bravoauto Opiniões 

480
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought my car (Hyundai tucson) from bravo auto in 2023.did all the paper work online and I was asked to come for the car only to get to the Liverpool branch and I had to wait for more Dan 4 hours.The... Ver mais

Classificada 5 em 5 estrelas

Wow! What a positive experience from start to finish , Alex car sales was fantastic, no nonsense pitching to selling us anything other than the car that we wanted. Great communication throughout the w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing service from Ian Brown at Warrington. From initial email enquiry Saturday I had all the info I needed by email and personalised video within 30 mins. Viewing and test drive Sunday was given pl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience with BravoAuto Warrington. Reserved Easter Sunday, viewed and test drove Easter Monday, took the car home on Tuesday. Exactly how buying a car should be, fast, efficie... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário de carros usados

Escrito pela empresa

Everything you expect and more. Everyone wants to feel like they have made the right choice, especially when it comes to buying a used car. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. We aim to give our customers something out of the ordinary when it comes to car buying or looking after your car. More choice, more transparency, more value, more support, more of everything. Our goal is to exceed your expectations.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

480 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(480)

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Classificada 5 em 5 estrelas

5☆ Great Car & Great Service

5☆ review of Bravoauto Warrington. Bought a great car, just what we were looking for at the right price. Great service received from my arrival. Was greated by a young chap who was most helpful and then dealt with sales person Sandra who went out of her way to ensure everything was right for us. Overall a great car buying experience. Would reconmend & would definately use myself again.

25 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hello,

We're happy you had a fantastic time with us. We are pleased to hear Sandra went above and beyond your expectations during your visit. It is amazing to know that she made a difference in your experience. Your recommendation is valuable for us.

Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon.

Take care!

Classificada 5 em 5 estrelas

genuine 5* service from the second I…

genuine 5* service from the second I walked in the door to test drive to the day of collection, cannot thank Fergus enough for his hospitality throughout what can be a very stressful process!

30 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.

Classificada 5 em 5 estrelas

Very easy process from start to finish .

Very easy process from start to finish .

28 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto


Hi,

Thank you for your lovely 5-star rating.

We are glad you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help.

Take care!

Classificada 1 em 5 estrelas

DO NOT BUY A CAR FROM HERE AS YOU WILL…

DO NOT BUY A CAR FROM HERE AS YOU WILL GET RIPPED OFF AND THEY DONT SOLVE THE ISSUES - we purchased an Audi Q5 - it came into the showroom with screeching brakes - salesman said it would be sorted brakes still not resolved and after sending 5 emails to their complaints department they still haven’t responded - also the guardex gloss and leather care package never got applied when we purchased the car - DO NOT BUY A CAR FROM HERE AS YOU GET RIPPED OFF! Also they don’t make it known that they are not part of the motoring ombudsman so if you do have an issue you have no where to go and they can just keep ignoring you leaving you out of pocket with a below standard car.

2 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

We are disappointed that you felt you had to give a 1* rating, please be assured this is not what we would hope to achieve, should you require any assistance we are here at tellusmore@inchcape.co.uk

Classificada 1 em 5 estrelas

I am very disappointed with the car…

I am very disappointed with the car that I bought from BA Wigan.

Back in April, I bought a Jaguar, and the car seemed to be the worst car I ever owned. There were many faults in the vehicle; they offered me a warranty that refused to pay for my unstopped issues (engine mounts, adblue sensor, NOX sensors, EGR filter, issue with some wiring, cracked callipers).

When I complained about the warranty because I felt that this was missold to me, Inchape (it seems this is the group) replied this was free and was not missold (tried to educate me in an insulting way), and there was nothing that they can do for me. I want to let that lady (Victoria) know that someone was promising you something that is not true; it is called mis-sold (not about money).

Be careful when you buy a car from Bravo Auto; they are friendly advisors but with awful vehicles. Don’t be tricked by the smile.

25 de abril de 2023
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logótipo da bravoauto

Resposta da bravoauto


Hi,

Thank you for taking the time to leave a review, we appreciate your feedback.

We regret to see that you are not satisfied with the experience that you received.

If you have any queries, or if there is anything that we can help you with, please do not hesitate to reach out.

Take care!

