Company was great to work with. My salesman, Nelson went above and beyond to help with my large order. Samples were beautiful and the actual product was delivered today. I am excited for the insta... Ver mais
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Leia as opiniões dos outros
Teerath and his team were very patient with us during the decision making period. Never any pressure, always answered the phone, returned texts and emails very promptly. The delivery price was very f... Ver mais
My BuilDirect flooring is engineered tongue and grove. On the second floor it begins with nosing and is followed by planks. The nosing was not milled correctly, it is thinner than Buildirect’s... Ver mais
A empresa respondeu
We are very happy with our engineered oak flooring from BuildDirect. Working with Justine Kelly made everything much easier. From getting samples to walking us through the order and delivery, the who... Ver mais
Informações sobre a empresa
- Empreiteiro para instalação/reparação de pisos
- Loja de móveis
- Faz-tudo
- Loja de hardware
- Designer de interiores
Escrito pela empresa
BuildDirect is a leading provider of flooring products and services to home professionals and DIY remodelers throughout the U.S. and Canada. We source only the highest quality wood, vinyl, carpet, laminate, and decking products to ensure our customers are thrilled with their new floors for years to come. We provide a 6-Month Worry Free Guarantee and Lifetime Warranties to ensure that customers can shop with confidence. Our customers can order free samples on BuildDirect.com, order products online, or through our customer service team, and we will ship to anywhere in the U.S.
Escrito pela empresa

BuildDirect's Environmental Policy
At BuildDirect, we believe in sustainable business practices, delivering products to our customers that represent the highest ethical standards.
Informações de contacto
Suite 090 – 200 Granville St., V6C 1S4, Vancouver, BC, Canadá
- 1-877-631-2845
- customerservice@builddirect.com
- builddirect.com
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love my floors
Love my floors they had a good price on the wood I wanted and the flooring is good for all around the house in any room!
I was extremely happy with the response…
I was extremely happy with the response from the sales rep. and could not be happier with the product.
Very pleased with purchase
The company was helpful in sending samples of vinyl plank and answering questions. Order came on time and in good condition. The vinyl is beautiful.
Excellent customer services
I bought vinyl for the bedrooms in my…
I bought vinyl for the bedrooms in my home. Good quality product at a lower cost than practically all the major competitors.
Best value for budget friendly flooring
Great price, nice quality vinyl plank flooring, shipping time was as quoted and cost of shipping was reasonable.
Good customer service and great material.
I recently purchased engineered hardwood flooring from BuildDirect. Get a great price and great tongue and groove flooring. Happy with every aspect of this transaction. Will be purchasing from them again.
They were great to work with
They were great to work with. We had a personal salesperson with a direct line that we contacted when we needed to buy more. When we had alterations to make on our order they were very responsive.
Flooring looks great
Flooring looks great so far. Very happy with the product. This has really changed how our room looks. Highly recommended
Great material
Purchased my engineered hardwood from here. Was a bit skeptical but everything surpassed our expectation. Happy clients here! Next project I know who to count on.
Outstanding experience with BuildDirect
Very pleased with my purchase of 326 sq ft of laminate flooring. Shipped right to my residence. One box damaged in shipping and BuildDrect promptly refunded me the cost of the box.
Great experience with recent purchase
Great experience with recent purchase. I ordered Solid hardwood for my three rooms. It looks beautiful. Great product for the price. The customer service is the best.
Great from start to finish
Build Direct has been great from start to finish. They sent free samples and really helpful booklet about an introduction to flooring types. I was able to speak with a customer representative easily when I had a question and their delivery was fast and easy. The flooring is great quality and affordable! The only problem was it was hard to find transition molding that matched the roasted hickory flooring we purchased and it would have been helpful.
I had the most amazing experience with…
I had the most amazing experience with this company not too mention the product came when they said it would. Flooring went down well and love the quality of the flooring. I really like the fact I didn’t have to spend a fortune without compromising on quality!!! Will for sure use them again.
Phenomenal customer service
My first online experience with a flooring purchase, and I will definitely be coming back to BuildDirect. I’ve been laying floor for years and have never considered buying online, especially for larger purchases. However, my old ways of thinking quickly changed, I had ordered 6 or 7 samples that shipped directly to me FREE SHIPPING and decided to take a chance given the product being on sale. My pallet (approximately 1,000 square ft of laminate) shipped to me on time and as expected, I noticed that a few boxes on my shipment came damaged by the shipment carrier, this was of NO FAULT to BuildDirect. I took photos of the pallet and sent them to their customer service email and not long after I was able to speak with Ben and explained the situation. Ben was direct, open and willing to do whatever was necessary to remedy this situation. Ultimately I was able have new boxes shipped to me, no delays in the job deadline and without having to bother my client for more money. I will 100% be coming back to build direct for the next job. With just a little extra time planning, the time I saved in going to look at and pick up samples just to have to go back to special order a product and go back again to pick it up.. forget about it. I’d shop and stick with build direct for the customer service alone!
Customer service is top notch!
Customer service is top notch! Communication is great. Products are always delivered in the time specified. And they follow to ensure you are happy with your purchase.
Beautiful flooring…satisfied customer
We are very happy with our engineered oak flooring from BuildDirect. Working with Justine Kelly made everything much easier. From getting samples to walking us through the order and delivery, the whole process went smoothly. Our flooring arrived quickly and since the flooring was so well packed we didn’t have any damaged boards. Would definitely recommend BuildDirect and will most likely use them again for future flooring projects.
This flooring is Great
This flooring is Great ! Because of the thickness is very forgiving. If the instructions are followed is easiest plank flooring have ever installed. Will use again.
Never buy anywhere else…
The flooring is beautiful and was easy to install. The comfort and durability are what initially sold me. I looked at many competitors, and this was by far the best flooring for my money. I will never buy flooring anywhere else.
Very pleased 😄
I am very pleased with the company and flooring. Excellent customer service, excellent flooring. Loved the free sample. Will be ordering again when I do the next room! 😁 A+++
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