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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Useless and horrible customer support. Worst experience I ever had. Would give 0 stars if I could, stay away..

Classificada 4 em 5 estrelas

Had 3 different product manager take care of our project since project started. Was initially worried about project changing hands but thankfully we landed into the safe hands of Vijay. Although the p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The sales representative? Hiba Istanbouli is primarily the reason I am taking on Builder’s services for our hospital’s application. She can be abit on top of your head to get it done but that tenacity... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Builder is a great place for start ups like us to convert the idea into apps. The system is transparent and flexible. It allows us to choose the features on priority and plan for the future enhance... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software

Escrito pela empresa

Builder.ai® pushes the boundaries to help everyone unlock their human potential. We do this by making our products simple, transparent, delightful and above all user-friendly; with Builder.ai anyone can build software & apps to power their future- regardless of tech knowledge or budget size. Natasha, your AI product manager can recommend features, and make suggestions to personalise your software to your needs. All you have to do is tell her what you need. Once built, we make sure your software project never goes out of date and scales as your business does. Designed for the non-techies, our composable platform offers transparent and guaranteed pricing with no lock-in and no need for an expert in the middle. A single platform to build, run and scale; bringing the idea in your head to life.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

216 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Excellent work for building my…

Excellent work for building my prototype. the builder team did good job in transforming my product vision to working prototype. They have been great with communication, product iterations and feedback. Big shout out to Soumyadip , excellent work in creation of prototype.

26 de maio de 2024
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Resposta da Builder.ai

Prototypes are a great way to experience your idea before bringing it to life. Thank you Sanjeet for trusting us with your project & we’re thrilled it went brilliantly.

We’ll pass on your shoutout to Soumyadip too!

Classificada 1 em 5 estrelas

Inconvenience Caused by Non-Payments to Capacity Partners

As a long-standing software capacity partner, we’ve had the privilege of supporting Builder.ai from its inception. Our collaboration has been fruitful, and we’ve helped in securing their initial funding rounds by providing positive feedback. However, we must express our deep disappointment with the recent turn of events.

For the past nine months, despite our repeated requests and reminders, the company has failed to honor their payment commitments. Not only have they neglected their financial obligations, but they’ve also compounded the situation by imposing penalties—penalties that stem from flaws in their own system. These deductions unfairly impact capacity partners like us, who have diligently contributed to their success. Despite our unwavering commitment and resource allocation—even working weekends to meet stringent deadlines—the company has failed to honor its payment obligations

It’s disheartening to see a once-promising partnership marred by financial negligence. As capacity partners, we rely on timely payments to sustain our operations and maintain the high level of service we provide. The company’s actions have caused significant inconvenience and strain, affecting not only our livelihoods but also our trust in their integrity.

We implore the company to rectify this situation promptly. Despite sending numerous emails, we have received no response. The head of capacity seems indecisive and lacks the necessary authority to resolve the issue. As a result, we are compelled to communicate through this platform, which is not our usual approach but has become necessary due to their lack of response.

1 de junho de 2024
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Resposta da Builder.ai

We review all work from our partners to ensure it meets the high standards our customers expect. Unfortunately, we've found a few instances where these standards weren't met. As part of our agreement, we're looking into this, which is why there's been a delay in your payments.

Classificada 1 em 5 estrelas

A Nightmare Experience with Builder.ai

Stay away from this horrible company, terrible culture with many wrongdoings. Their lack of professionalism has not only sabotaged our efforts but also leads us to consider a legal response.

13 de maio de 2024
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Resposta da Builder.ai

Hélène, we can’t find you as a customer on our systems, so we’re eager to get in touch and learn more about what’s happened. Can you email support@builder.ai and we can get to the bottom of it together?

Classificada 5 em 5 estrelas

How the team is

Shivani ji , Gaurav ji and Shivali ji are exceptionally good in their field of work . Most dedicated and hardworking people I have come across. Wishing u all the best for all future endeavours and hope to have a long term working relationship with you all.

3 de maio de 2024
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Resposta da Builder.ai

Thank you for your review Arshpreet. We’ll be sure to pass on your praises to Shivani & Gaurav!

