BRONZE SNAKE Opiniões 

312
•
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have ordered 5 times now from bronze snake. Every piece is fantastic quality, delivery has been smooth, returns for size change have been simple and seamless. The customer service is exceptional. Ac... Ver mais

Classificada 5 em 5 estrelas

Went to the Fitzroy store for the 1st time on my holidays while visiting my daughter in Melbourne. The staff were really lovely and very helpful. Being a mature client and Bronze Snake is a trend... Ver mais

Classificada 5 em 5 estrelas

Legit fast shipping ! Also when I to sadly had to do a return, the customer service rep was extremely helpful!. And you get exactly what you see on their site! Always look forward to my packages from... Ver mais

Classificada 5 em 5 estrelas

Alright, diving deeper into why Bronze Snake Shop is a total winner: First off, the trends? Always on point. They've got that knack for stocking exactly what you're looking for, often before yo... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

In 2006, from a small store in Fitzroy, Melbourne, Bronze Snake was born. The desire was to create minimalistic silhouettes using high quality materials. Now with fans worldwide, Bronze Snake drops new styles weekly.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

312 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(312)

104 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! They helped me instantly through their texting service when I needed to upgrade my order from standard to express shipping. The whole process was super easy and straightforward!

12 de março de 2025
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

How good!!! We love to hear this!!

Classificada 2 em 5 estrelas

They charge around $15 to make a…

They charge around $15 to make a return. Watch out for that.

9 de março de 2025
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

You are more than welcome to use your own carrier to get it to us or drop it off instore or at our warehouse. You are not obliged to use our postal service. Hope this helps. Thanks so much.

Classificada 1 em 5 estrelas

I emailed you because I wanted to…

I emailed you because I wanted to return the Pia pants weeks ago!
No reply from you

4 de março de 2025
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

Hey Maria. Dave here, founder of BRONZE SNAKE. So sorry to hear this. And very strange as we write back to all our customers within 24 hours. I wonder if your email got lost. Did you try chatting with us? Or send me your the email you sent our team and I can follow up. dave@bronzesnake.com
Thanks so much.

Classificada 5 em 5 estrelas

Bronze Snake helped me out with a store…

Bronze Snake helped me out with a store credit when a dress I had bought on final sale got reduced even further. The dress is beautiful! Thank you Bronze Snake & your customer service team

15 de fevereiro de 2025
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

Love to hear this!! Thanks so much.

Classificada 5 em 5 estrelas

I had one of the best customer service…

I had one of the best customer service experience ever with an online retailer. Even being across the globe - they were communicative and efficient in helping me find the right item I wanted, right size and fit in a timely, professional way. I will DEFINITELY be shopping here again. Thank you for restoring my faith in online shopping experience feeling personal again!

12 de fevereiro de 2025
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

Ohhhh myyyy goooodness. We love hearing this!!
I am so glad for this review. It has truly made my day.
Thanks so much

Classificada 5 em 5 estrelas

Love the Nalla Maxi dress.

The service was amazing. I purchased the Brown Nalla dress for my daughter’s engagement party and felt a million dollars in it. I’m not one to wear dresses but I loved this dress and had heaps of compliments on the night. Thank you.

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

I had a question about sizing and Pat was extremely helpful! She steered me in the right direction and I’m so happy that I went with the recommendation. She even told me to reach out if I wasn’t happy with the size and she would help me with the exchange. Wonderful customer service and products!

29 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Phenomenonal client experience with…

Phenomenonal client experience with Pat, she answered my enquiry in a professional manner. Very responsive and delivered client centric service. The items of clothing I have purchased are of great quality and stunning on ⭐️⭐️⭐️⭐️⭐️

4 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love this company

Love this company. Great clothes and when I had an issue with a missing order, they took care of everything and replaced all my items with no hassle.

23 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had a minor issue with my order

Had a minor issue with my order, had emailed them and Pat got onto it straight away! His replies were extremely prompt and I’m very happy with how quickly things were sorted! Thanks again Pat

23 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional customer service for those overseas

I haven't received my product yet, but given the customer service I have no doubt I will and that it will be good quality! I'm Canadian and was unable to cancel (due to timezones) my order myself after I goofed up the order and also didn't apply my welcome discount. Bronze Snake responded to my concerns in a timely manner and cancelled my first order while shipping the second. Very grateful and looking forward to the mail!😊

19 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Huge fan of Bronze Snake

Huge fan of Bronze Snake! Quality and sizing has sometimes been a little off but returns or exchanges have been made so easy. I ordered a dress last minute for an event that weekend and they were kind enough to expedite the shipping with a fast courier service. Can’t fault them

17 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Satisfied returning customer

I have always had an amazing experience shopping with bronze snake. There have been times where sizing has been off and i’ve needed to exchange or return, or unfortunately an item was ripped, however no matter what happens they have the BEST customer care and service, they are so helpful, prompt and efficient, whether it’s a return, exchange or even just a query. It is so easy! I keep shopping at Bronze Snake because of this. I love the company and the customer care, and wanted to give a specific shout out to Pat who has been so empathic, proactive and accommodating and helping with multiple enquires I have had over the time I have shopped with them. I hate writing reviews but I feel Bronze Snake deserve to have one!

9 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive customer service

I recently made a purchase online and thought I’d click and collect not realising this wasn’t available at the Glenelg store. I emailed as soon as I realised and received a reply almost immediately and was told they would forward to that store for me. I was very impressed with their customer service and would highly recommend ☺️

27 de dezembro de 2024
Opinião espontânea
logótipo da BRONZE SNAKE

Resposta da BRONZE SNAKE

Thanks so much for your reply Marianna. Means the world to us!!

A Experiência Trustpilot

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