Classificada 5 em 5 estrelas

Chelsea at bravoauto Norwich excellent service …

Chelsea at bravoauto Norwich provided a professional and courteous service. She provided all the information we needed in a cheerful manner and made the whole experience enjoyable. We could not recommend the company and staff, especially Chelsea enough.

22 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hello there,

We greatly appreciate the kind praises and comments about Chelsea and we will be sure to pass these on to her. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your recommendation means a lot to us and we are extremally pleased to have earned it.

We hope you're enjoying your new ride! Thank you for choosing our business, take care.

Classificada 5 em 5 estrelas

I recommend Bravo Auto Warrington

Thanks Mike for professional and friendly service.

18 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Michał Pawlak, we're happy you found our staff to be so supportive during your experience here at bravoauto UK Trustpilot.

Classificada 5 em 5 estrelas

Thank you Ryan for an effortless car…

Thank you Ryan for an effortless car sale. Very much recommend and nothing was too much trouble.

19 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Jo, we're happy you found our staff to be so supportive during your experience here at bravoauto UK Trustpilot.

Classificada 5 em 5 estrelas

I purchased a car and received…

I purchased a car and received outstanding service from Uzair and Erald. The customer service was A* they made me feel very comfortable and didn't push on a sale like most other dealers. Highly recommended

18 de janeiro de 2024
Opinião espontânea
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Resposta da bravoauto

Thank you for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.

Classificada 4 em 5 estrelas

Saw the advert online for the vehicle…

Saw the advert online for the vehicle make and model we were looking for and made contact with Bravo auto Liverpool after being messed about by a main dealer on another vehicle, Harry who dealt with our enquiry was polite and helpful and organised the deal quickly and efficiently. Communication was good throughout the process and the vehicle was delivered when they said it would be.

Vehicle prep appears to be very good and the vehicle was immaculate on delivery (we bought unseen online) and vehicle was as described (Harry did provide a video of the vehicle with additional photographs before we agreed the sale). I would say the advert could have been more informative with regards options the vehicle had and service history etc.

Time will tell like with any used vehicle if its a good one or not but I have no doubts the aftercare will be as good as the buying experience with 12m warranty and breakdown provided (hopefully never have to use) and would highly recommend contacting Bravo auto.

16 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hi Alan Clegg, thank you so much for your positive comments about bravoauto UK Trustpilot!

Classificada 5 em 5 estrelas

Fantastic customer service

I sold my car in December and I can highly recommend Bravo Auto Towcester as they were fantastic, specifically Sobia Arif who went above and beyond to make it a smooth transaction, even coming in on her day off due to a computer glitch that let me book a Sunday appt! She was fantastic the whole way through, kept me updated every step of the way and when you are waiting to hear on something important this type of service makes all the difference. I would definitely use this branch/Sobia again in the future. Thank you!

11 de dezembro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Thanks Alan. We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback and look forward to seeing you next time.

Classificada 5 em 5 estrelas

Fantastic customer service

I cannot thank Harry enough, after having a really bad experience with a very well known main dealer, Harry was absolutely amazing. A credit to the company he kept me informed at every step of the way and nothing was too much trouble. Every time I called everyone was so friendly and helpful!
Well done Gary and the team an absolute 10/10 for customer service there wasn’t one thing you could have done better I would definitely use you for a car again, best service I’ve ever had! And that’s saying a lot!

3 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto


Hi,

Thank you for perfect 5-star rating.

We strive for 100% satisfaction, and it is great to see you had such an excellent experience at our branch.

It is amazing to hear that Harry and team were helpful and supportive during your visit with us. We will pass on your lovely compliments to the management team on-site.

Please feel free to reach out if you need any further assistance from us.

Take care!

Classificada 5 em 5 estrelas

Cant recommend bravo enough!…

Can't recommend bravoauto chester enough,Just sold my car to them and it all went through fast with both parties happy with the financial side (price was much better than other car buying sites).Jason dealt with everything for us he was very professional and polite,would not hesitate to use them again.

13 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hello there,

We greatly appreciate the kind praises and comments about Jason and we will be sure to pass these on to him. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your recommendation means a lot to us and we are extremally pleased to have earned it.

We hope you're enjoying your new ride! Thank you for choosing our business, take care.

