Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Ver mais
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Leia as opiniões dos outros
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Ver mais
A empresa respondeu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Ver mais
A empresa respondeu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Aceitável
229 opiniões
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Dreadful customer service
Dreadful customer service.
Bought a jumper before Christmas but it’s too small.
Contact them via email twice and by Instagram once and still no one has replied.
Will not be recommending this company and obviously won’t be using them again.
25 de janeiro de 2025
Opinião espontânea
Resposta da Brother and Kin
Hey!
We're really sorry to hear about your experience, and we sincerely apologise for the lack of response. This is certainly not the standard of service we aim to provide. - We understand your frustration, especially during such a busy time.
We’d love the opportunity to make things right for you and if you have not already spoken with the team, please reach out to us on support@brotherandkin.com or send us a direct message on Instagram, and we will prioritize resolving your issue as quickly as possible.
Thank you for bringing this to our attention, and we hope we can restore your confidence in our company.
Best wishes,
Brother + Kin
Great ordering experience and great…
Great ordering experience and great garment.
12 de janeiro de 2025
Resposta da Brother and Kin
Hi Joanne!
Thank you so much for your review.
We're so happy to hear you had a great ordering experience and that you love the garment!
We appreciate your kind words and will strive to continue providing excellent service.
Best wishes,
Brother + Kin
Fast delivery time and also no damage…
Fast delivery time and also no damage in products
7 de janeiro de 2025
Resposta da Brother and Kin
Hi Matze!
Thank you for your kind words and positive feedback.
We're thrilled to hear that you were happy with the speed and condition of your order!
Best wishes,
Brother + Kin
Great quality
Great quality, quick delivery
Runs a little on the small side. Ordered Medium & Large… only difference was length
5 de janeiro de 2025
Resposta da Brother and Kin
Hi Joanne!
We appreciate your feedback and are glad you enjoyed the quality and speed of delivery. - We have a great team to make this possible.
We understand your comment about the sizing and will take it into consideration for future product development, so thank you for this.
Best wishes,
Brother + Kin
I have received the wrong item and…
I have received the wrong item and still not had a response to my email about it.
11 de janeiro de 2025
Resposta da Brother and Kin
Hi Dan!
We’re really sorry to hear that you received the wrong item, and we deeply apologise for the delay in our response. - This isn’t the level of service we strive for, and we understand your frustration.
If you have not done so already, please send us a direct message with your order details so we can resolve this issue for you as quickly as possible.
Thank you for your patience, and we hope next time you have a better experience with us.
Best wishes,
Brother + Kin
The worst customer service I’m dealing…
The worst customer service I’m dealing with in my 23 year of living. How hard is it to respond to and email and even worse my order that I placed like 2 weeks ago still isn’t here. Ridiculous
8 de janeiro de 2025
Resposta da Brother and Kin
Hi Mohamed!
Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and we completely understand your frustration. - We strive to provide excellent Customer Care, and it’s clear we fell short in your case.
We apologise for the delay with your order, and we would love the opportunity to make things right for you if you have not already spoke with the team.
Please reach out to our Community Care Team on support@brotherandkin.com if this is still on-going.
Best wishes,
Brother + Kin
Super company and my son loves his…
Super company and my son loves his hoodie, nice design and quality
9 de janeiro de 2025
Resposta da Brother and Kin
Hi Margaret!
Thank you so much for your wonderful review.
We're so happy to hear that your son loves his Hoodie and that you're pleased with both the design and quality. - We take great pride in offering products that our customers enjoy, and it’s fantastic to know we hit the mark for you.
If you ever need anything else, don’t hesitate to reach out. - Thank you again for your support!
Best wishes,
Brother + Kin
The Jean I ordered did not fit and when…
The Jean I ordered did not fit and when I got in touch with the company through their support email. I got no response or any advice on how to go around returning the products and getting a refund.
Slightly annoying I’ve had no response but they can still send me emails asking for a rating of their services
8 de janeiro de 2025
Resposta da Brother and Kin
Hi Will!
Thank you for sharing your feedback, and we sincerely apologise for the experience you’ve had. We understand how frustrating it is to not receive a timely response, and this is not the level of service we aim to provide.
We can see our team got back to your email sent to us, and if you do require anything else or have any further concerns, please do not hesitate to reach back out.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Charlie!
Thank you so much for your fantastic review.
We’re thrilled to hear that you love the clothing and were happy with the fast postage. - It’s great to know you're excited to shop with us again!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Jamie!
Thank you so much for the review.
We’re so happy to hear that you love your Hutch Knit Jumper in Charcoal. - We hope it continues to be a favourite in your wardrobe!
Best wishes,
Brother + Kin
Great packaging
Great packaging, love the jacket, material seems expensive to touch and fits me well.
Highly recommend B&K and looking forward to more orders!
4 de janeiro de 2025
Resposta da Brother and Kin
Hi Raihan!
Thank you so much for the amazing review.
We're thrilled to hear that you love your KIN Vegan Leather Jacket and are happy with the fit and quality. - We take great pride in both our products and packaging, so it’s great to know you noticed!
