Dave Metcalfe at Britline handled our mortgage here in France with such professionalism, above and beyond what you would expect from any bank. He is a terrific advisor in every way and also a genuinel... Ver mais
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Britline service was excellent and they helped make our life so much easier in France. We loved how you could talk to a human being, and wait time was always short. Believe it or not English Banks cou... Ver mais
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I have banked with Britline for 6 years,since coming to France. They have always been fantastic. Helpful, knowledgeable and truly decent people to converse with. There’s no speaking to automated syste... Ver mais
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Je suis client chez CA Britline depuis sept ans, je pense donc qu'il est temps de laisser un avis. Le service est irréprochable. Ma responsable de service, Bea, fait vraiment honneur à l'équipe : el... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Britline, a branch of Credit Agricole Normandie, which provides an English speaking French Banking service to clients resident in France, the UK and Ireland. Open your new french bank account without the need to come to France. 24 hour on-line banking....
Informações de contacto
15, esplanade Brillaud-de-Laujardière , 14050, Caen, França
- +33 (0)2 31 55 67 89
- contact@britline.com
- britline.com
4,6
Excelente
270 opiniões
Respondeu a 77% das suas opiniões negativas
Geralmente responde dentro de um mês
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Excellent service from Rachel
Rachel has been my point of contact to open an account in my parents name. We are transferring their account form Société General owing to increased charges for a non resident account. The online account form was a little tricky but Rachel made it all very simple and we are now at the final stages and are waiting for a telephone call next week to finish opening the account. We will be transferring everything form société General. We couldn’t have done this without Rachel, she was excellent so thank you very much.
8 de abril de 2025
Opinião espontânea
Resposta da Britline
Hello Susan McCord,
Thank you for taking the time to share your positive experience.
We are delighted to hear that Rachel was able to assist you effectively in opening an account for your parents.
Your kind words and appreciation mean a lot to us, and we will make sure to pass on your compliments to Rachel.
If you have any further questions or need additional assistance, please do not hesitate to make contact.
The CA Britline Team
Enquiry resolved via email
Once I was referred via email to Pascale to support a long ongoing enquiry I had, the matter was resolved quickly and easily. I was very grateful for Pascale's help.
24 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Gail,
Thank you for sharing your positive experience with us. We are pleased to hear that Pascale was able to resolve your enquiry quickly and efficiently.
Your gratitude is greatly appreciated, and we will ensure that Pascale receives your kind words.
If you need any further assistance, please do not hesitate to contact us.
The CA Britline Team
Sophie was great -going the extra mile…
Sophie was great -going the extra mile to complete my transaction. Cannot praise her enough. Very knowledgeable and made the whole process easy
4 de abril de 2025
Opinião espontânea
Resposta da Britline
Hello Gerry Sherriff,
Thank you for your wonderful feedback. We are delighted to hear that Sophie went the extra mile to complete your transaction and made the process easy for you.
Your praise and recognition of her knowledge and effort mean a lot and we will be sure to pass on your compliments to Sophie.
Don't hesitate to contact us if you have any further queries regarding your account.
The CA Britline Team
Appalling Customer Service
I have held a Britline account for 17 months and find the customer service to be amongst the worst I have known for a bank. It is frequently impossible to speak to anyone on the English speaking service and the response to online messages can take 3 days
4 de abril de 2025
Opinião espontânea
Resposta da Britline
Good Afternoon Steve,
Thank you for taking the time to share your feedback.
We apologise for the inconvenience and frustration you have experienced with our customer service.
To better assist you and address your concerns, could you please provide us with your account details or contact information by email to contact@britline.com (marked for the attention of Annamarie)?
This will allow us to investigate the issues you have raised and respond properly
Annamarie from the CA Britline Team
Couldn't be more helpful
We had some queries, mainly over the choice of accounts which we needed and Sophie was very patient, knowledgeable and extremely helpful. The phone was answered promptly which is also a definite plus compared to UK banks.
3 de abril de 2025
Opinião espontânea
Resposta da Britline
Hello Peter,
We are thrilled to hear that Sophie was able to assist you with your account queries and that her patience and expertise made a positive impact.
Your comments are greatly appreciated and will be shared with Sophie and the team.
