Brillband Opiniões 519

Resposta da Brillband

Há 3 dias

Thanks so much for your kind words! We’re really glad to hear you’ve had a fast, friendly, and helpful experience with both your broadband and our customer service team. It’s great to know that your email change was handled quickly and smoothly—that’s exactly the kind of service we aim to deliver every time.

We truly appreciate you taking the time to share your experience!

Thanks, Team Brillband ❤️

Resposta da Brillband

Há 4 dias

Hi there,

Thanks so much for your kind words! We're really glad to hear that Alisha was able to resolve your issue quickly—she’ll be delighted to know her support made a difference. If there’s ever anything else you need, we’re always here to help.

Thanks, Team Brillband ❤️

Resposta da Brillband

Há 5 dias

Hi there,

Thank you so much for taking the time to share your experience! We're really pleased to hear that Alisha was able to get things sorted so quickly and efficiently for you. Keeping you connected is what we’re all about, so it’s great to know she identified the issue with your Eero box and got everything back on track with clear and courteous communication throughout.

We’ll be sure to pass along your kind words to Alisha—she’ll be delighted to hear them!

If you ever need anything else, we’re always here to help.

Thanks, Team Brillband ❤️

Resposta da Brillband

8/04/2026

Thanks so much for your kind words! 😊

We’re absolutely thrilled to hear you’ve had such a great experience with us, and especially that Alisha made such a positive impression—she’ll be over the moon to hear this! It’s also fantastic to know you’ve noticed the difference in performance compared to your previous broadband providers. That’s exactly what we aim for.

We really appreciate you taking the time to share your feedback—it means a lot to the whole team.

Thanks, Team Brillband ❤️

Resposta da Brillband

7/04/2026

Hi there,

Thank you so much for taking the time to share your experience! We’re really glad to hear that your payment issue was sorted out promptly and that Alisha made the process smooth with a polite and friendly approach – we’ll be sure to pass on your kind words to her.

If you ever need anything else, we’re always here to help!

Thanks,
Team Brillband ❤️

Resposta da Brillband

1/04/2026

Hi there,

Thank you so much for your kind words! We’re really pleased to hear that Scott was able to help resolve your WiFi issue quickly and effectively – we’ll be sure to pass this on to him.

If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!

Thanks,
Team Brillband ❤️

Resposta da Brillband

1/04/2026

Hi there,

Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been, especially given how important your broadband connection is for work.

To provide some clarity, the account had remained unpaid for over two months. During this time, we made several attempts to get in touch via email and live chat to advise that the service could be ceased if the balance wasn’t brought up to date. Ceasing a line due to non-payment is never something we take lightly, and we always aim to avoid this outcome by reaching out multiple times in advance.

We also understand there were previous issues with the direct debit setup last year. At that point, we reached out to help resolve this and made adjustments to the balance to support getting things back on track.

Once a line has been fully ceased, it unfortunately cannot be reactivated, which is why a new account is required. We appreciate this isn’t the outcome you were hoping for, and we’re sorry for the disruption this has caused.

If you’d like, our team would be more than happy to help you get set up again as quickly and smoothly as possible.

Thanks,
Team Brillband ❤️

Resposta da Brillband

31/03/2026

Thank you so much for taking the time to share your experience with us — it truly means a lot. We’re really sorry to hear about the challenges you’ve been facing, and we completely understand how stressful that situation can be. We’re glad we could offer a bit of flexibility when you needed it most, especially when it comes to staying connected for your wife’s hybrid work.

It’s wonderful to hear that Inez was able to support you quickly and politely — we’ll be sure to pass on your kind words to her. Providing understanding and dependable service is something we care deeply about, so your feedback really reassures us that we’re on the right track.

If there’s ever anything more we can do to help, please don’t hesitate to reach out — we’re always here for you.

Thanks, Team Brillband ❤️

Resposta da Brillband

27/03/2026

Hi there,

Thank you so much for your kind words! We're really pleased to hear that Alisha was able to get back to you so quickly and provide all the information you needed. We'll be sure to pass along your lovely feedback to her—it’ll make her day!

If there’s ever anything else we can help with, you know where to find us.

