I thought this would be a wonderful idea and a fun experience for my granddaughter. I received 1st box. Items were ok. After that I was charged for 4 more months but never received it . I had t... Ver mais
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I signed up when I found out I was pregnant. I received one box with extremely low quality items that were covered in dust & looked like dollar store junk. I suffered a miscarriage & now it is nearly... Ver mais
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... Ver mais
A empresa respondeu
Massive WARNING: DO NOT TRUST, DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A SCAM. I bought a 6-month Bump Boxes subscription for my wife, expecting it to end after six months. Instead, they kept c... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Informações de contacto
7719 North Pioneer Lane, 61615, Peoria, Estados Unidos da América
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
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2 mil opiniões
Não respondeu a opiniões negativas
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PURE JUNK!!!
I purchased the 9 month subscription. Cheap products, sometimes you don't receive the box until the next month so you can go without one for that month. multiple times I got same products and the 9th month the final box was very disappointing Pure JUNK! you would think at $40 a month for 9 Months the products would have been generous I wouldn't recommend to anyone go with another company!
2 de janeiro de 2022
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Lacey! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Terrible experience with this site
Terrible experience with this site. They will steal your money, tell you your subscription is cancelled and then never respond and keep charging you, even after I had told them I experienced a mis carriage, they were rude and could care less.
28 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Brianna, thank you for taking the time write your honest review. On behalf of the customer experience team, we are incredibly sorry for your loss. We take pregnancy loss and complications very seriously, and our first priority is to make sure you're taken care of quickly and appropriately.
I am so sorry for the experience you've had with our team. If you still need help with your account, please don't hesitate to please send a ticket to info@bumpboxes.com and respond to the automatic response on your original ticket so we can get this assigned right away!
Take care,
Sarah at Bump Boxes
Ordered bump boxes as a gift
Ordered bump boxes as a gift. They are not packaged well and products were all over the place. The bath salts were open and all over everything. Each box was a mess and I ordered 4. There’s not much in each box. Disappointed I’m giving as a gift.
21 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Val S! Thanks so much for leaving your honest review! I am so bummed to hear how your products arrived, that definitely should not have happened! If you haven't already, please reach out to our #MomSquad at info@bumpboxes.com so we can help make this right for you!
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Thanks again for your review, and we hope to hear from you soon so we can help!
-Sarah at Bump Boxes
I would not recommend getting involved with this company
I thought this would be a nice gift for my daughter who was having her first child. She has had the baby. I have been trying to cancel my subscription and it has been the hardest thing ever to do. There is no customer service, the number you call only have a recorded message. I WANT TO CANCEL MY SUBSCRIPTION
16 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Zandra! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our #MomSquad at info@bumpboxes.com, and be sure to reply to any automatic response you may get, so that we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Terrible customer service, bad subscription, cheap products
Terrible customer service, misleading subscription service and cheap products. The boxes are not worth the price and they won't let you cancel.
Their website guarantees hassel-free cancellation, however that is a lie. They simply refuse to let you cancel and charge a fee which they hide in the TOS.
7 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, MT! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat us or email our customer experience team at info@bumpboxes.com.
-Sarah at Bump Boxes
The boxes were nice but I only signed…
The boxes were nice but I only signed up for 1 year. It’s been 16 months and I’m still trying to get them to stop sending the boxes. I called, Emailed several times and even changed my credit card number yet they are still billing me. I have now notified my credit credit company.
Do not get involved with this company!!
Lori Jacobs
5 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Lori! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please login and visit the billing section of your account to cancel your subscription moving forward. Our #MomSquad is here to help confirm that your cancellation went through and any other questions you have. You can reply to the original ticket you created so an agent can be assigned to help!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I would not recommend this…
I would not recommend this subscription. The prenatals in the box were crap and the other items were ok. Then when I went to cancel they charged me $25. That is ridiculous when you already have expenses for your baby.
2 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Danica! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat or email our customer experience team online or info@bumpboxes.com if you still need help with your account.
-Sarah at Bump Boxes
HORRIBLE service & company
I do not leave reviews...but this service was so awful that I absolutely have to. I accidentally purchased a subscription box during Black Friday for my best friend. I emailed them the DAY OF to request a cancellation as there's no way to do it yourself on their website. I did not hear anything. A couple of days later, I was charged again for the 2nd box. I called the number on their site & the automated message said to chat with a rep on their site.
After chatting with a rep, I was told I could not get a refund and had to pay an additional $25 to cancel the subscription. I explained that this was an accidental purchase and did not want any of the boxes and to please cancel - she did not care and said there was no way to get a refund. Completely horrible service, a business that does not understand/sympathize with the customer and a rip-off. I will be telling my friends about this and warning all moms. Do NOT order from them and save your money.
2 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Sara! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a bad experience with one of our agents. We are real moms and dads too, and we want to help!
Since most orders begin processing immediately, there is a short window in canceling or changing an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.
We may still be able to help you return the first box! If you're interested or would like more information, please reach out to our #MomSquad at info@bumpboxes.com
Thanks!
-Sarah at BumpBoxes
If I could give 0 stars I would
Don't ever get this subscription it is. CHeap shir its not even worth the money u spend and then it I told them repeatedly told them i wanted to cancel it n then they sent me another box anyway and told me they can't give me my money back and that I have to pay 25 dollars to cancel worst subscription ever!!!
2 de dezembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Felicia! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat or email our customer experience team online or at info@bumpboxes.com if you need help.
-Sarah at Bump Boxes
You don't get much for $40 Bucks! Save your money!!
I signed up for a 6 month subscription for my daughter in law. Her first box was fine, but nothing over the moon. The second box contained duplicates and I've not been able to reach anyone by phone or email or even chat. Super disappointed. I get your busy but your customer service is horrific and your products aren't worth $40 bucks per box.
30 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Lora King! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on chat.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
Resposta da Bump Boxes
Thanks for your honest review, Shelley! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
This is the worst subscription I’ve…
This is the worst subscription I’ve ever tried and one of the most expensive.
The items are easily found cheaper at Ross. Plus they send a lot of cheaply made items like water bottles with their Bumplife logo on it.
As if this isn’t bad enough, they charge you to cancel!! THIS IS A SCAM.
21 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Alanna! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Awful subscription service
Awful subscription service. Purchased this as a gift, but continued to be charged month after month even after requesting cancellation. Now having to dispute with my credit card company. Avoid at all costs.
18 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Andrew! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our customer experience team at info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
You are also able to login and cancel your plan after you've met your original commitment, but again, we'd be happy to help if you have any issues at all.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Great idea--can't execute.
Subscribed for a gift. The first 2 boxes arrived 2 days apart with virtually the same contents, then they skipped a month. Although the thought of the gift was appreciated by the expecting mother, the merchandise was tacky (almost as if it were selected for 16-year-olds). A great concept, but very poorly executed. As the mother-to-be has now miscarried, I am having a difficult time communicating with Bump Boxes to stop the subscription. Most disappointing experience.
5 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Cathleen, thanks so much for taking the time to write your honest review. I am so sorry to hear about mom's loss. We know how devastating that is, and we want to help make sure this is taken care of right away. If you haven't already done so, please email us at info@bumpboxes.com so we can help.
You'll be in our thoughts!
SCAM ALERT! DO NOT USE
I like to be honest and run honest business. THIS PLACE DOES NOT DO THAT!!!! Products are not worth the money paid, they require you to cancel your subscription even if you only select a 6 month plan. Then they continue to charge you the fees without any notice.
5 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Benjamin! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
You are able to login and cancel your subscription.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I rarely write negative reviews
I rarely write negative reviews, but I feel it is my OBLIGATION to warn others to not subscribe to this service. I gave a six-month gift subscription to my daughter when I learned she was pregnant. The box contents were fine . . . The main reason for my review is the dishonesty of the company. 1) I signed up for a six-month subscription. To me, this means that I am charged for six months and then the service ends and the charges end as well. This was not the case. I continued to be charged. 2) I cancelled my subscription FOUR TIMES through their on-line cancellation portal. Remember - I should not have needed to cancel a subscription that was only supposed to be for six months. 3) I finally called bump boxes customer service, waited on hold for 45 minutes and then received very rude responses from Sarah. My subscription was cancelled (lets hope I am not charged again), but when I requested a refund for only one month - I received the standard "can't do that" response. This company does not take any accountability for their poor business practices. As a customer, it feels very unfair without recourse. As such - I am writing this review to hopefully save someone else from my horrible experience.
3 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Michelle! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Cat at Bump Boxes
DO NOT PURCHASE!!!!!!
TOTAL RIP OFF. Very few items in each box and impossible to cancel. Customer service is HORRIBLE and refuses to give you any money back (even after charging me for several months WITHOUT sending any boxes!!). DO NOT PURCHASE STAY AWAY!!!!!
3 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Olivia! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Our team would love to look into your account to make sure that we have the correct address, that you haven't been missing any items, and see what your options are to cancel depending on your term commitment.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
So not worth it and each month the…
So not worth it and each month the boxes have fewer items.
2 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Thanks for your honest review, Sandy! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
You should receive at least 5 items per subscription box, so if something is missing, we'd love to make that right for you!
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
When you sign up they say hat you can…
When you sign up they say hat you can “cancel anytime”. Well this is not true. They will make you pay a $25.00 fee. I tried to cancel once and they charged me the next month’s $43 box. I called again and explained the situation, the customer service rep said she cannot refund the $43 as it’s already been processed and I will still be charged $25. When I got upset the customer service rep HUNG UP ON ME. I’ve never ever done business with a business who conducts themselves in this manner.
2 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Melissa! Thanks so much for taking the time to write your honest review. I'm so bummed to hear that you had a poor experience with one of our agents.
Once your monthly payment has been processed, we are unable to cancel or modify that order. We can definitely help you set up a future date to pay the cancellation fee that works best for your family if you've not already done this.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I gave a 9 month GIFT
I gave a 9 month GIFT. I did not expect it to renew. I have tried to cancel for MONTHS!! And they tell me there is a cancellation fee!
1 de novembro de 2021
Opinião espontânea
Resposta da Bump Boxes
Hi Bonnie! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
If you are attempting to cancel your subscription prior to the end of your commitment, fees may apply, please contact our team so we can offer you the best solution. There is no cancellation fee if you've met your term commitment!
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
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