I have ordered 5 times now from bronze snake. Every piece is fantastic quality, delivery has been smooth, returns for size change have been simple and seamless. The customer service is exceptional. Ac... Ver mais
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Leia as opiniões dos outros
Went to the Fitzroy store for the 1st time on my holidays while visiting my daughter in Melbourne. The staff were really lovely and very helpful. Being a mature client and Bronze Snake is a trend... Ver mais
Legit fast shipping ! Also when I to sadly had to do a return, the customer service rep was extremely helpful!. And you get exactly what you see on their site! Always look forward to my packages from... Ver mais
Alright, diving deeper into why Bronze Snake Shop is a total winner: First off, the trends? Always on point. They've got that knack for stocking exactly what you're looking for, often before yo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In 2006, from a small store in Fitzroy, Melbourne, Bronze Snake was born. The desire was to create minimalistic silhouettes using high quality materials. Now with fans worldwide, Bronze Snake drops new styles weekly.
Informações de contacto
Building 3 / 92 Bell St, 3072, Melbourne, Austrália
- 1800431325
- customercare@bronzesnake.com
- bronzesnake.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 28% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service! They helped me instantly through their texting service when I needed to upgrade my order from standard to express shipping. The whole process was super easy and straightforward!

Resposta da BRONZE SNAKE
They charge around $15 to make a…
They charge around $15 to make a return. Watch out for that.

Resposta da BRONZE SNAKE
I emailed you because I wanted to…
I emailed you because I wanted to return the Pia pants weeks ago!
No reply from you

Resposta da BRONZE SNAKE
Bronze Snake helped me out with a store…
Bronze Snake helped me out with a store credit when a dress I had bought on final sale got reduced even further. The dress is beautiful! Thank you Bronze Snake & your customer service team

Resposta da BRONZE SNAKE
I had one of the best customer service…
I had one of the best customer service experience ever with an online retailer. Even being across the globe - they were communicative and efficient in helping me find the right item I wanted, right size and fit in a timely, professional way. I will DEFINITELY be shopping here again. Thank you for restoring my faith in online shopping experience feeling personal again!

Resposta da BRONZE SNAKE
Love the Nalla Maxi dress.
The service was amazing. I purchased the Brown Nalla dress for my daughter’s engagement party and felt a million dollars in it. I’m not one to wear dresses but I loved this dress and had heaps of compliments on the night. Thank you.
Great Customer Service
I had a question about sizing and Pat was extremely helpful! She steered me in the right direction and I’m so happy that I went with the recommendation. She even told me to reach out if I wasn’t happy with the size and she would help me with the exchange. Wonderful customer service and products!
Phenomenonal client experience with…
Phenomenonal client experience with Pat, she answered my enquiry in a professional manner. Very responsive and delivered client centric service. The items of clothing I have purchased are of great quality and stunning on ⭐️⭐️⭐️⭐️⭐️
Love this company
Love this company. Great clothes and when I had an issue with a missing order, they took care of everything and replaced all my items with no hassle.
One of my favourite brands
One of my favourite brands. Customer service was excellent the only time I had a minor issue with an order. Will be ordering again for sure 😀
Love my new looks
Love my new looks ! Bronzesnske great quality .. choice .. price and service!
Had a minor issue with my order
Had a minor issue with my order, had emailed them and Pat got onto it straight away! His replies were extremely prompt and I’m very happy with how quickly things were sorted! Thanks again Pat
The customer service was excellent from…
The customer service was excellent from Pat! Speedy responses and went out of their way to help.
Unreal service
Unreal service, fixed my order promptly 👌 no stress with these guys
Exceptional customer service for those overseas
I haven't received my product yet, but given the customer service I have no doubt I will and that it will be good quality! I'm Canadian and was unable to cancel (due to timezones) my order myself after I goofed up the order and also didn't apply my welcome discount. Bronze Snake responded to my concerns in a timely manner and cancelled my first order while shipping the second. Very grateful and looking forward to the mail!😊
Such a cute set
Such a cute set! True to size and good quality, no need to size up or anything
Huge fan of Bronze Snake
Huge fan of Bronze Snake! Quality and sizing has sometimes been a little off but returns or exchanges have been made so easy. I ordered a dress last minute for an event that weekend and they were kind enough to expedite the shipping with a fast courier service. Can’t fault them
Satisfied returning customer
I have always had an amazing experience shopping with bronze snake. There have been times where sizing has been off and i’ve needed to exchange or return, or unfortunately an item was ripped, however no matter what happens they have the BEST customer care and service, they are so helpful, prompt and efficient, whether it’s a return, exchange or even just a query. It is so easy! I keep shopping at Bronze Snake because of this. I love the company and the customer care, and wanted to give a specific shout out to Pat who has been so empathic, proactive and accommodating and helping with multiple enquires I have had over the time I have shopped with them. I hate writing reviews but I feel Bronze Snake deserve to have one!
Easy online order arrived promptly live…
Easy online order arrived promptly live tge dress
Impressive customer service
I recently made a purchase online and thought I’d click and collect not realising this wasn’t available at the Glenelg store. I emailed as soon as I realised and received a reply almost immediately and was told they would forward to that store for me. I was very impressed with their customer service and would highly recommend ☺️

Resposta da BRONZE SNAKE
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