If there is anything else we can help you with, please don't hesitate to get in touch.
The CA Britline Team
Excellent customer service ⭐️
Just spent 30 minutes with a delightful and knowledgeable chap by the name of Clym who guided me through sorting access to my online account. He also gave me valuable advice on managing my account so all in all, I am very happy with the service I have received and a big thumbs up to Clym ☺️
21 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Mrs Dubya,
It's great to hear that Clym gets a big thumbs up from you following your recent contact.
Seeing that our customers are happy with the service we provide is very important to us.
We look forward to speaking with you again soon.
The CA Britline Team
Very Satisfied
I had Britline Accounts for 18 years for my Maison Secondaire. During this period all of their agents proved so co-operative and helpful. I cannot single one one out as all were very professional and all spoke fluent English.
Having sold the house, I have now closed my account and my only criticism would be the time it took to complete the closure. All of my accounts were 'immediate access' and yet it took over 30 days to finalise matters.
That said, I would recommend Britline.
10 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Gordon Palmer,
Thank you for taking the time to leave your comments about the service provided by the CA Britline team over the last 18 years. We are proud to have been a part of your French adventure!
We are sorry that it took longer than we had stated for your account ot be closed and can see that one of our team reached out to explain the exceptional circumstances behind this.
Wishing you the very best for the future.
The CA Britline Team
Helpful and understanding staff
Helpful and understanding staff. They were friendly and patient with us and we were very grateful for their help.
10 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Pat Plumton,
Thank you for taking the time to share your thoughts about your interactions with our team. We always endeavour to approach all contacts in a friendly, et professional manner to provide you with a positive experience and we look forward to speaking with you again soon.
The CA Britline Team
Text book customer service.
I had been hacked! I called Britline, after 2 rings the phone was answered, by a human being! Alexander was very professional, immediately cancelled my card, ordered a new one and explained the other things I should do to protect myself. He was polite, professional and knowledgeable, it was a text book example of what great customer service should be. Thank you.
3 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Mike Rudge,
We take fraud and attempted fraud very seriously, so it's great to hear that Alex was there in your hour of need to take the necessary steps and offer advice in order to keep you and yoru account secure.
Thank you for taking the time to share your experience ... we really do appreciate it.
The CA Britline Team
I have had continued difficulty using…
I have had continued difficulty using my debit card for online transactions. I have ample funds in place to pay for these purchases. i can withdraw cash and use my card when i am present. But I have had a litany of problems for 3 months when trying to order anything online. I am reduced to getting my husband to pay and then give him cash. It is ridiculous. Every time we contact Britline we are told it is fixed, and every time we find it isn't. It shouldn't be this difficult. These are straight forward transactions. Today i tried to use Paypal but once again the payment via my bank funds was blocked. I have now decided to withdraw the bulk of my funds, and open an account elsewhere for the majority of my transactions in the future. Been with then 20 years and frankly it has never improved from the basic.
11 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Janet Mozelewski,
We are sorry to hear that you are have been experiencing difficulties making payments online using your debit card.
All debit cards have personalised limits for your security - these limits were agreed with you when your card contract was put into place, but can be modified to suit your requirements at any time.
Most online payments are subject to double factor authentification ... we always recommend using SécuriPass via the Ma Banque app as the best way to validate your online payments. SécuriCode is the second option offered.
Our system can also identify certain transactions as potentially fraudulent - in these instances, you will receive an SMS to which you should respond to confirm whether you are at the origin of the payment or not.
These measures are all designed to protect you and your money.
We are of course sorry to hear that you are looking at alternative banking arrangements after 20 years of working together, but wish you the very best moving forwards.
Annamarie from the CA Britline Team
Closure of account after 20+ years
Purchased our house in Normandy over 20 years ago and have always used CA and Britline. Always an excellent service and the closure of the account, due to selling the house, was simple and stress free.
3 de março de 2025
Opinião espontânea
Resposta da Britline
Hello Mr D H Brown,
We're very proud that you chose us to support your banking needs as part of your French adevnture over the last 20 years.
Thank you for taking the time to leave this feedback, and we wish you the very best for whatever comes next.
