We ordered a brocrate that's supposed to be St. Patrick's themed, but the selections in the basket as well as the beers were subpar. There was a jar of Great Value strawberry jam, for example, and the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I appreciate the variety of gifts available. Also being able to pick delivery date was nice and it was right on time!
A empresa respondeu
WONDERFUL gift! Creative, fun, unique! I even had a problem, a beer glass broke-- BroCates immediately fixed this! I couldnt be happier! What a wonderful idea!
A empresa respondeu
The worst ever online order experience. Ordered the Complete Heineken Brocrate only thing that was the same on the picture was the beer. The remaing items were of lower quality. Requested a refund o... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BroCrates is a gifting company oritentated towards men, offering curated, “manly” crates packed with craft beer, whiskey, gourmet snacks, and more.
Informações de contacto
Estados Unidos da América
- brocrates.com
3,3
Aceitável
106 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I appreciate the variety of gifts…
I appreciate the variety of gifts available. Also being able to pick delivery date was nice and it was right on time!
6 de abril de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you so much for your kind words! We’re really glad you enjoyed the variety of gift options and found the scheduled delivery feature helpful. It means a lot to hear that everything arrived right on time—that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you celebrate many more special moments in the future!
WONDERFUL gift
WONDERFUL gift! Creative, fun, unique! I even had a problem, a beer glass broke-- BroCates immediately fixed this! I couldnt be happier! What a wonderful idea!
19 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you so much for the 5-star review! We are thrilled that you loved the gift and found it creative and unique. While we always aim for a perfect delivery, we’re so glad our team was able to step in and resolve the issue with the broken glass right away.
Knowing that you "couldn't be happier" makes our day! We appreciate your support and look forward to helping you with another wonderful gift in the future.
We ordered a brocrate that's supposed…
We ordered a brocrate that's supposed to be St. Patrick's themed, but the selections in the basket as well as the beers were subpar. There was a jar of Great Value strawberry jam, for example, and the beers were picked because they are in green containers but there is nothing Irish about Dos Equis or Rocking Roll Pale Ale, and the crate they were stuffed in was not presentable the way it came, so if this was being delivered to the recipient that would have been terrible. We ended up shopping for Irish beers and better quality food items and making our own basket to gift.
13 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for your candid feedback. Please accept our sincerest apologies for the disappointment caused by your St. Patrick’s Day crate. It is clear that we failed to meet our own standards for quality and curation in this instance.
Using "Great Value" products and substituting themed items with generic alternatives is not the premium experience we aim to provide. We are deeply sorry that the presentation and selection were so poor that you felt the need to rebuild the gift yourself. We are already reviewing this specific order with our fulfillment team to ensure our snack and beer selections strictly adhere to the quality and themes our customers expect.
We truly value your business and are committed to using your feedback to do better. Thank you for holding us to a higher standard.
Amazing gift option!
Our company needed a great gift to send a client - BroCrates was the PERFECT option! Amazing choices, great customization, and extremely quick delivery! We will definitely be using BroCrates again!
9 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you so much for the 5-star shout-out! We know how important it is to make a great impression with clients, so hearing that we were the "PERFECT" option really makes our day.
We’re thrilled you enjoyed the customization options and that we got the gift there at lightning speed. We can’t wait to help you out with your next corporate order!
It’s best not to order from this…
It’s best not to order from this company because of their “right” to substitute items. The problem is they don’t notify you ahead of time, and they had ample time to do so, since I placed the order over a week ago. My order (total $199.99) was mostly great except I didn't receive the Oval Live Edge Cutting Board in the order (it was replaced with something of lesser value that was scratched, possibly used) and I reached out to them. I did think the substituted cutting board was part of the shipment to keep the rest of the product safe, that is how lesser value it was (funny, right). They were VERY quick to refer to their “substitution and refund policies” on their website and how I’m not eligible for compensation or refunds. Their response and their business approach left me feeling unsettled. It just feels fraud-ish that they can change an item or an entire order if they want. I can’t name one other company that left me feeling this way especially after I reached out to get it rectified, so that says a lot in my opinion.
I do want to be entirely fair. The decanter and glasses are beautiful, but their response to my concern has forced me to leave the 2 stars. We all know that feeling, where you think, eh this doesn’t feel right. No one wants to do business with a company and feel this way. Just beware.
13 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for your feedback and for your honesty regarding the decanter and glasses. We are glad to hear those items met your expectations.
We sincerely apologize for the disappointment caused by the substitution of the Oval Live Edge Cutting Board. While our substitution policy allows us to replace items to ensure timely delivery, our goal is always to provide an item of equal or greater value. We truly regret that the replacement you received did not meet that standard and appeared damaged.