Classificada 5 em 5 estrelas

The afriendly way and politenss of the…

The friendly way and politeness of the sales staff especially Ryan at there Towcester branch top man and thank you for all your help Kevin Barby

9 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hello there,
We really appreciate your wonderful feedback and 5 star review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

We hope you're enjoying your new ride! Thank you for choosing our business, take care.

Classificada 5 em 5 estrelas

Car sale

Very efficient and prompt service from Bravo and Sobia Arif to buy my car from me

5 de janeiro de 2024
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hello there,
We really appreciate your wonderful feedback and 5 star review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

We hope you're enjoying your new ride! Thank you for choosing our business, take care.

Classificada 1 em 5 estrelas

Avoid! Still waiting for a refund.

Bought a car from Bravoauto Cheltenham branch back in September and was sold a service plan alongside it, with confirmation that the future services would all take place in their Cheltenham branch. However, a few weeks later this branch was shut, so I duly rang the Cheltenham branch to say this service plan is no longer going to do what I signed up for, and they said to "leave it with them". Luckily no payments had been taken at this point so thought everything would be fine.

However, come 1st November the first payment was taken from my bank account. Since then I have repeatedly tried to get my money back, and am still waiting to receive all of it. I have spoken on a number of occasions to the Swindon Branch who say they will call me back, but never do. When someone does actually speak to me, they basically say not their problem, it's a third party, computer says no! I've emailed the head office to complain and have received no response from them either.

Bravo auto probably fine if there's no issues, but if there are, good luck getting anyone to sort it out in a timely manner. Avoid avoid avoid!

1 de novembro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto


Hi,

Thank you for taking the time to leave a review, we appreciate your feedback.

We regret to see that you are not satisfied with the experience that you received.

If you have any queries, or if there is anything that we can help you with, please do not hesitate to reach out.

Take care!

Classificada 5 em 5 estrelas

No complaints about Liverpool branch

Liverpool branch made everything quick and easy 🙌🏻
From making an enquiry to driving away in 2 days even around Xmas time. Thoroughly enjoying the ST thanks to Harry and Gary 👍🏼

30 de dezembro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hi,

Thank you for your lovely 5-star rating.

We are glad you had an excellent experience with us. We really appreciate your kind comments about our colleagues Harry and Gary at our branch.

Please let us know if there is anything else we can do for you; we are more than happy to help.

Take care!

Classificada 5 em 5 estrelas

very friendly guys,very helpful helped…

very friendly guys,very helpful helped us out , love the look of the car and will let you no later about the car but I'm sure it will be a good car for my mother

29 de dezembro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Hi,

Thank you for your lovely 5-star rating.

We are glad our staff were helpful and friendly during your visit. Please let us know if there is anything else we can do for you; we are more than happy to help.

Take care!

Classificada 1 em 5 estrelas

The car has a serious issue and Bravo Auto ignore emails

The car they sold me has a serious issue. I reported this to Bravo Auto and was asked for evidence, which I sent them. Since then they have simply ignored all my emails.

It's shocking a company behaves this way in this day and age!

In response to their reply, below. Bravo Auto clearly did not read my review. I am very clearly complaining about them ignoring my several emails. I have already emailed to this address and I emailed their Chief Executive. I received an aknowlegement from this email but nothing more.

Now, they don't even bother to aknowlege my emails.

They have taken circa £25k from me for this car and have chosen to ignore the issue I have raised!

I strongly suggest you avoid this company. I'm sure people are happy initially, especially when nothing goes wrong with their vehicles. They have only dealt with sales staff.

But, be warned, my experience is they simply ignore you when something goes wrong. Buying a vehicle is expensive, can you afford to lose your money?

2 de outubro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto

Thank you for taking the time to share your rating. Providing an outstanding customer experience is really important to us, and we always encourage feedback to help us improve. We see from your review that you felt your experience didn’t meet your expectations, so if we didn’t get it quite right, w e would welcome the opportunity to try and correct this for you – please email tellusmore@inchcape.co.uk with any further details you can provide us with. We look forward to hearing from you.

Classificada 5 em 5 estrelas

Incredible experience!

Haroon made the purchase of my new vehicle so smooth, incredible people skills and made the customer experience flawless. A real credit to the BravoAuto team!

20 de dezembro de 2023
Opinião espontânea
logótipo da bravoauto

Resposta da bravoauto


Hi,

Thank you for your lovely 5-star rating.

We are glad you had an excellent experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help.

Take care!

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