Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Ver mais
A empresa respondeu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Ver mais
A empresa respondeu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Aceitável
229 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Brother and Kin
Hey!
Thank you so much for taking the time to leave us a review!
We're so happy to hear your grandson lobes his Staten Logo Hoodie!
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Abigail
my parcel got lost but abigail and brother and kin helped quickly and got a replacement send asap with express shipping!
16 de setembro de 2025
Opinião espontânea
Resposta da Brother and Kin
Hi Jack!
Thank you so much for your review.
We're really sorry your original parcel went missing, but we're so glad Abigail got this resolved quickly for you. - We truly appreciate your patience and understanding – and your support means the world to us!
If you need anything else, don’t hesitate to reach out.
Best wishes,
Brother + Kin
Quality
Quality! Fast shipping and love the top which fits perfectly. Defo recommend!
28 de agosto de 2025
Resposta da Brother and Kin
Hi Oliver!
Thank you so much for the amazing feedback.
We're thrilled to hear you love your top and that it fits perfectly — that’s what we love to hear! Fast shipping and great quality are what we aim for, so we're glad we delivered.
Thank you for the recommendation and we look forward to seeing you again soon!
Best wishes,
The Sisters & Seekers Team
Great products quality item
22 de agosto de 2025
Resposta da Brother and Kin
Hi Nathan,
Thank you for taking the time to share your feedback.
We're thrilled to hear you’re happy with the quality of our products!
Your support means a lot to us, and we look forward to seeing you again in the future.
Best wishes,
Brother + Kin
Great quality
12 de agosto de 2025
Resposta da Brother and Kin
Hi Husseni!
Thank you so much for your review.
We're thrilled to hear that you’re happy with the quality of our product and service!
Your support means a lot to us, and we’re here if you ever need anything in the future.
Best wishes,
Brother + Kin
Unreceived item but great customer service
Unfortunately I never received my bought item but the after care was fantastic as I was given a full refund and was treated with care and had good communication with customer service.
PS- love Ffion
19 de agosto de 2025
Opinião espontânea
Resposta da Brother and Kin
Hey Eilis,
Thank you so much for taking the time to share your feedback!
We're so sorry to hear your order was lost during transit, we understand how disappointing this is.
We're pleased to hear Ffion from Community Care was able to resolve this and issue a full refund, I will be sure to pass these comments back to her!
If we can help with anything else, please don't hesitate to get back in touch.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Ava!
We're really sorry to hear your parcel has not arrived with you, and we would love to get this sorted.
We have checked your order with us and can see your tracking has been marked as successfully being delivered.
We are not able to locate an email from you within our mailbox, therefore if you are still unable to locate your parcel, please get in touch with the team on support@brotherandkin.com and an investigation can be raised with our delivery partner.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Joshua!
Thank you for sharing your feedback.
We're so pleased you love your Ranch Jort Jeans, this style is one of our best selling pieces and so glad this met your expectations!
Thank you for shopping with us, and we look forward to seeing you again soon.
Best wishes,
Brother + Kin
Quick delivery and exchange was smooth…
Quick delivery and exchange was smooth went a size down as was little big but nice hoodie
17 de julho de 2025
Resposta da Brother and Kin
Hi Corey!
Thank you for taking the time to share your shopping experience.
We're glad to hear your delivery was quick and that the exchange process went smoothly.
Great choice on the hoodie, our Trademark Dual Zip is a staple, and we’re happy you found the right fit!
If you ever need anything else, don’t hesitate to reach out.
Best wishes,
Brother + Kin
Quick delivery and good tracking
Quick delivery and good tracking. However, the quality of the material could be better.
7 de julho de 2025
Resposta da Brother and Kin
Hi Ashley,
Thank you for taking the time to share your feedback, we are greatly appreciative of this.
Firstly, we are pleased to hear your order arrived with you promptly, and we will be sure to pass over your comments to our Warehouse Team who work hard to ensure all orders are dispatched as quickly as possible.