We really appreciate your recommendation and can’t wait to have you back for more orders in the future.
If you ever need anything, don’t hesitate to reach out!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Mike!
We appreciate you taking the time to leave a review.
We're so glad to hear that you're happy with the quality of our products. - Your support means a lot to us!
Best wishes,
Brother + Kin
Absolutely shocking customer service
Absolutely shocking customer service. I ordered a jumper for my boyfriend and it was too large so I opted for an exchange. They received my original parcel on the 20th of December, but then I received no further contact until I messaged them on instagram. The communication was not ideal, reading my messages but not responding, and it wasn’t until today on the 12th of January that they let me know the jumper i had requested is now out of stock. I am absolutely shocked and will not be shopping with them again.
12 de janeiro de 2025
Opinião espontânea
Resposta da Brother and Kin
Hi Emily!
Thank you for your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, and we deeply apologise for the delay in communication and the stock issue with your exchange.
We completely understand your frustration, especially with the lack of updates during the process. We’re currently reviewing this internally to ensure this doesn’t happen again.
We do hope you have now resolved this with the team, however if you have any further concerns, please do not hesitate to reach back out.
We value your feedback and are committed to improving our service.
Best wishes,
Brother + Kin
I asked for a return address numerous…
I asked for a return address numerous times as the online system won’t work but no reply! I just want to return what don’t fit my partner!
4 de janeiro de 2025
Resposta da Brother and Kin
Hi Nikita!
Thank you for your feedback, and we sincerely apologise for the lack of communication regarding your return. This is certainly not the experience we want you to have, and we understand your frustration.
All returns need to be logged on our online portal, and we can see our team have got back to you to explain our return process.
We hope next time we can turn your experience with us around!
Best wishes,
Brother + Kin
Amazing quality
Easy website great products quick delivery good packaging fantastic quality of products
28 de dezembro de 2024
Resposta da Brother and Kin
Hi Laura!
Thank you for your review.
We're thrilled to hear you had a positive experience with our website, products, and delivery. - We strive to provide the best possible service and quality, and your feedback means a lot to us.
We look forward to seeing you make more orders with us!
Best wishes,
Brother + Kin
I never usually buy from adverts I see…
I never usually buy from adverts I see on Instagram but the appearance of the items made me want to try them. I am not disappointed, the quality is insane and the items looks even better than the photos. Great brand. Will be buying from them again.
4 de janeiro de 2025
Resposta da Brother and Kin
Hi Ben!
Thank you so much for your amazing review.
We’re thrilled to hear that you took a chance on us and that we exceeded your expectations. It’s great to know that the quality and look of the items stood out, even beyond what you saw in the photos. - We can’t wait to have you back for your next purchase!
If you ever need anything, don’t hesitate to reach out.
Best wishes,
Brother + Kin
Communication needs improvement
I sent an email to this company regarding the address to send my exchange parcel as I am a student going back to uni after the Christmas break. They never replied to me, and i don't believe i have received any shipping updates on my exchange parcel.
27 de dezembro de 2024
Resposta da Brother and Kin
Hi Chloe!
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet your expectations.
We’re glad to se that our team responded to your email confirming the address amendment as requested, and we appreciate your patience throughout the process. - We’re constantly working to improve, and your input helps us do just that.
We hope to provide you with a much better experience in the future!
Best wishes,
Brother + Kin
This has been an awful experience
This has been an awful experience! Purchased a jumper months ago, was massive so opted for a replacement! Two months later, no refund, no response to emails and no item! Today (three months later) got an email to say item not available we have sent a refund, but they’ve had the cheek to keep the postage cost! Worst company I’ve ever dealt with and will not use again!!
10 de janeiro de 2025
Opinião espontânea
Resposta da Brother and Kin
Hi Amanda!
We’re truly sorry to hear about your experience, and we completely understand your frustration. - This is certainly not the level of service we strive to provide.
We apologise for the delay in processing your refund and for any lack of communication – we would love to turn this back around.
Please reach out to our Community Care Team directly if this is still unresolved, and we will resolve this matter as quickly as possible.
Your feedback is valuable to us, and we’re committed to making things right.
Best wishes,
Brother + Kin
Item not delivered no response to…
Item not delivered no response to emails bad customer service very unhappy will not be buying again
23 de dezembro de 2024
Resposta da Brother and Kin
Hi Caroline!
We’re very sorry to hear about your negative experience, and we understand your frustration. This is definitely not the level of service we aim to provide.
Please accept our sincerest apologies for the delivery issue and lack of response. - We’d love the chance to resolve this for you!
We can see our team are waiting on a response from yourself, therefore if this is still unresolved, please get back to the team so we can investigate this and make it right.
Thank you for your feedback, and we hope to have the opportunity to improve your experience.
Best wishes,
Brother + Kin
very nice veery good i like it
31 de dezembro de 2024
Resposta da Brother and Kin
Hey Scott,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear you like your new Gibson Jeans and we hope to see you at checkout again soon!
Have a great day!
Best wishes,
Brother + Kin
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