Industrial Estate, DN31 1SF Grimsby, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Hire of concrete breaker, chisels and transformer. Staff friendly and helpful. Online communications good. Received equipment, first issue was the breaker was too big heavy and bulky I had used a smal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hired a Gantry from these guys on very short notice for a customer, and the service was absolutely amazing. Nothing was to much trouble, response time was spectacular and Sarah and Shane who I dealt... Ver mais

Classificada 5 em 5 estrelas

I find it far easier to rent say, a wheelbarrow or mitre saw for three or four days for a one off job rather than buying same and leaving it unused for months/years on end taking up garage space.... Ver mais

Classificada 5 em 5 estrelas

Grimsby Branch, 5 star service from start to finish. Communication with Sarah the Manager was brilliant, by email or phone. Can't fault them. Professional, reliable, efficient throughout process. Than... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Aluguer de equipamentos para construção civil
  2. Aluguer de ferramentas

Escrito pela empresa

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Informações de contacto

  • Rendel Street, West Marsh Industrial Estate, DN31 1SF, Grimsby, Reino Unido

  • 01472 243 730

4,2

Bom

TrustScore: 4 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 99% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Good service

Hired some trestles and planks from this firm good quality gear and came on time.

23 de junho de 2025
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Good morning, thank you for your review about your recent hire experience. We're happy to hear that you received good service from our team and were happy with our prices. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

Classificada 1 em 5 estrelas

Very unhelpful staff

Point blanked refused to help me lift wacker plate in the back of my car. Watched me struggle and could see the staff smiling behind the counter. There were 2 staff who could have helped but left me to lift on my own.

27 de maio de 2025
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Mr Cormack, thank you for your feedback and making us aware of this. We sincerely apologise that support was not offered in this instance and appreciate you bringing this to our attention. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Great service

Great service!

Super simple booking process, item was ready as soon as we arrived.

21 de maio de 2025
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Good afternoon, thank you for hiring with us. We're pleased to hear that you received great service from our Grimsby team and found our ordering process easy. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Job went completely to plan.

Information supplied on machine and collection arrangements were all accurate.
Machine did exactly what is was asked to do. Staff friendly and helpful.

26 de março de 2025
Classificada 5 em 5 estrelas

5 star service

Grimsby Branch, 5 star service from start to finish. Communication with Sarah the Manager was brilliant, by email or phone. Can't fault them. Professional, reliable, efficient throughout process. Thank you

12 de março de 2025
Opinião espontânea
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Sue, thank you for your feedback about your recent hire experience. We're thrilled to hear that you received brilliant service from Sarah and the team at our Grimsby branch. Your positive feedback about our communication and efficiency are greatly appreciated. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Very helpful and extremely efficient…

Very helpful and extremely efficient staff

5 de dezembro de 2024
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Adrian, thank you for hiring with us. We're delighted to hear that you found our team helpful and extremely efficient. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Brandon Tool Hire were a pleasure to…

Brandon Tool Hire were a pleasure to deal with and extended my hire when required. Friendly staff, great price and good tools, highly recommend.

3 de outubro de 2024
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi John, thank you for your positive review. We're pleased to hear that you found our Grimsby team friendly and that our prices and equipment met your expectations. We appreciate your recommendation and hope to see you again in future. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Unbelievable price and easy collection

Unbelievable price and easy collection. Drop off no dramas just as easy as pick-up polite friendly staff easy to book items needed.

19 de setembro de 2024
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Simon, thank you for choosing to hire with us. We're pleased to hear that you found our collection service easy and our prices competitive. We appreciate your feedback and hope to see you again in the future! Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Excellent service was provided when we…

Excellent service was provided when we recently hired a cement mixer. Staff very helpful .

9 de setembro de 2024
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi, thank you for your 5-star review. It's great to hear that you received excellent service and found our Grimsby team very helpful during your recent hire. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Excellent hire company

Fast and an effective service the staff are very friendly and helpful

8 de junho de 2024
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Mr. Wheatley, thank you for your 5-star review. We're delighted to hear that you found our service fast and effective, and our Grimsby team friendly and helpful. Your feedback is much appreciated. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Brilliant service from the Grimsby team…

Brilliant service from the Grimsby team again. Polite, friendly, and punctual 👍

25 de outubro de 2023
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Andrew, thank you for sharing positive feedback about your hire experience. We're pleased to hear that you received brilliant service from our Grimsby branch and found the team friendly and punctual. We hope we will see you again in the future if you have any further hire needs that we can support you with. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Very Happy Customer!

