Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... Ver mais
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Leia as opiniões dos outros
I purchased a Buddi on recommendation after having a couple of falls. I am elderly & live alone & my family wanted to ensure my safety should I need urgent help. Buddi provides this security. There we... Ver mais
A empresa respondeu
My mum (93) has had buddi for a few years now and luckily enough has never needed their help BUT they always respond super quick to an alert, ringing mum or myself or husband who are her contac... Ver mais
A empresa respondeu
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Informações de contacto
17 Church Street, WD3 1DE, Rickmansworth, Reino Unido
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4,4
Excelente
231 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great device
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any call-out changes were easy to implement. Device is easy to wear and operate. Most importantly, it does constrain you to the house. It works anywhere, with a mobile signal, and provides that peace of mind.
15 de março de 2024
Resposta da Buddi
Dear Anthony,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
I purchased a Buddi on recommendation…
I purchased a Buddi on recommendation after having a couple of falls. I am elderly & live alone & my family wanted to ensure my safety should I need urgent help. Buddi provides this security. There were a few pitfalls initially, which were soon remedied, and I have been happily wearing mine for about eighteen months. Buddi operators are always on hand should the need arise, & their response is immediate which gives me peace of mind!
16 de fevereiro de 2024
Resposta da Buddi
Dear Mrs Moule,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Little buddi a great 'friend.'
I like the buddi as it is nice and small. I wonder how long the strap will last with continous wear. Very comfortable to wear. Am a bit reluctant to wear in the shower yet. Quite easy to set up with 3 heads. Ha ha! Mine is linked to 3 daughters who now feel happier about me living alone. Accidentally set it off a few times. At least we know it works. Great battery life too. Highly recommend.
14 de fevereiro de 2024
Resposta da Buddi
Dear Christine,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Buddi people good, device oversensitive at times.
The device arrived promptly. I installed the app and everything worked. I found it very sensitive, sending around 6 to 10 alerts daily, which was going to produce fatigue in my contacts - problem. It alerted once, when I put my key in my door lock (!). Yet it didn't alert when I had a fall. Then it stopped working. You sent a replacement promptly. I had to move sensitivity down to low, in order to reduce the number of daily alerts. That worked. I hope it will detect a real fall, if I have one.
So, altogether, there are some very good features, and you dealt with my problems very well, but my experience is a little marred by its oversensitivity plus one missed fall.
12 de fevereiro de 2024
Helpful and thorough
Helpful and thorough. Exceptional customer service.
The office talked me through every option for changing the wristband which had worn out.
2 de novembro de 2023
Resposta da Buddi
Dear Tina,
Thank you for your review!
We are so happy that you have found our service a great help, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
The person who spoke to me
The person who spoke to me, Shannon, was very pleasant. She rang me back and talked me through , on the iPhone, and going into settings the problem was solved.
This took place on 16 and 18 January 2024
24 de outubro de 2023
Resposta da Buddi
Dear Mrs Tarrant,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass on your comment to Shannon!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Alarm failed to notify family
young lady helpful though we were ringing to say the alarm failed to notify family members my mother had had a fall in the middle of the night. Awaiting technical team looking at the problem
9 de janeiro de 2024
Reliable and supported service
Reliable and supported service. Feel safe and protected.
5 de outubro de 2023
Resposta da Buddi
Dear Mrs Carol Stevens,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Excellent service and quick return
Excellent service and quick return. Thank you.
4 de outubro de 2023
Resposta da Buddi
Dear Mrs Virginia Ayling,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Issue resolved quickly
When there was an issue with the Wristbsnd you sorted it immediately, Good service
15 de maio de 2023
Resposta da Buddi
Dear Mr Pallister,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
The Buddi I purchased was for my sister…
The Buddi I purchased was for my sister she has parkinsons and has several falls she is so stubborn and independent it has put my mind at rest she can let me know where ever she is if she needs help. I don't think my mind would be at rest without it.
Thank for supplying a wonderful piece if technology
27 de setembro de 2023
Resposta da Buddi
Dear Margaret,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Everything is running smoothly now…
Everything is running smoothly now after a rocky period
18 de setembro de 2023
Resposta da Buddi
Dear Paul,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Great alerts
Great alerts, my father fell several times and I was able to respond with immediate assistance.
The only reason we had to cancel it was because my father passed away. Thank you for all your help over the years. Bev
18 de setembro de 2023
Resposta da Buddi
Dear Bev,
We are sorry to hear the news of your father's passing, please accept our condolences from the whole Buddi team.
We are so happy that you found our service a great help with your father and please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Kind regards,
Ro
The Buddi Team
Excellent customer service
18 de setembro de 2023
Resposta da Buddi
Dear Jeanette,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This Dribuddi is a rip off priced at…
This Dribuddi is a rip off priced at £79.00 on the JML website as I bought exactly the same one from Home Bargains at £34.99 excluding delivery. Mine works really well and is economical to run.
27 de novembro de 2023
Opinião espontânea
Resposta da Buddi
Dear Denise,
I’m sorry for your frustration with Dribuddi, however we are not the same business.
Our company, Buddi, makes fall alarm devices for seniors - you can find us at www.buddi.co.uk.
We would really appreciate if you could please amend your comment as we do not manufacture, sell or have anything to do with the product you refer to and so can do nothing to help.
Kindest regards,
The Buddi Team
Brilliant
Bought this for my terminally ill mum and it gives great peace of mind that if anything happens they can just reach and press buddi. So easy to use. Charge lasts so long, weeks at a time.
16 de agosto de 2023
Resposta da Buddi
Dear Lisa,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
You write that I HAVE recently…
You write that I HAVE recently purchased a Buddi from you. Sorry but this is not the case.I was recently talking to you regarding a new one, but didn't. I was waiting for someone to help me in the purchase, unfortunately no one helped. STILL WAITING. Regards Bryan Wild
31 de julho de 2023
Excellent little gadget.
It wasn’t desperately easy to set up, particularly linking contacts to the system. We are a very ‘techie’ family - less able people would probably struggle.
I turned the sensitivity down to minimum but it still alerts if I clap my hands or catch the band - it is, however, very easy to cancel.
However, what a fantastic bit of kit. It has given me the freedom to go out alone following a severe vertigo attack - I was completely immobile and certainly not able to use my phone to call for help. I have no way of knowing when or if this might recur so being alone leaves me quite vulnerable.
It just looks like a ‘fit bit’ and doesn’t draw attention or shout ‘disability’.
8 de agosto de 2023
Resposta da Buddi
Dear Joyce,
Thank you for taking the time to review Buddi.
We are sorry for any trouble you had setting up but are so glad to hear it's now working well for you!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This watch was fine but unfortunately, not suitable fir me
This watch was fine but unfortunately not for me had to return as far too sensitive, bleeped every time I bent over, or bent down to put socks on , when taken off at night the the act of putting down, it bleeped, sorry.
25 de julho de 2023
Resposta da Buddi
Dear Aileen,
We are very grateful for the 5 star review - thank you!
We are sorry it wasn't for you and appreciate the feedback.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Not very easy to use
Not very easy to use. The bracelet is good but it was too sensitive to start with.
Sadly I would not buy again.
25 de julho de 2023
Resposta da Buddi
Dear Mary,
Thank you for taking the time to review Buddi.
We are sorry for any trouble you have had using the device.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Kind regards,
Ro
The Buddi Team
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