Britishpets Opiniões 

Resposta da Britishpets

Há 17 minutos

Hello Violet,

Thank you for sharing your experience. We’re glad the compact design, carry handle, ventilation, and easy-access zip made your tabby’s vet trip less stressful and more manageable. It’s great to hear the zip loosened up after the first use, too. We really appreciate your kind words and hope the carrier continues to make those quick trips a little easier.

Best regards

Resposta da Britishpets

Há 16 minutos

Hello Brittany,

Thank you for such a thoughtful review. We’re delighted to hear that your tabby took to the sleeping bag so quickly and that the soft fleece and easy-to-burrow opening have made it a favorite cozy retreat. We’re also glad it held up well in the wash. We appreciate your note about the thicker material taking longer to air dry, and we’re grateful you shared such helpful feedback.

Best regards

Resposta da Britishpets

Há 15 minutos

Hello Maggie,

Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the delay in processing your order and the uncertainty around its delivery. We understand how disappointing it can be to receive a shipping notification after waiting several days, especially when you had already requested cancellation. We appreciate you taking the time to share this feedback, as it highlights an area where we need to provide clearer communication and a smoother ordering experience.

Kind regards

Resposta da Britishpets

Há 3 dias

Hello Compote,

Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.

We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.

Best regards

Resposta da Britishpets

Há 4 dias

Hello Lisa,

Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!

Best regards

Resposta da Britishpets

Há 7 dias

Hello Sarah,

We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.

Best regards

Resposta da Britishpets

Há 7 dias

Hello Alison,

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.

We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.

Kind regards

Resposta da Britishpets

Há 7 dias

Hello Susanne,

We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.

Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.

Thank you for taking the time to share your feedback.

Kind regards

Resposta da Britishpets

Há 7 dias

Hello Bd,

We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.

We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.

We hope your dog returns home safely, and thank you for taking the time to share your experience.

Kind regards