We are however sorry to hear that the quality of your order did not meet your expectations. As a brand we pride ourselves on the quality of our pieces, and we are disappointed to hear this has not been reflected.
We will be more than happy to take your feedback on board and provide this to the relevant team, and we hope we can get your experience with us back on track in the future.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Jevan!
Thank you for taking the time to leave a review.
We're thrilled to hear that your order arrived quickly and that you're happy with the fit and quality of the clothes. - Your satisfaction means a lot to us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Ollie,
Thank you for your review!
We're delighted to hear that you like the quality of our brand — it's something we take great pride in.
Your support means a lot to us, and we look forward to having you back soon!
Best wishes,
Brother + Kin
Love Brother and Kin
Love Brother and Kin! Such an easy process from adding to cart to the delivery! Always easy and reliable.
28 de junho de 2025
Resposta da Brother and Kin
Hi Joshua,
Thank you so much for the wonderful 5-star review!
We're thrilled to hear that you found the process smooth and reliable—from browsing to delivery. - It means a lot to us that you love Brother and Kin, and we're so grateful for your support.
Thank you again, and we look forward to seeing you again soon!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hey Karol,
Thank you so much for taking the time to leave us a review, we're so happy to receive this rating from you!
It makes our day to hear your order arrive promptly and you're happy with the quality of your new Brother + Kin set!
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Always good quality clothes with these…
Always good quality clothes with these guys, I just hope my boy will appreciate them,
14 de maio de 2025
Resposta da Brother and Kin
Hey Wendy,
Thank you so much for leaving us a 5* review!
We're so pleased to hear that you love the quality of the items in your recent order. Quality is so important to us here at Brother + Kin and we're happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
Very high quality products
Very high quality products, with lots of different options/styles!
11 de maio de 2025
Resposta da Brother and Kin
Hey Mitchell,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
We're thrilled to know you love the quality of the items in your recent order and make sure to tag us if you share how you styled your Seekers pieces!
Best wishes,
Brother + Kin
Great clothing!
I’ve bought Multiple items from Brother & Kin, all have been fantastic quality. Super quick delivery too!
22 de abril de 2025
Resposta da Brother and Kin
Hi Liam!
Thank you so much for the great review.
We are so happy to hear you had a positive experience when shopping with us! - We strive to provide high-quality items and appreciate your kind words about the quality and the delivery of your order.
Thank you for your continued support!
Best wishes,
Brother + Kin
Perfect!
Really nice hoodie, very high quality and perfect fit. Im usually a medium but went for a small as I don’t like things overly baggy and this fit exactly how I wanted it. Will definitely be buying another hoody!
26 de abril de 2025
Resposta da Brother and Kin
Hey Kieren,
Thank you so much for leaving us a 5* review!
We're so pleased to hear that you love the quality of your new Trademark Hoodie.
Quality is so important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We can't wait to see you at checkout again soon!
Have a great day!
Best wishes,
Brother + Kin
Top notch
Brother and Kin forever,
I got the denim,, best denim cuts out there, Can’t wait to buy the knitwear.
I trust 🫡
24 de abril de 2025
Resposta da Brother and Kin
Hi Enock!
Thank you for your review.
We're thrilled you love our denim! We appreciate your trust and look forward to seeing you in our knitwear soon.
Thank you for shopping with us, it means the world!
Best wishes,
Brother + Kin
Product quality wasn’t in line with…
Product quality wasn’t in line with price paid.
10 de abril de 2025
Resposta da Brother and Kin
Hi Ava!
Thank you for taking the time to leave us a review.
We're sorry to hear that you felt your item didn’t meet your expectations in relation to the price. That’s definitely not the experience we aim to deliver.
We truly value your feedback, as it helps us improve both our product quality and the overall experience for our customers.
If you haven't already, please reach out to the team on support@brotherandkin.com as we would love to make this right.
Thank you again for your honest feedback — we hope to have the chance to earn your trust again in the future.
Best wishes,
Brother + Kin
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