Brant Self Storage Opiniões 182

Really friendly and super helpful in getting the right storage.

Jeanette in particular was super lovely and helpful to deal with but I can also say that other members of the admin team have been as pleasant and efficient , well done to you all.

I needed a place to put our camper ASAP, so builders can convert our garage to a wet room+bedroom. Jeanette worked really to help us and find us a slot. Jeanette and the team at Brant are just the best!!! Thank you so much!

Janette has been amazing. Made the whole process incredibly straight forward. Thank you

Furniture in storage for over a year. Clean and safe, no sign or smell of damp safe from insects or rodents easy to access at any time.

A big thank you to Janet for setting me up and organising a storage space, it was a a quick, easily understandable process and all questions were answered in great depth

Really easy to book. Quick phone call with Tom and sorted it all out including removal help, storage and insurance.

Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car or van, saves lots of heavy lifting although do bring a padlock as you need one
The units are clean and ample amount of room in your container
You won’t be disappointed renting a container here

A very pleasant telephone manner & extremely helpful
member of staff, Tom.

I recently used Brant Self Storage and had an excellent experience from start to finish.
Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything clearly, and made the whole process straightforward and stress-free. Tom was also extremely helpful, approachable, and clearly very knowledgeable.
What really stood out was his excellent phone manner, professional, friendly, and reassuring, which made a great first impression even before I arrived.
Overall, a very positive experience, and I wouldn’t hesitate to recommend Brant Self Storage to anyone in the area

We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always polite and helpful and easy to get hold of. The unit is clean and fit for purpose and the site seems very secure and also clean. I would definitely recommend.

Lovely talking to a human that walked me all the way through everything. Prompt email to say all was good for my unit.Very professional 😀

Tom was brilliant at explaining my options and answering any of my questions. This is a great service at a brilliant price.

Brant Self Storage let me easily change my move in date without any issues. They were very helpful for us as first time storage users, and explained everything well. They answered all of my concerns quickly.
Highly recommend!

Excellent communication. I love that it’s 24 hour access.

Right from the start I found the staff very informative and helpful. Showed empathy regarding my circumstances. Location was good. The unit was clean when I arrived. Code to the gate was given. Unit was easy to access.
Communication was very good and responsive. Would highly recommend.

Friendly and professional service..thank you Jenna

Tom went above and beyond to help me.

Staff were very helpful and kind. Particularly Sam!

Terrible.
Stored motorhome there, so many problems...
1. I put a green tarp on roof as required and they verified was absolutely fine, i reiterated "im going to Africa, so be sure youre happy be fore i leave... they assuredme yes... then 1mth later i got an email to all motorhome owners basically saying "completely wrap your motorhome in green tarp 100% in xxxdays or it will be removed" I was shocked, vecause i couldnt do it as 1000s miles away AND THEY WONT LET YOU AUTHORIZE A FRIEND TO VISIT WITHOUT CHARGING AN ESCORT FEE! So I had to pay them £100s to wrap it for me.
2. Then few weeks later price went up
3. When I finally decided to sell my motorhome initially they wouldn't let a family member access and wanted £/hrs for escorting a stranger... so my buyer was not allowed to view my motorhome.. in the end they accepted my son in law to be registered so he could visit on my behalf but it cost week and I nearly lost my buyer
4. Motorhome sold around 1wk into a paid month. Its Removed from site and now they want another month's rent as didn't give 1 months notice.
5. They intend to and can just to take the money without authorisation.
6. They do not ever phone or talk on WhatsApp its all legel worded type emails based on contract... I guess read every word of contract !

Duration: Sept 2025 to April 2026

Cost £165/mth

There are cheaper places local to here.
I strongly recommend do not use this company, if you do be prepared gor extra charges and only you are allowed to your stuff.