Thanks, Team Brillband ❤️

Resposta da Brillband

27/03/2026

Hi there,

Thank you so much for your lovely review! We’re absolutely delighted to hear about your experience with Lewis—he’ll be so pleased to know his kindness and understanding made such a positive impression. We’ll be sure to pass along your kind words to him 😊

If there’s ever anything else we can help with, don’t hesitate to reach out!

Thanks, Team Brillband ❤️

Resposta da Brillband

27/03/2026

Hi there,

Thank you so much for your fantastic feedback! We’re really glad to hear that your issue was sorted quickly and that you felt understood throughout—that’s exactly the experience we aim to provide.

If you ever need anything else, we’re always here to help!

Thanks, Team Brillband ❤️

Resposta da Brillband

25/03/2026

Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Alisha went above and beyond to exceed your expectations—she’ll be thrilled to know her efforts made such a positive impact. We’ll be sure to pass this on to her!

Thanks, Team Brillband ❤️

Resposta da Brillband

23/03/2026

Hi there,

Thank you so much for your kind words! “Reliable and friendly” is exactly what we strive for, so it’s wonderful to hear that came across in your experience with us.

We really appreciate your support!

Thanks,
Team Brillband ❤️

Resposta da Brillband

23/03/2026

Hi there,

Thanks so much for taking the time to share your experience! We’re really glad to hear Lewis was able to help you quickly and clearly—he’ll be thrilled to know his support made the process smooth from start to finish. It’s great to hear you were able to get your second Eero router sorted so easily!

We truly appreciate your kind words and your continued support—it means a lot to us.

Thanks,
Team Brillband ❤️

Resposta da Brillband

13/03/2026

Hi there,

Thank you so much for your amazing feedback! We're thrilled to hear that Alisha went above and beyond to help you—she’ll be so happy to read this. Your recommendation means the world to us, and we’re delighted that your experience with Brillband has been brilliant from start to finish.

Thanks, Team Brillband ❤️

Resposta da Brillband

12/03/2026

Hi,

Thanks so much for taking the time to leave us a review! We're really glad to hear that Alisha was able to help and that you had a positive experience. We'll be sure to pass your kind words on to her—it’ll definitely make her day!

If you ever need anything else, we're always here to help.

Thanks, Team Brillband ❤️

Resposta da Brillband

11/03/2026

Thanks so much for your kind words! We're really glad to hear that our team was quick to respond to your query and that your broadband has been reliable—that’s exactly the experience we aim to provide. If you ever need anything else, we're always here to help.

Thanks, Team Brillband ❤️

Resposta da Brillband

4/03/2026

Hi there,

Thank you so much for your lovely review! We’re so pleased to hear that Alisha has been so helpful and is doing her very best to get everything sorted for you — we’ll be sure to pass your kind words on to her 😊

It means a lot to us that you took the time to share your experience, and we’re always here if you need anything else.

Thanks,
Team Brillband ❤️

Resposta da Brillband

4/03/2026

Hi there,

Thank you so much for taking the time to share this detailed and honest review — we truly appreciate it.

We’re really glad Scott was able to help get things sorted for you and identify the old ONT power supply as the cause. And it’s great to hear the CityFibre team were out promptly the next morning at 9am and got you back online quickly — that’s exactly the kind of smooth resolution we aim for.

We also want to sincerely thank you for your candid feedback about our support channels. You’ve raised a completely valid point. While we’re pleased to hear that you’ve found our WhatsApp support fast and efficient, we absolutely understand your concern about needing mobile internet access during an outage. Not everyone has backup connectivity, a charged mobile phone, or someone nearby to help — and you’re right, outages don’t happen conveniently.

Your feedback isn’t taken lightly. Honest reviews like yours help us reflect and improve, and we genuinely value that you’ve shared both the positives and the areas where you feel we can do better. It means a lot that you still consider Brillband to be “absolute TOP” — we’ll do our best to live up to that and keep improving.

Thanks again for your honesty and support.

Thanks,
Team Brillband ❤️

Resposta da Brillband

26/02/2026

Hi there,

Thank you so much for your lovely feedback! We’re thrilled to hear that Lewis and Alisha took great care of you. We’ll be sure to pass on your kind words to them — it’ll absolutely make their day 😊

Providing helpful and pleasant service is exactly what we aim for, so it means a lot to know we got it right.

Thanks again for taking the time to share your experience!

Thanks,
Team Brillband ❤️