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Safe Gas Plumbing & Electrics Opiniões 

732
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have used Mark and the Safe Gas team for almost 10 years! These last two visits by both Sam and Dan have been thorough and professional. Both these chaps were clear in explaining and diagnosing and... Ver mais

Classificada 5 em 5 estrelas

I rely on this company to service my boiler and for all my plumbing needs. They are quick to respond, fairly priced and technically excellent. Their professional service and personal customer support... Ver mais

Classificada 5 em 5 estrelas

Friendly, local company really helpful from the first phone call answered by Carla to Paul arriving the next day and repairing our boiler. 20 year old Worcester boiler received a new pump the same day... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Engenheiro de petróleo e gás
  2. também em
  3. Canalizador
  4. Electricista
  5. Empresa de aquecedores
  6. Fornecedor de ar condicionado
  7. Instalação de gás

Escrito pela empresa

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

732 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(732)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Boiler service

Great communication from the office regarding engineers arrival time.
Will continue to use this company to look after our heating system.

3 de fevereiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for the lovely review

Classificada 5 em 5 estrelas

Great company!!! Recommend it to anyone.

I have been using this company for the last 5 years with my boiler service and they were always helpful with all the issues that I had. The office and the engineers are very nice and polite. I definitely recommend the company. Thanks for all the great work.

3 de janeiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your review

Classificada 5 em 5 estrelas

Great service from start to finish

Great service from start to finish. Diagnose my boiler fault, fixed the very next day. Charming staff. Wouldn’t use anyone else

4 de fevereiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your review

Classificada 1 em 5 estrelas

Shockingly poor service - Avoid

We contacted Safe Gas to inspect our Baxi combi-boiler as it was not pressurising correctly. Mark at Safe Gas advised that the problem was a broken fan, which we then paid to be replaced and installed. We were told at the time that the boiler was now fixed, appropriate tests had been made and it was now working correctly. However since this time the boiler has still not pressurised properly, recording low and high pressure error readings causing the system to shut down intermittently. This happened again on the day of our wedding, leaving my fiancee without hot water or heating on the morning before the ceremony. Upon calling Mark to explain the situation, he was arrogant and dismissive, seemingly unable to accept any responsibility for not diagnosing the fault correctly in the first place. His response was that it must have been some other issue with the boiler, so therefore not his problem- failing to realise that the original problem with the boiler had not been recitified. Safe Gas refused to correct the problem without charging us again for a call-out fee. In summary the service we have received from this company is appalling - they have zero accountability. We would advise anyone against using Safe Gas, the combination of poor technical diagnosis, zero aftercare and dreadful customer service has caused us considerable distress and inconvenience.

3 de fevereiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

This is not a true representation of what happen.
Mark the owner of the company attended a fault code E1 -60 which is faulty fan. The boiler can not possibly ignite without a working fan, this needed to be replaced.
The boiler electrical checks were then completed to confirm the constant fault code E1-60 was correct.
The fan was quoted and installed a few days later.
On completion of the fan being replaced and inline with Gas regulations 26.9 all relevant checks required to leave the boiler working were completed.
The working boiler was handed over to the client and the hot water reinstated for the lady who said she was living there.
You have stated that we have missed diagnosed the fault. If that was the case, surely you would have complained the next day as you would have had no heating or hot water. You didn't contact us at all over the Christmas period or the very cold spell we had in January.

2 months later after no complaints you call saying the boiler has a new fault code E1-19, which indicates low pressure but the boiler still works when you top it back up.
We offered to visit to diagnose the fault, which is chargeable as this is not connected to the fan repair we carried out. A fan does not cause the boiler to loose pressure.
The fan is working correctly and that’s the repair we completed.
Safe Gas are being blamed for something that is just not true.
To anyone reading this review, please ignore it and carry on reading the 670 10/10 reviews left by our genuine honest clients that have taken their time to review us. Thank you

Classificada 5 em 5 estrelas

Excellent service

We called Safe Gas Plumbing & Electrics because of an active leak to the flat below. Mark came out the next day to check, he was very helpful but unfortunately our boiler was ancient and there was nothing to do but replace it. We really appreciated Mark thinking outside the box and not insisting we need scaffolding to replace the boiler flue as this would have caused us not to have heating/hot water for several more days. We got an appointment to replace the boiler the very next day, and the team worked non-stop to finish it within the day. They left the place spotless as if the boiler just magically replaced itself. George also fixed our bathroom drain which he noticed wasn't draining correctly which we found very considerate!

23 de janeiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your feedback Nora, we really appreciate it.

Classificada 5 em 5 estrelas

From the first call it was all sorted

From the first call it was all sorted, great communication thru out the whole experience. Had an investigation about loss of pressure to boiler, new boiler needed and quote was dealt with quickly and install was done when arranged and the install was done clean and very tidy. Will use then again if ever needed.

17 de janeiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your feedback, we really appreciate it

Classificada 5 em 5 estrelas

Outstanding service

Outstanding service. I will definitely be using Safe Gas again and recommend highly. The team were very responsive, efficient and courteous.

8 de janeiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your feedback!

Classificada 5 em 5 estrelas

The rockstars of plumbing

The rockstars of plumbing. Depths of winter, check. Boiler breaks and flue leaks, check. Sad and cold teenagers, check.