Regarding our refund policy, as a provider of gift baskets, we maintain a final sale policy; however, we take concerns about quality and damaged items very seriously. We have shared your comments with our fulfillment and management teams to review how we handle substitutions and customer communications moving forward.
We appreciate your feedback as it helps us improve our service and business approach.
Complete Bait and Switch!
Complete Bait and Switch!! I ordered the “Double Dozen Beer Crate” for $112 + Tax.
The display on the website showed a “Cool”looking crate, with Beer verbiage on the front of the crate. It looked like something you would keep after drinking the beer. It showed all beers in bottles neatly placed upright in the box. What I actually received was a plain unfinished cheap wooden box, nothing like the picture on the website. The beers were mostly cans, and some bottles. They were just thrown in the box, some cans were dented. Most of the beer was low end brands, Hamms, Papst Blue Ribbon, Micky’s Big Mouth, Coors, Budweiser. Nothing premium, it was probably $20 worth of beer in a plain wooden crate for $112!! When received, I immediately called customer service and explained to them I I didn’t received what was advertised and asked how to return the product they just said sorry no returns. Not even if I wanted to get a different product thru them. Very dissapoimted!! I will never use them again!
Bobby T
2 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for your feedback. We sincerely apologize for your disappointment regarding the Double Dozen Beer Crate.
Regarding the selection of brands, please note that per our substitution policy, items of equal or greater value may be used based on availability. We also want to clarify that due to the perishable and consumable nature of our products, our company policy maintains that all sales are final and we are unable to accept returns.
We regret that the presentation of the crate and the condition of the cans did not meet your expectations on this occasion. We have shared your comments with our fulfillment team to ensure our packaging and quality control remain at the highest standards.
He loved it !Delivery was right on…
He loved it !Delivery was right on time! Good options for gift contents. Only negative was that the crate was not painted brown with Guiness logo ( as pictured) but was unfinished.
6 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for the review, Carol! We’re so glad to hear the gift arrived on time and that the recipient loved the contents.
We sincerely apologize for the oversight regarding the crate finish. It is important to us that our products match their descriptions perfectly, and we appreciate you bringing the missing logo and paint to our attention so we can look into this with our team.
We hope to have the chance to provide an even better experience for you next time!
My grandson turned 21 and he called…
My grandson turned 21 and he called when his crate was delivered. He loved it, and so did his friends. I have saved your info for the next one turning 21. Thank you
6 de março de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Julie, thank you so much for the 5-star review! We are thrilled to hear your grandson loved his 21st birthday crate and that it was a hit with his friends, too. We’ve noted that you’ve saved our details, and we look forward to helping you celebrate the next big milestone in the family! Thank you for choosing BroCrates.
Package arrived in reasonable time
Package arrived in reasonable time. Only bummer was that package came with two beers that I would not consider special or "game themed" as I bought the "gamer" themed box for a friend. Seems like a waste to give beers that you can get at any store.
28 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Jennifer, thank you for your feedback. We're glad the package arrived in a reasonable time! We apologize that the beer selection didn't meet your expectations for the 'gamer' theme. While we strive to provide a cohesive experience, we value your input on our curation and will share this with our product team to help improve our themed crates.
Fraudulent Company
We received our order today and it is completely wrong and damaged. Our valentines day was ruined!
To start, the package came with a crumbled thin paper that was supposed to be a nice note.
The package came with Havarti cheese instead of Grana Padano Wedge like the description stated on the website. Havarti cheese is supposed to be refrigerated and there was no cooling material in the bag.
The package came with an espresso mug instead of the 4 Piece Acacia Wood Pasta Tool Set like the description stated on the website.
The wooden cutting board that was sent, was covered in pasta sauce from the busted jar.
The package came with Pearls brand pimento slice olives instead of the
Sable & Rosenfeld Tipsy Fiery Olives like the description stated on the website.
The package came with Classico pasta sauce instead of Saclà Italia Napoletana Sauce like the description on the website said. The jar of pasta sauce was busted open and leaked onto everything else in the bag.
The package came with Iberia olive oil instead of Campi Verdi di Toscana Extra Virgin Olive Oil like the description on the website stated.
The package came with Barilla pasta instead of Montebello Spaghetti like the description stated on the website.
The package came with TruFru Raspberries (that are required to be frozen) instead of dark chocolate truffles. They were received completely defrosted meaning no cooling device was used in transportation. This makes the food inedible.
This company is using bait and switch practices. I need an immediate refund as this is false advertisement and unsafe handling of food. I did not receive what was ordered at all.