I find it far easier to rent say, a wheelbarrow or mitre saw for three or four days for a one off job rather than buying same and leaving it unused for months/years on end taking up garage space.
I chose Brandon because it was one of the three or four hire firms in my general area (Grimsby), but the only one to have consistently good reviews.
The hire process is slick and easily completed online, and the items are ready for pickup on arrival, returning them is a breeze also. I always choose pickup, as I have a van, but delivery and pickup is always available for a fee.
I have used them now on multiple occasions and I'm happy to leave a positive review. Be aware though that just pitching up to a Brandon station out of the blue to hire something will probably require some sort of deposit, whilst setting up an account and hiring online is painless. Use Brandon Hire with confidence.
Hope this helped!

8 de setembro de 2023
Classificada 5 em 5 estrelas

Top Class Service

Hired a Gantry from these guys on very short notice for a customer, and the service was absolutely amazing. Nothing was to much trouble, response time was spectacular and Sarah and Shane who I dealt with were a delight. Would not hesitate to use them for our business again at all. Would highly recommend.

4 de agosto de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Hire of concrete breaker

Hire of concrete breaker, chisels and transformer. Staff friendly and helpful. Online communications good. Received equipment, first issue was the breaker was too big heavy and bulky I had used a smaller breaker from Brandons previously and much better sized for the task in hand. Secondly the breaker was supplied with wrong sized chisels, so my first use of the breaker was very difficult as chisels were dropping out while trying to contend with a very heavy machine. This was remedied when making enquiries and taking back to the hire station where the fitter had recognised the issue immediately. New right size chisel were provided.

2 de agosto de 2023
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Hi Martin, thank you for your review. We appreciate your feedback about the machine, and are sorry to hear that that this breaker wasn't as suitable for you. We apologise for the mistake that was made with the chisels and for any delays this caused for you. We will take your comments on board to ensure we continue to improve our service. Kind regards, the Brandon Hire Station team.

Classificada 5 em 5 estrelas

Very pleased with the service at…

Very pleased with the service at Grimsby

Initially hired some Sanders for the weekend, which ended up not working all that great. These things happen, slight hiccups happen, though was a tad worried that we was going to encounter difficulties in refunds or rebooking. Not the case at all, after a quick chat we was given a full refund and the next weekend we had free we tried hiring the Sanders again. EVERYTHING worked spot on.

Both the lady and chap behind the counter was super helpful and polite. Brilliant service, will use again without hesitation. This review should only give you more confidence in using GY Brandon Hire!!!

23 de março de 2022
Classificada 1 em 5 estrelas

I hired two dehumidifiers from the…

I hired two dehumidifiers from the Grimsby branch for two days (Order No.540005473). When they were plugged in it tripped the breakers. New breakers were delivered which still tripped. I arranged for the branch to collect a day early because they were of no use. I was still charged the full amount. I explained to the manager I had recently had a full electrical test on the house and there was no issue with the house electrics and it was their units that were tripping and not the house electrics. I asked if there was a compromise on the hire cost as neither party could definitely say were the problem was. I was told no. I rang customer service who transferred me back to the branch to be told again, nothing would be done. Rang customer services again who transferred me back to branch, and guess what? I was told nothing could be done. I was then told by the branch they would not refund any money as I had paid a lower price in the first place. Its irrelevant what I paid if I cant get it to work.

17 de março de 2022
Opinião espontânea
logótipo da Brandon Hire Station - Grimsby

Resposta da Brandon Hire Station - Grimsby

Good afternoon Mr Barr, thank you for taking the time to leave us a review. I can understand your frustration with the situation and I am sorry that on this occasion you have not had a good experience hiring with us. I will look into what happened with the depot and be in touch in due course. Please feel free to email us at customercare@brandonhirestation, if you feel there is any further information you would like to add. Many thanks, Emma, Customer Care Team

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