Classificada 4 em 5 estrelas

Seamless Collaboration: A Testament to Builder.AI's Excellence

While our collaboration with Builder.AI is ongoing, I'm eager to share my experience thus far. Working alongside Twado and the Builder.AI team on our project has been truly outstanding.

Right from the start, they grasped our vision and objectives for the platform. Their proactive communication and problem-solving approach have ensured a smooth and efficient process. Their insightful ideas have also added significant value to the platform.

As we progress with Builder.AI, I have complete confidence in their ability to deliver a superior platform that will surpass our expectations. I wholeheartedly recommend Builder.AI to anyone in search of a dependable and skilled software development partner. Excited to witness the project's launch.

27 de abril de 2024
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Resposta da Builder.ai

“Superior platform that will surpass our expectations” - what a line! Thank you Waleed for your trust and confidence in our team. We're thrilled to be working on your project and look forward to your bright future ahead.

Classificada 1 em 5 estrelas

Missed deadline and resolving with legal help

We initiated our project with Builder.ai based on their commitment to develop our application within five months. Unfortunately, a year has passed, and our app remains unpublished, plagued by unresolved issues that cast doubt on the company’s capability. Importantly, there has been no scope change from our initial agreement, which highlights a significant discrepancy between Builder.ai’s promises and their delivery.

Our repeated requests for code access, a stipulation included in our contract, have been denied. This refusal not only impedes our ability to evaluate the work performed but also restricts our CTO from making informed decisions on whether to salvage the existing project or commence anew.

Furthermore, our experience with their staff turnover has been concerning, having worked with three different Productologists within this timeframe. The frequent changes have led to inconsistencies and a lack of continuity in our project management.

Due to these ongoing issues, we have found it necessary to seek legal counsel to address these contract breaches. Based on our experience, we cannot recommend Builder.ai as a reliable partner for software development.

24 de abril de 2024
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Resposta da Builder.ai

Thanks for taking the time to write this, James. Everyone who builds with us gets a year of app maintenance as part of their build, once this is over you get your source code. It’s the same for each customer, we’d be happy to jump on a call and chat about this in more detail with you.

Classificada 1 em 5 estrelas

Avoid at any cost

Reading the other reviews I can see a pattern.
It looks like this is the strategy the company uses. They do their best to get you on board and then do their worst in building your website. Leonardo was chasing me with emails and calls for months. Now he can not be bothered to contact me. Most likely too busy trying to fool someone else.
Do not be fooled by the sweet talk and the big promises during the initial video calls.
The reality is completely different. I was promised a professional looking website in two weeks. It has been nearly six months and what I have is an incomplete, very basic website with lots of issues which by the looks of it, can not be fixed.
My project was given to bunch of incompetent but very polite people in India.
Not only they were not able to do their job, but now they are bombarding me with emails asking for a call. The same calls, which were useless and unproductive.
Since they do not answer my emails with a request for a refund, I will have to look for justice somewhere else.
To save yourself the pain I go through, avoid this company.

24 de abril de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Asen, as you mentioned, we’ve been trying to contact you for a while now to get this situation sorted. We’ll continue to do so — please do pick up or email support@builder.ai to suggest a time that suits you, this call will be useful.

Classificada 1 em 5 estrelas

Worst company ever all they have is a…

Worst company ever all they have is a good sales team. Outsource the tech to a third party and horrible in all aspects

9 de abril de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Shilpa, we can’t find you on as a customer on our systems, so we’re eager to get in touch and learn more about what’s happened. Can you email support@builder.ai and we can get to the bottom of it together?

Classificada 5 em 5 estrelas

It was a wonderful experience going…

It was a wonderful experience going through the phase of our CDISC Tec prototype development. Being a team from construction background the team from builder.ai had made us feel so comfortable in developing the software prototype within the timelines. I would thank Mr.Yuvraj in helping me out in and navigating me through the journey of developing the prototype and Mrs Shilpa for scoping our requirements and the vibrant accounts team Mrs Atulya and Mrs Anju made us so comfortable in closing the deal.

5 de abril de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Our team is truly thrilled to read your review- we’re very pleased you had a wonderful experience with us!

After all, our main ethos is to make app building & the prototyping process so easy - anyone can do it.

Classificada 5 em 5 estrelas

LAMSAH Project

I had a good experience with the project manager “Natasha Parmer” and the team. They were very experienced and supportive and our project journey went smooth

31 de março de 2024
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Resposta da Builder.ai

Thank you Jalal for leaving a review on your experience with Natasha & the Builder.ai team. We wish you the best on your LAMSAH project in the future.

Classificada 4 em 5 estrelas

App development project with Builder.ai

Working with Builder.ai on our project has been an overall positive experience, albeit with some delays in the MVP launch that impacted our timeline. However, despite these challenges, we've gained valuable insights and learnings along the way.
I'm particularly grateful for the contributions of productologist Yuvraj Gulati and tech lead Sagar Gupta, whose expertise and insights have been instrumental in shaping the app and addressing complexities in a systematic manner.
While the collaboration has been fruitful, I believe there's room for improvement in client communication and documentation sharing. Implementing regular project updates and establishing a centralized document repository could enhance transparency and efficiency.
Despite the setbacks, I remain confident in Builder.ai's capability to deliver the project successfully. I look forward to continued collaboration and a successful outcome.

28 de março de 2024
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logótipo da Builder.ai

Resposta da Builder.ai

Thank you Dr Vibha for this review. Reading that you’ve felt you’ve learnt things and found insights whilst working with our team is great! We always want our customers to feel empowered and comfortable during their journey with us. We’ll also be sure to take your feedback on board- thanks!

Classificada 4 em 5 estrelas

Good Experience!

My company signed an agreement with Builder.ai to develop an internal app for sharing project and employee data. They understood our needs and were very helpful in facilitating the development, despite some unexpected delays.
Ms. Varsha as project manager has proven to be not only an incredibly competent professional in her field, but also a valuable resource for the development of our app. Her ability to find creative solutions truly exceeded our expectations.
She carried out the project considering all aspects and suggesting appropriate solutions. Varsha and her design team really brought our project to life.
They have demonstrated great willingness to work side by side with our internal team, fostering an extremely positive collaborative environment.
Additionally, Varsha handled communications clearly and transparently, keeping us updated on progress and tackling challenges with determination.
I really appreciated the fact that they were able to clearly understand the app we wanted to create along with the required features and functionality.
We would not hesitate to recommend Builder.ai to anyone in need of an experienced and reliable consultant. Thank you again for your outstanding work!

26 de março de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Creative solutions and exceeding expectations- that is amazing! We’re thrilled Varsha has been able to support your project and help bring it to life.

Classificada 1 em 5 estrelas

It's been a bumpy ride but it's getting…

It's been a bumpy ride but it's getting better.

I've gone through a few Productologists. The first associate really didn't understand the project and we essentially spent months running around in circles, without making any real progress. Essentially, all he wanted to do was argue with me about specific points that he overlooked. It wasn't until the second Productologist, Renan, took over that the project really began to take off. He brought on an entire new set of designers which truly made my vision come to life. It was noticable that he spent time thinking about and working on my project. I honestly felt like I finally had the help to move my project forward. Together, we accomplished more in a few months than I had with the prior Productologist for over almost a year.

Overall, I've been satisfied with the process. As noted in several of the other posted comments, there are opportunities for Builder to improve, particularly in their communication and how they approach their builds. I feel that are a lot of inefficiencies which have caused delays in my project, but my most recent Productologist is open to communication and definitely strives to help close these known gaps.

All in all, the project is taking longer than was originally anticipated by both Builder and myself, but I feel like we're finally headed in a the right direction.

UPDATED REVIEW: I initially described the ride as bumpy, but getting better. The title is now, "Horrible ride, getting worse with each minute".

So I received a call today from Builder indicating that they had mis-scoped my project the prior 3 times and that I needed to pay and additional $97k to keep my project moving forward. Not only this, but my project would be delayed another year (originally was 1 year, not it's 3 years). Funny thing is that nothing has changed on my project's scope for over a year (and since the last time they re-scoped it).

Downgrading my experience to a one-star for the lack of moral and ethical behavior on the part of Builder. Customers shouldn't have to pay for your errors and employees mistakes.

If I had a choice to use Builder again, I wouldn't.

6 de março de 2024
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logótipo da Builder.ai

Resposta da Builder.ai

Nelson, we’re really pleased to hear that your project is taking off now and Renan is helping to bring your vision to life. This is how it should have been from the start! You’re right, feedback like yours is incredibly useful to help us improve. So thanks for taking the time to write this.

Classificada 1 em 5 estrelas

Absolute disaster

The project with Builder.ai was a disaster through and through.

They work in a waterfall method with Project Managers serving as gatekeepers, preventing you from having access to any developer to iterate faster. You didn't hear from the team for days and suddenly they requested last-minute information without any explanation and if you didn't send them within 1-2 days, they would delay project delivery for 1-2 weeks and would say it was the client's fault. Our project was delayed by more than 4 months due entirely to Builder's lack of professionalism and organization. The code they shipped was not tested at all and they took weeks to correct bugs.

The internal tools Builder.ai has do not work. Their AI agent constantly sends you random emails, it's extremely hard to find any information on the platform and everything seems to be built to increase bureaucracy and to protect Builder.ai from liability from their terrible results.

The Finance team is particularly chaotic. We were charged wrongly multiple times, spent weeks chasing invoices and had to scale up to the CFO level to get an invoice that matched the payments we did.

We eventually had to cancel the project, because of the multiple delays and we could not use any of the code developed. We asked Builder.ai to refund us for the features they hadn't started working on but they refused.

It was an absolute disaster and I would strongly advise everyone against working with Builder.ai.

8 de março de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Rafael—we’re sorry your experience didn’t match your expectations. We’re already working on some of the issues you’ve highlighted, for example, the miscommunications that led to many of the problems you’ve experienced. And we’re about to launch a platform update with improved AI and automation to make the whole spec’ing process even easier.

Your project is being completed this week, but we’d love to keep talking if there's anything more we can do to improve the situation. Thanks for the feedback.

Classificada 5 em 5 estrelas

A pleasure

a pleasure to work with the builder teams! They're responsive and attentive.

11 de fevereiro de 2024
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Resposta da Builder.ai

Great review- thank you, Axel.

Classificada 4 em 5 estrelas

Happy Builder.ai Experience

I had a very good experience with builder.ai. I really appreciated that they were able to clearly understand the app I wanted built along with the required reatures and functionalities. It was also good because as a "not very techie" businessman, I was still able to easily understand any explanations of what they were trying to do. Lastly, I'm pretty satisfied with the timeliness of delivery.

8 de fevereiro de 2024
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logótipo da Builder.ai

Resposta da Builder.ai

‘Not very techie’ are just our kind of people, Bobby! We want to help empower everyone regardless of tech skills- so we’re thrilled we were able to do just that.

Classificada 4 em 5 estrelas

Overall Great Experience!

They are great overall but their backend stack needs to upgrade from RoR to NodeJs/ReactJs.

5 de fevereiro de 2024
Opinião espontânea
logótipo da Builder.ai

Resposta da Builder.ai

Thank you for sharing your great experience with us.

Classificada 5 em 5 estrelas

Legal Marketplace App - Perfect!

I signed a deal with Builder.ai to get a legal marketplace app developed. They understood my requirements and have been very helpful in facilitating the development, even despite a lot of unexpected delays. The project manager, Mr. Vijay, is an excellent and professional expert in his field. He has been pushing the project while taking into consideration all of the factors that are pushing me, even pushing his team to provide all the help he can. Customer service is very good, and I hope that my partnership with Builder.ai continues, and is long and fruitful for both sides.

31 de janeiro de 2024
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logótipo da Builder.ai

Resposta da Builder.ai

Now that’s a great review! Vijay, will be thrilled to read your comments. We’re very pleased you’ve found our team supportive and helpful.

We wish you the best on your journey.

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