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Breeins – Crafted for the Outdoors, Built to Last Breeins brings you premium outdoor furniture, camping gear, and garden décor designed for comfort, style, and durability. With outstanding service and trusted quality, we help you make the most of every outdoor moment.
Breeins Store, Unit 1-3 Montague House, Mathews Street, M12 5BB , Manchester, Reino Unido
3,6
20 opiniões
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered over a month ago and item still hasn’t appeared. Have emailed the company, but had no response, though they do keep sending me emails to review my experience………so here you go. Won’t use this company again.
Breeins attended to my complaints below and rectified the problems efficiently, thankyou!
The delivery was short one box, and the sheets inside damaged in one corner - It is impossible to phone Breeins - no number anywhere - the setup nstructions diagrams are not great.
But the 8x8 shed looks good and took 2 days to build - its a little flimsy, not sure how long it will last
Resposta da Breeins
Dear Peter van Laar,
We’re sorry to hear about your experience and appreciate your feedback.
After reviewing your order, we can confirm that all parcels were successfully delivered. We also checked our communication records and can see that all customer service responses were provided within our standard 24-hour timeframe (with slight delays possible over weekends). At this stage, we have not received any reports from you regarding damaged items.
That said, we take concerns like this seriously. Our customer service team will reach out to you directly to further investigate the situation and ensure everything is resolved appropriately. Please keep an eye on your messages and respond at your convenience so we can assist you as quickly as possible.
Best regards,
Breeins
DO NOT BUY FROM THIS COMPANY!
I’m very disappointed with this company. Our shed was delivered just over a week ago, but when we tried to assemble it, we found missing parts and duplicate pieces.
I’ve tried contacting them for a week with no response. Very poor customer service, and I’ve been left with a shed that isn’t fit for purpose. I’m now taking the matter up with my credit card company.
Don’t buy from them!
Resposta da Breeins
Dear customer,
We’re truly sorry to hear about your experience — this is definitely not the level of service we aim to provide. Thank you for bringing it to our attention.
We’ve checked our system but were unable to locate your order or any previous messages. To help you as quickly as possible, could you please send us your order number, the full name used on the order, or the email address associated with your purchase?
Once we have this information, we’ll prioritise your case and arrange the missing/replacement parts immediately.
Thank you again for your patience — we’re here to get this resolved for you.
Best regards,
Breeins
After the original order was lost by the courier. A second was arranged and delivered within a few days.
Can't fault the customer service.
Resposta da Breeins
Dear Gary,
Thank you so much for taking the time to share your experience with us. We're very sorry again that your original order was lost by the courier, but we're really pleased that we were able to arrange a replacement quickly and get it to you within just a few days.
Our team always aims to resolve issues as smoothly and efficiently as possible, so it's wonderful to hear that you were happy with the customer service you received. Your patience and understanding truly mean a lot to us.
Thank you again for your kind words and support—we hope to serve you again in the future!
Best regards,
Breeins
Resposta da Breeins
Dear Maria Meades,
Thank you for your lovely feedback!
We’re so pleased to hear that you found our website easy to use and that your delivery arrived quickly. Providing a smooth shopping experience from start to finish is exactly what we aim for.
We really appreciate you taking the time to share your experience and hope to serve you again soon.
Best regards,
Breeins
It looks strong and worth every penny. Although due to weather and available time I have not put it up.
Resposta da Breeins
Dear c blake,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the quality and feel it’s worth every penny. That’s exactly what we strive for.
We completely understand waiting for the right weather and the right moment to get it set up — we hope installation goes smoothly when the time comes! If you need any assistance in the meantime, we’re always here to help.
Best regards,
Breeins
Have only received part of my order and have stopped getting replies to my emails from Kalley. I would like to know when the rest of my order will be delivered or when I will get a refund. Really poor customer service and no phone number to actually speak to someone so you can get a response.
Resposta da Breeins
Dear Fiona,
We’re sorry to hear about your concerns and understand how worrying it can be when you believe part of your order is missing.