20 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
We are incredibly sorry to hear that your Valentine's Day experience was impacted by the condition of your delivery. This is certainly not the standard of service we strive to provide.
Regarding the items received, our Terms and Conditions state that we reserve the right to substitute items of equal or greater value based on inventory availability to ensure timely delivery; however, we sincerely apologize that these specific swaps did not meet your expectations.
Furthermore, we take reports of damaged goods and food safety very seriously. If a jar was compromised during transit and impacted the rest of your order, we want to resolve this immediately.
Please contact our CSR department with your order number and photos of the damaged items and the packaging. We will prioritize your case to reach a fair resolution regarding the damaged and inedible components of your gift.
I ordered this for a birthday gift…
I ordered this for a birthday gift specially to be sent on that date. It came 5 days early ruining the surprise. I also got something completely different then what I ordered. I called customer service and they knew it did this however I did what they asked me to do only to get a response of basically to bad. They did not try to do anything to correct the issue. I will be taking my business elsewhere. I then got an email to do a review however if you give them anything than a high rating it directs you to an email to keep there reviews high. I will not be a returning customer.
12 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Bobbi, thank you for sharing your feedback. We would like to provide some clarity regarding your order and the concerns you've raised. Regarding the timing, our records indicate that the 'No Guaranteed Delivery Date' option was selected at checkout. Because this shipping method does not guarantee a specific arrival day, the package arrived earlier than the birthday surprise you had intended. Additionally, the '24 Assorted Beers' package was ordered, and as this is an assortment, no specific beer brands are guaranteed, which is why the contents may have appeared different from what you expected. We also apologize if our automated system or previous communication felt dismissive, as it is never our intent to make a customer feel unheard. We are truly sorry that this experience fell short of your expectations. We appreciate your feedback as it helps us identify where we can improve, and we will do better to ensure a smoother experience for our customers in the future.
Fun and speedy
This was a fun gift and delivered super fast. My husband loved it.
14 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Desiree! Thank you for the 5-star review. We're thrilled to hear that the gift was fun and that it arrived super fast. We're so glad your husband loved it!
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER!
I order a delivery for Valentine’s Day. Not only did they fail to deliver my package on the day I requested, but they claim it was delivered, BUT not to the address I specified. Neither the shipping company nor they are taking responsibility, and I placed an order for over $200 that I haven't received. Furthermore, the photo attached to the "delivery" clearly shows it wasn't delivered to an apartment, but to a warehouse with other packages. Neither company is offering any solution, and BroCrates is refusing to take any responsibility because "my package was delivered."
14 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Sandra, we sincerely apologize for the frustration this delivery experience has caused. We rely on third-party courier services for all deliveries, and as they have marked this order as 'delivered,' we recommend contacting the shipping carrier directly to open a dispute regarding the photo and delivery location. While we strive for a seamless experience, the final delivery and placement are handled by these external partners. We appreciate your feedback and hope the courier can help track down your package quickly.
Do NOT use them
Do NOT use them. They do not deliver on time. They are not accountable for their mistakes. I put in an order 15 days ago which should have been delivered yesterday and when calling their customer service, they have no idea where my order is nor do they care about tracking my order down. When I asked for a refund, they refused. I have spent over $160 and no one at BroCrates is willing to help. When asked to speak to a supervisor, I was just put on hold forever. PLEASE DO NOT USE THEM!
17 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Rhonda, we sincerely apologize for the experience you’ve described. This is certainly not the level of service or accountability we strive for. We understand your frustration regarding the delivery delay and the difficulty in reaching our team. We want to investigate exactly what happened with your order and your refund request immediately. Please reach out to us with your order number so our team can prioritize a resolution for you.
Buyer beware!!!
Buyer beware! You will not get anything like what is pictured and described! They show these awesome wooden crate boxes, color coordinated. You will get a plastic wrapped cheap basket with a bunch of random items. Then they claim the reserve the right to substitute any and everything, even the CRATE that is in the name of their company. Complete joke of a company. Spend your money elsewhere!
11 de fevereiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for sharing your feedback. We are truly sorry to hear that the presentation of your gift did not meet your expectations and that you were disappointed with the packaging and substitutions.
Our goal is always to provide the high-quality wooden crates pictured on our site. However, due to high demand or supply chain constraints, our policy allows substitutions of both items and containers to ensure your gift is delivered on time. We understand that in this case, the shift to a basket felt like a significant departure from the 'BroCrate' experience you were looking for.