The CA Britline Team
A great seamless service in setting up French banking
My hubby and I moved to France in November 2024 year but decided to sort out our French banking arrangements before travel, to make the transition as seamless as possible. Our account manager, David Metcalfe was super from our first phone consultation, well before moving. Along with assisting in the set up of our current account, he helped with our car insurance, savings accounts and ensuring the process was simple. If we have any issues now, he is always prompt in his response, either by phone or email.
We would not hesitate to recommend CA Britline to anyone looking to move to France, as arranging French banking in advance, before arrival, makes life that much more straightforward. Having English speakers to navigate you is also great, for those who don't have sufficient French language skills to work through the system.
24 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Robert and Jane,
Gosh ... what wonderful comments to receive ... thank you very much indeed.
It's great to hear that David has made such a positive impression.
The CA Britline Team
Sophie has been supporting us through…
Sophie has been supporting us through our investments and has helped us with the process of converting our euros to sterling and bringing back to England. She explained the process in detail and was very reassuring. We followed the steps Sophie had outlined and our funds arrived without any delay. We were very nervous about the transfer but were reassured by Sophie.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Miriam Mole,
Its good to know that Sophie was able to guide you through the transfer process in a way that made you feel comfortable - your feedback is important and allows us to work on continuously improving the service we provide ... thank you for sharing 😊
The CA Britline Team
Security
Thanks to Diane for assisting with changing my security limits at short notice. I have now used Britline for 23 years and I have been delighted with the service. Highly recommend for Ex Pats in France.
18 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Mozelewski,
Seeing that customers are happy with the service we provide is really important for us.
Thank you for taking the time to share your positive (and long-standing) experience, and we look forward to speaking with you again soon.
The CA Britline Team
Highly recommended
We have just closed our Britline current account, which we've had since 2006, because, following Brexit, it was no longer sustainable to maintain our holiday home in France.
Throughout the eighteen years we've had the Britline account we've always found the team to be so friendly, courteous and helpful.
We cannot recommend them highly enough.
Thank you so much Britline.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Davey,
We're sorry that your French adventure is no longer sustainable but appreciate very much your parting words - it's good to see that over 19 years your interactions with our team have always been positive.
We wish you all the very best for whatever comes next.
The CA Britline Team
Banking in France..We moved to France in 2013 and used…
We moved to France in 2013 and used Britline for all our banking needs. They were excellent in every way and helped us through many of the issues relocating in France. We thoroughly recommend them.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Fordham,
Thank you for taking the time to share your positive experience of working with us. We are very pleased to be have been a part of your French adventure.
The CA Britline Team
Fantastic service
Fantastic service. Quick, clear and it all works! Really pleased with Britline and our advisor (Karen).
10 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Slater
It's great to see how happy you are with the service provided by Karen and the rest of the CA Britline Team ... thank you for taking the time to leave us these positive comments.
We look forward to speaking with you again soon.
The CA Britline Team
Efficient and swift response
Our personal bank advisor responds quickly and is very supportive. We have banked with Britline for a number of years and the service is always exemplary.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mrs Green,
Thank you for taking the time to leave us a 5* review based on the service you have received from us. It's very much appreciated.
We look forward to speaking with you again soon.
The CA Britline Team
Wonderful, insightful support and advice
We have been with CA Britline for 4 years and during that time have had numerous occasions to discuss our financial situation and plans with Sarah Wren. She has proved herself a source of incredibly valuable support, covering a range of bank products and services. It makes such a difference having advice that is professional, reliable, and relevant, delivered by someone who is so knowledgable and sympathetic. Sarah and her team are fantastic! She really understands our situation, brings real positivity to our conversations -- all in all a total pleasure to do business with!
28 de janeiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Davidson,
Thank you for your wonderful feedback and for taking the time to share your experience! 😊 It's great to hear that Sarah is making such a positive impression.
We look forward to speaking with you again soon.
The CA Britline Team
On est plus que content avec le service…
On est plus que content avec le service de Credit Agricole Britline. L'equipe est toujours polis et m'a assiste completement et amicalement quand j'ai eu des problemes techniques ou simplement des questions.
23 de janeiro de 2025
Opinião espontânea
Resposta da Britline
Hello Mr Hayward,
Thank you for taking the time to leave this feedback - we very much appreciate you sharing your postive experiences.
We look forward to speaking with you again soon.
The CA Britline Team
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