Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My package was delivered to an address I no longer reside at i called the company and let them know and without any hesitation they replaced my package which made me very happy. I love your leggings t... Ver mais

Classificada 5 em 5 estrelas

Loved the fit & colors. An amazing plus is being able to pick pockets or no pockets. I am a no pocket girly & I love that choice. Customer service was top notch Wanted to return an item & they di... Ver mais

Classificada 5 em 5 estrelas

Got a pair for my wife and I will say they fit her in all the right places. I also accidentally ordered the wrong size the customer service at BRXL immediately shipped me the correct size with no issu... Ver mais

Classificada 4 em 5 estrelas

I LOVEEEE the brxl booty lifting animal print shorts the only issue I had was the shipping time it actually did take 7 days so I would suggest order sooner than later if you planned on wearing them fo... Ver mais

Informações sobre a empresa

  1. Loja de roupa desportiva

Escrito pela empresa

BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

102 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(102)

103 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

I thought everything was fine with my…

I thought everything was fine with my tights as soon ad I stepped in the car to go in the gym the seem busted out of one of my tights this made me irritated because I was excited to work out in them.

25 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

We’re really sorry this happened, especially when you were excited to wear your tights to the gym. We totally understand how frustrating that must have been.
We’d love to make this right. Please send us your order number and reach out to our Customer Care team at support@brxlshop.com so we can look into what happened and help get this resolved for you.
We appreciate you letting us know, and please don’t worry — we’ll do our best to take care of this for you.

Classificada 5 em 5 estrelas

I’ve ordered several pairs of leggings…

I’ve ordered several pairs of leggings from BRXL and the process has been great. I ordered a pair of that was too large and the process of getting the correct size was great. I love the BRXL brand and they’re so comfortable!! I’m ready for more COLORS!!

24 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Went from 😩 to 😍

At first I was skeptical thought this was a scam, reason being it took over a month to get any movement on my package. HOWEVER, I emailed the support team they rushed another package and of course that same day I get a notification that my package should be here in a couple days. So I re-emailed the support team explaining that and if I needed to I'd gladly send back the extra pair. They again apologized profusely and told me no worries it's on us thank you for your patience! So customer service 100%

Now on to the shorts I went according to the size chart according to that I needed to order a small (that always makes a girl happy!!) however, I should have sized up I'm a 9 pant size small is 8-10 they r so tight they do roll down but nothing shedding a few pounds can't fix. BESIDES THE SIZING the quality is amazing very good material definitely size up ladies and you will be beyond happy 😁!!!

28 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Giving one star because I can’t give…

Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representative at that time. They said they would see what they could do and get back to me. Nothing. Either send me my stuff or refund me, the tracking isn’t even updated. Still shows processing which means they can still process a refund.

Editing my original review to add that they only issued me a refund after I submitted the review. They responded on this site first. Instead of responding to me, the customer, they decided to respond in a public forum before resolving my issue.

19 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

We sincerely apologize for the frustration and disappointment this experience caused you.
Our after-sales team has contacted you, and we have confirmed that your order has been fully refunded. The order status may still show as “processing” while the system is being updated, but please rest assured that your refund has been taken care of.
We are truly sorry for the inconvenience. We take your feedback seriously and will continue working to improve our communication and customer service. Thank you for bringing this to our attention.

Classificada 5 em 5 estrelas

Best customer service ever

I just received my new order for a size down this was to replace the first order that was too big. Not only did they replace them but for free!! I got the new jeans and they fit punitive there was a hole in the black pair I reached out and once again no problem they already sent me a new pair!!! Best customer service ever!!

21 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

No response. No return. Sizing not right.

The items don't fit properly and I tried initiating a return request, but have not received any email from support or customer service for over two weeks. I'm about ready to just initiate a chargeback on my AMEX.

13 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order.
Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible.
We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter.
Thank you for your patience and understanding.

Classificada 1 em 5 estrelas

HORRIBLE

The whole process was horrible! I ordered my size in the denim leggings which was the only size available for me to pick from. I’ve seen social media videos of women twice my size claiming they were wearing the same size (a 3X). I placed the order on 8/3/2026. On 8/10/2026 I received a shipment email stating the item shipped. By 8/18/2026, I still hadn’t received my order so I sent an email & was told that it hadn’t “fully” shipped, whatever that means. It finally arrives today, 8/22/2026 & I can’t even get it over my behind!!! And I’m not even going to bother to request a refund because if THIS part was horrible, I can only imagine the return/refund process!

I will just donate leggings & never purchase from this place again!!!

22 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order.
We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide.
We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates.
Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue.
Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.

Classificada 5 em 5 estrelas

Strong customer service

I initially received the wrong color, but once BRXL verified the mistake, they quickly made it right by sending the correct color within days—and even let me keep the original one! ⭐️ Their customer service is outstanding. On top of that, the fit is great and the material is buttery soft. I’m very happy with my purchase and would definitely recommend BRXL! 👏✨

15 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

THE MATERIAL WAS SO CHEAP NOT LKE WHAT…

THE MATERIAL WAS SO CHEAP NOT LKE WHAT WAS ADVERTISED. I AM SO DISSAPOINTED.

19 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase.
Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.

Classificada 4 em 5 estrelas

Customer service was Wonderful

Customer service was absolutely wonderful!!! Responded to me in a timely manner... I was not 100% satisfied with the leggings ( just didn't work for my body type) but they are great quality.. this was my first time ordering from this specific brand so maybe I might try a different style legging or different size... all in all great experience!!!

18 de agosto de 2026
Opinião espontânea
logótipo da BRXL

Resposta da BRXL

Thank you so much for your kind words! ❤️ We’re so happy to hear that you had a great experience with our customer service and that you were pleased with the quality of the leggings. We’re sorry to hear that the fit wasn’t quite right for your body type, but we truly appreciate your understanding and feedback. We’d love the opportunity to help you find a style that works better for you. Please feel free to reach out to our support team: support@brxlshop.com—we’d be happy to help!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais