Rude, disorganized, no integrity
I received a quote, very nice, professional, timely turn around, paid my deposit, all was good.
I reached out to see if I could tentatively be scheduled for installation while I waited for HOA approval. I received an email back telling me once I paid the deposit I’d be scheduled. I had already paid the deposit. This immediately gave me red flags. But ok, no problem, got that sorted. So I thought…
Cut to another two weeks, I call to see if there is a confirmed date. I’m then told they go by who paid the deposit first. So did 100 people pay before me? 10? That response does nothing to help me. I knew up front they were about 6-8 wks out in scheduling. I was fine with that. The concerns are the fact that they cannot give any confirmation you’re even in queue…they can’t even keep straight that a deposit was paid. The final straw was being spoken over and yelled at. How do you take someone’s money, push them into a black hole of we’ll get to it when we get to it and then disrespect and yell at the customer when they expect a confirmed answer.
Now, they are refusing to refund my deposit. They’ve done no work, they didn’t even schedule the job. There is no reason to keep my money except they lack integrity. Had they just done the right thing, this would be done. I would have left no reviews, I would not have filed a complaint with the better business bureau. Why do I have to fight to get my money back from a company that has done nothing BUT take my money and give me the run around? Need a fence? Learn from my mistake, don’t call this place. Plenty of small, family owned businesses to support who value their customers and run their company with integrity.