After reviewing your order, the remaining parcel sent via Evri is showing as delivered and signed for on the 24th. Our customer service team has contacted you to confirm whether you have now received the package or if further investigation with the courier is required.
If the parcel has not been located, we will of course raise this directly with Evri to resolve the matter as quickly as possible.
Please kindly respond to our latest message so we can assist you further. We’re committed to ensuring this is fully clarified for you.
Kind regards,
Breeins
Although instructions could be a bit clearer, the shed is well made, sturdy and no issues with holes not aligning.
It took 2 of us approx 3hours to erect
Resposta da Breeins
Dear Lan,
Thank you for your detailed feedback!
We’re really pleased to hear that you found the shed well made and sturdy, and that everything aligned properly during assembly — that’s great to know.
We also appreciate your comments about the instructions. Feedback like this is genuinely helpful, and we’ll certainly pass it on to our product team as we’re always looking for ways to improve.
It sounds like you made great progress getting it erected in around three hours — well done! If you ever need any further assistance, we’re always here to help.
Best regards,
Breeins
Despite asking for an approximate delivery time (as nobody was in), at no time was I notified of a delivery time.
My neighbour told me I had packages outside.
Several hours later you told me the delivery had been made.
This was a very poor service
Resposta da Breeins
Dear Richard fryer,
We’re very sorry to hear about your delivery experience.
We completely understand how important it is to receive an approximate delivery time, especially when no one is home. We also appreciate how frustrating it must have been to only find out via your neighbour that the parcels had been left outside.
Delivery time notifications are typically provided by the courier, and we’re sorry if this communication was not handled as it should have been on this occasion. We will raise this with the delivery partner to help prevent this from happening again.
Thank you for bringing this to our attention.
Kind regards,
Breeins
I've already left a review for this company but I am daily receiving requests to leave a review. I have not received my item, I have not received my refund and for two weeks now, the company has simply not replied to any of my emails or messages. Refund me my £319.80!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Resposta da Breeins
Dear Lisa FF,
We’re very sorry to see your continued frustration and understand how upsetting this situation must feel.
To clarify, once your order had been dispatched it was not possible to cancel it immediately. However, as soon as we received your request, we contacted the courier to arrange a recall. The parcel has since been successfully returned.
At present, we’re unable to issue the refund directly because a chargeback has been opened with your payment provider. When a chargeback is initiated, the transaction is placed under review by the bank, which temporarily prevents us from processing a standard refund on our side.
Our customer support team has contacted you with the necessary information to help resolve this. Once the chargeback process is updated or closed by your payment provider, we will be able to proceed accordingly.
Regarding the review reminder emails, these are typically sent automatically by the review platform after a purchase and are not manually triggered by us.
We remain committed to resolving this matter and kindly ask that you follow the guidance provided by our support team so the refund can be completed as quickly as possible.
Kind regards,
Breeins
Excellent customer service and great product
Resposta da Breeins
Dear Ryan,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both the product and the customer service. Providing great quality alongside great support is exactly what we aim for.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Best regards,
Breeins
Resposta da Breeins
Dear Andrew Hollick，
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the delivery of your order. If you ever need anything else, don’t hesitate to reach out!
Best regards,
Breeins
Resposta da Breeins
Dear SIMON MAHONEY,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. We look forward to serving you again soon!
Best regards,
Breeins
Excellent customer service and delivery was as promised
Resposta da Breeins
Dear K Elphick，
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service and that your delivery arrived as promised. Your feedback means a lot to us.
If you ever need assistance in the future, we’re always here to help!
Best regards,
Breeins
It done was it say on the box ready good
Fast delivery, good quality product really large cooking area make it easier to use all in all very happy
Shed blew away in the wind due to ground mounts snapping, and the sheets crippled. Not even 2 weeks old. No returns or compensation due to faulty product
Resposta da Breeins
Sorry for any inconvenience caused to you. Since we can't locate your order, could you please contact our customer service team (email address: service@breeins.co.uk) to solve your problem? Many thanks.
Excellent quality products and communication, really easy to assemble and delivered quickly. I had a minor issue caused by my own stupidity and received a very quick response to an email enquiry
I would use this company again, very impressed
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