We take your comments seriously and will use them to review how we communicate these potential changes to our customers in the future. We appreciate you bringing this to our attention
Felt like a Bait-And-Switch
Felt like a Bait-And-Switch. I ordered 16 baskets and not one of them had the items as advertised on their website. I figured I got the wrong order. When I called in I was told managers don't take phone calls and by ordering from their website I agreed to any switches. Their policy does state “similar product or equal or greater value” when I asked about this, I was told they couldn't provide what the items were substituted for and it was my fault for ordering from them. To give an idea, I'm not over reacting. The pasta kit that came didn't have any of the brands they listed (switched out with items I can get for $0.99 at grocery store, classico pasta sauce and Barilla noodles) The four-piece wooden pasta tool set wasn't included. Instead there was key lime marmalade, BBQ rub and Strawberry preserve. (doesn't fit the Italian theme at all) On of of the baskets I paid for the upgraded wine bottle. The wine bottles were the same and when put into google cost between $4-$7 across the board. Horrible customer service and was repeatedly told "I agreed to all substitutions since I ordered from their website."
20 de janeiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for your feedback regarding your recent order. Please accept our sincerest apologies for the frustration this has caused and for the experience you had during your phone call. We strive to provide excellent service, and it is clear we fell short of your expectations in this instance.
Regarding the items received, we would like to highlight our substitution policy, which is noted on our website at the time of purchase. This policy allows us to substitute products with similar items of equal or greater value to ensure that orders are fulfilled and delivered without delay. When you place an order through our site, these terms are in place to allow our fulfillment team to navigate inventory availability.
We understand that the specific items included did not meet your personal preference for the theme of the baskets. While we stand by our substitution process as a necessary part of our operations, we truly regret that you are unhappy with the final result.
Thank you for bringing your concerns to our attention.
Poor experience
This is what I ordered and paid for, along with a pretty serving board and two wine glasses:
Wine & Snacks Gift For Him
Would You Like to Upgrade Bottle of Wine?: Yes
What Kind of Wine Would You Like for Bottle (Upgrade)?:
Red Wine
Upgrade With Red Wine From Which Country?: France Upgrade With Which French Red Wine?: Louis Jadot
Bourgogne Pinot Noir
Which Items Would You Like to Add?: Gourmet Foods & Snacks
Which Gourmet Foods & Snacks Would You Like to Add?:
Pistachios, Tangy Strawberries Candy, White Chocolate Caramel Popcorn
To: [deleted]
From: [deleted]
What type of greeting card?: Birthday
Message: Happy Birthday, [deleted]! I hope it's a good one!
Love, Mom
I deleted our names, but other than that, it is copied and pasted from the order confirmation. That’s not what my son received on his birthday! He did not get white chocolate caramel popcorn, just the plain caramel, he did not get the updated bottle of wine. We googled the prices of the one he received and the one I ordered. The one he received was less than half the price of the bottle I chose as an upgrade. He did not receive the strawberry candy. One of the wine glasses was broken and they substituted the serving board depicted on their website with something completely different. The board shown on their website is dark wood, with an interesting pattern and is thick and round. He received a pale - colored, rectangular board of lesser quality. It looks like a run of the mill cutting board you buy at your local grocer. They didn’t even include the birthday card.
As far as how they could do better is concerned, they could actually act according to their replies to these reviews. I see from other reviews that the same things keep happening over and over again, despite promises to pass it on to the team so they can do better.I did not get anything close to what was advertised, nor did I get the upgrades that I paid for.
30 de janeiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you for your feedback. We are sorry to hear that the gift for your son did not meet your expectations.
Regarding the items received, please note that per our Terms and Conditions agreed to at checkout, we reserve the right to substitute items of equal or greater value based on seasonal availability and stock levels. While our goal is to maintain the aesthetic of the gift shown online, these substitutions are sometimes necessary to ensure a timely delivery.
However, we want to ensure you are satisfied with the value of what was delivered. Regarding the damaged wine glass and the concerns over the specific items received, please reach out to our team with photos of the delivery. Once we have those images, an agent will be able to review the substitutions and the damage to assist you further.
Resposta da BroCrates USA
Hi James! We're so glad to hear you had a positive experience and that everything arrived right on time. Thanks for the 5-star support!
Great selection and fast delivery!
18 de janeiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Hi Liz! Thank you for the 5-star review! We're so glad you found the perfect crate from our selection and that it arrived at its destination quickly. We aim to make gifting for the guys as fast and easy as possible. Hope to help you out again soon!
Loved the Gift
The recipient loved the BroCrate gift that he received.
15 de janeiro de 2026
Opinião espontânea
Resposta da BroCrates USA
Thank you so much for the 5-star review of brocrates.com! We are thrilled to hear that the recipient loved the BroCrate gift they received.
Knowing that our gifts are hitting the mark and bringing joy is exactly why we do what we do. We truly appreciate you taking the time to share your feedback with our community.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.