Called Safe Gas on the Monday and by close of play Thursday have new flue, new boiler, new Hive thermostat, a smart little 0% finance plan and all fitted by a merry crew of very nice humans who if there is just one regret, I didn't supply with enough tea.

Warm house, happy teenagers, peace of mind, 10 yr warranty. Check.

17 de janeiro de 2025
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Resposta da Safe Gas Plumbing & Electrics

Hi Emma - thank you so much for your lovely review. We're very glad to be crowned 'the rockstars of plumbing', and even more pleased to hear that the house is warm and the teens are happy! We look forward to hopefully working with you in the future.

Classificada 5 em 5 estrelas

Safe Gas experience

Just moved into a new property just before Christmas. The boiler in the property was old and was not working. Even worse it had to be moved from an inside cupboard to an outside wall. A big job. Phoned Safe Gas as i used them at my old address. Mark came out straight away. And got the job started in a few days. Was not sure anyone would work before xmas. As most workers have a 2 week Xmas holiday break. was very worried about the aftermath. Just had a new carpet laid. Should not have worried. When they left you would not know they had been there. Apart from a boiler on the wall. Would definitely recommend this company.

19 de dezembro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Hi Joan, thank you very much for your kind review. We greatly appreciate that you kept us in mind for this job following your house move and are thrilled that you are happy with our service.

Classificada 5 em 5 estrelas

5 Star Service

Having been without heating and hotwater for 4 days despite having a Home care contract with our supplier we were let down very badly.
However upon deciding to go else where we found Safe Gas and Plumbing , and oh boy what a difference.
From the first call to their office to the new boiler being fitted within a couple of days it was 5star first class service.
Thank you Mark and all the team !

23 de dezembro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you, Mr. Smith, for your kind review - we are so pleased to hear you are happy with the service provided.

Classificada 5 em 5 estrelas

Our boiler broke just before Christmas…

Our boiler broke just before Christmas and the parts are obsolete. I contacted Mark and he came out to give us a quote for a new boiler. It was a tough job as all the pipework needed redoing and the flue repositioned. Despite this and Christmas he managed to organise a team with roofer to come out today. They arrived at 7.30am and didn't leave until the job was finished at 5pm. We thought wed next without hot water and heating u til the new year but Mark and his team and George were so efficient and professional. I would highly recommend this company.

27 de dezembro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you very much for your kind review - we are very pleased to hear you are happy with the level of service provided, and greatly appreciate your custom.

Classificada 5 em 5 estrelas

Excellent

Excellent, fast, efficient service provided at reasonable cost. Would highly recommend.

10 de dezembro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you, Lawrence, for your kind feedback. We are very pleased to hear that you are happy with the service provided.

Classificada 5 em 5 estrelas

Professional service

Had email from Safe Gas, to say Service was due. We have always had this company as they put in. I thought this service was the best we’ve had . This year we feel it was better. Took their time, not rushed. Absolutely recommend the engineer we had.

29 de novembro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Hi Suzanne, thank you for your kind review - we are very pleased to hear that you are happy with the service completed by Sam.

Classificada 5 em 5 estrelas

Affordable friendly and efficient

I had been putting of having a replacement shower fitted thinking the task of replacing my elderly unit would be both complicated and expensive. But George, Alex and Mark took on the task and made a very neat and tidy installation together with replacing the equally old wash basin taps in less than 3 hours - and all at a reasonable cost. I will use this company again when the next plumbing job comes up.

25 de outubro de 2024
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Resposta da Safe Gas Plumbing & Electrics

We really appreciate your feedback, and are very pleased to hear you are happy with the service we provided. On behalf of all the team, thank you for using Safe Gas.

Classificada 5 em 5 estrelas

Fitted a new boiler for us

Fitted a new boiler for us. Quickly, painlessly and with minimum disruption. Great service. Will definitely continue using them and would recommend them to anyone.
Thanks!

10 de outubro de 2024
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Resposta da Safe Gas Plumbing & Electrics

Hi Tony, thank you very much for your kind review. We appreciate your custom and look forward to working with you in the future.

Classificada 5 em 5 estrelas

professional, efficient and punctual

I was struggling to find plumber, and gas engineer to refit the restaurant kitchen that I have recently taken over and suddenly bumped into this place which is about 1 minute away from me and I am so glad that I decided to go with them.
They are punctual, friendly, efficient and professional. Finished the job on time and did a fantastic job. I would highly recommend them for all your plumbing, gas and electric jobs. Thanks to Mark and his team.

21 de agosto de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you, Kanthi, for your kind feedback

Classificada 5 em 5 estrelas

Very prompt and professional response…

Very prompt and professional response by Safe Gas and Plumbing. They came to the property quickly, diagnosed the problem and installed a new boiler the next day. They made sure everything was working properly and organised for a new meter and regulator to be installed free of charge.

2 de agosto de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you very much for your feedback, we are pleased to know that you are happy with our service

Classificada 5 em 5 estrelas

As always great service from your…

As always great service from your company, and professional work, done with care after six years, by Paul Munson

8 de julho de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your lovely feedback, and for being a loyal customer after all these years

Classificada 5 em 5 estrelas

Excellent follow up service

We had a shower leak and contacted Safe Gas who responded rapidly, identified the problem, and sorted it out asap. They take their customers' needs seriously.

26 de abril de 2024
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Resposta da Safe Gas Plumbing & Electrics

Thank you for your lovely feedback

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