Very helpful, I phoned this team on behalf of my granny to sort out her tax refund that she was due. Juanita was very helpful and walked us through step by step to fill out the form and even stayed o... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Brittanyand Kaolin were both very nice and polite as they both helped me retrieve my tax rebate they both did it in no time at all .I was on holiday and could not get my reference nu.ber as it had exp... Ver mais
A empresa respondeu
In touch with Brooksdale for tax return and another subject… not heard a single thing back for well over a year after they requested my details and other personal information, yet I still get emails f... Ver mais
These people made the application so simple I felt with a lady called Tia who could not of done more to assist me throughout the whole process well done guys keep up the good work. Highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Brooksdale Limited is a financial auditing company that has over the years helped many thousands of people claim back overpaid tax through tax rebate claims from HM Revenue and Customs.
Informações de contacto
Magnetic house, M50 3XW, Salford, Reino Unido
- 0161 543 1973
- reviews@brooksdale.co.uk
- brooksdale.co.uk
4,3
Excelente
8 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Well done good service ❤️❤️
9 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
The operator Tia was very professional…
The operator Tia was very professional and most helpful
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natahsa was lovely polite and very…
Natahsa was lovely polite and very helpful
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Very helpful
Very helpful, I phoned this team on behalf of my granny to sort out her tax refund that she was due. Juanita was very helpful and walked us through step by step to fill out the form and even stayed on the phone until we had completed all of this to make sure nothing went wrong! Very pleased with the customer service I had received.
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
excellent customer service and good…
excellent customer service and good feedback
natasha
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natasha was very helpful today
Natasha was very helpful today; I called to ask about a tax rebate that I was issued for the 2021-2022 tax year that was in control of Brooksdale Limited. Natasha has great customer service skills and was very quick to help me out. Thank you so much!
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Matthew very well exmatthew plained nice manner
Matthew very well explained nice manner
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natasha was extremely helpful.
8 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
I spoke to the customer service rep…
I spoke to the customer service rep called Natasha, who was so very helpful. Natasha was so courteous and was clearly very competent
7 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Good natasha was very helpful
7 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Hazel complaints team
The customer service agent in the complaints department who's name is Hazel, dealt with the matter effectively, efficiently and was very friendly and helpful.
Sincerely Matthew Earl.
7 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Natasha was great customer service…
Natasha was great customer service quick and efficient.
7 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Mateo is very helpful and great…Mateo
Mateo is very helpful and great experience. Well done
6 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Tia was a great great help.
6 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Still not responding to complaint…
Still not responding to complaint emails or answering questions raised.
All these emails and reviews are being captured for ICO. I assure you that I am not going away. I demand to know where you obtained my data from and that you answer the questions raised in my email dated 29/11 which I have resent again to today to your compaints email address. You are failing to answer me and my questions - your own complaints team are failing
6 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you for reaching out to us again. We understand your frustration and apologize for any inconvenience you may have experienced due to our delayed response.
We want to assure you that your concerns are being taken very seriously. Following your recent communication, we have escalated the matter to the relevant department for a full and thorough investigation. We are committed to understanding the root cause of this issue and ensuring that it is resolved to your satisfaction.
Regarding your query about how we obtained your data, please rest assured that Brooksdale Ltd adheres strictly to data protection laws and best practices. We are currently examining our records to provide you with a detailed and accurate response. The information you have provided will be instrumental in this investigation.
We appreciate your patience and understanding while we conduct this investigation. We are making every effort to expedite the process and will keep you updated on our progress. Our goal is to provide you with a comprehensive response and address all your concerns in a satisfactory manner.
In the meantime, if you have any further information or specifics that you believe could assist us in our investigation, please do not hesitate to share. Your cooperation is greatly valued and will help us in resolving this matter more efficiently.
Once again, we apologize for any distress this situation may have caused and thank you for your continued patience. We are committed to restoring your confidence in our services.
Best regards,
Kim
Social Media Manager
Brooksdale Ltd
Had a telephone call with Pia she was…
Had a telephone call with Pia she was excellent and sorted out my problem
6 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Quick and efficient Thankyou Matthew
5 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
I spoke with Natasha
I spoke with Natasha. Very good service, informative, quick and clear. Thank you
5 de dezembro de 2023
Opinião espontânea
Resposta da Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
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