Bunty Pet Products Limited Opiniões 

3336
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We brought the monarch bed in green for our boy, after he’d ripped his 2 previous beds from high street shops. And he loves it! It’s very comfortable but sturdy and well made too for the extra rough a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(3336)

203 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Measurement guidelines didn’t match the…

Measurement guidelines didn’t match the product. Tried numerous times to contact company via email to try return item with no luck. Very disappointing.

2 de novembro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello Jennifer,

We are sorry to hear this and do provide spectific measurements against all products.

We can see that you had emailed requesting to return your order on 04/11/2025. A response with all the information you require for your return was sent to you on 05/11/2025. Please do check your spam/junk folder in case our response was not diverted to you main inbox.

We have also reached out again today to assist.

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

Bunty Pet Products ..harnesses

Recommend Bunty Pet Products
Customer Service very helpful and Products good quality and well packed.
Highly recommend
Thankyou

3 de novembro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thanks so much for your lovely feedback!

Bunty Pet Products

Classificada 5 em 5 estrelas

Lovely products and fantastic customer service

Lovely products - bought three harnesses over the past and they are really good quality. Delivery is so prompt.

3 de novembro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We are pleased to hear that your order arrive swiftly!

Thank you for taking the time to leave us a review!

Bunty Pet Products

Classificada 5 em 5 estrelas

Received a lovely dog harness well made…

Received a lovely dog harness well made and a perfume fit will definitely use again.

Quick delivery.

29 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We appreciate you taking the time to review us!

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

Lovely harness for a good price

Lovely harness. Really good price and very fast delivery.

24 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thank you so much for taking the time to leave a great review!

Bunty Pet Products

Classificada 5 em 5 estrelas

Amazing turnaround on delivery & excellent bed.

Amazing turnaround on delivery. And the bed is brilliant. Lovely and deep. My dogs disappear into the beds and are hard to prize them out once snuggled in. I want one for myself.

21 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thanks so much for your review!

We love to see this.

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

The dogs love the bed

Great dog bed. Dogs love curling down in it. Only disappointment was poor delivery service as it arrived a day late.

20 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thanks so much for taking the time to leave us a review.

I cn see that your order was placed and dispatched on 20th October and delivery commenced 22nd October. We will ensure any delivery delay is logged for investigation with the courier.

Many thanks,
Bunty Pet Products

Classificada 1 em 5 estrelas

Sent Large bed instead of ordered…

Sent Large bed instead of ordered XLarge. Bed was tagged as XL but tape measure said otherwise. Had to pay to return. Ordered another style XXL. Arrived in torn plastic bag with hole in stitching. Quick delivery and reply to email but what a faff and waste of time. Waiting to hear back about faulty second bed.

19 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We are sorry to see that there was an issue with your order.

I can see that we are currently investigating this and have reached out via email to assist with this and provide a swift resolution. We await your response.

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

Process seemless from beginning to end

Process seemless from beginning to end. Delivered quickly. I overestimated the size I needed. It could accommodate 10 Lhasa Apso 's never mind 2 but they enjoy it and can have their own space. Successful all round.

16 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,


We are pleased to hear that your fur babies are loving their new Bunty bed!

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

Wonderful choice of well made goods in…

Wonderful choice of well made goods in delightful colours at reasonable prices. Fast delivery and everything well packed. Great communication. Delighted!

13 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thanks so much for your lovely feedback!

Bunty Pet Products

Classificada 5 em 5 estrelas

it came on time

it came on time
was not damaged

15 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello! Thank you for taking the time to leave a review! Bunty Pet Products

Classificada 1 em 5 estrelas

Received the wrong dog bed

Received the wrong dog bed, so had the inconvenience of repacking and taking to post office.
Came from Afropoco a sister company apparently perhaps if it was sent from Bunty it would have been correct.
Waiting for replacement

12 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We are sorry to see that there was an issue with your order.

Your orders have been dispatched by us here at Bunty directly from our distrubution warehouse.

We can see that we have swiftly ensured that the correct bed was dispatched to you and this is currently in transit for delivery for your pup.

We will continue to provide any assistance to help resolve.

Thank you,
Bunty Pet Products

Classificada 5 em 5 estrelas

Great products

Great products, delivery is so quick & always prompt responses to queries
Thankyou

6 de outubro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We appreciate you taking the time to leave a review!

Thank you
Bunty Pet Products

Classificada 5 em 5 estrelas

Brilliant beds

Great buy and excellent service. Tom has used Bunty beds for many years and loves them.

29 de setembro de 2025
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

We love to hear this and thank you for taking time to leave a review!

Bunty Pet Products

Classificada 1 em 5 estrelas

Poor product in my opinion

Ok so after owning our Polar Dog Bed for just a few months it’s basically got no structure left to it and our dogs are unable to snuggle into it.
I have gotten in touch with the company to let them know our experience as I wanted to give them the opportunity to rectify what we considered to be a poor product which didn’t stand up to the product description.
Unfortunately the company only seemed interested in telling me twice in consecutive emails that the dog bed clearly was used from the image we sent over and therefore they couldn’t offer any resolution, they also pointed out that the bed cushion was key to the structure of the bed and I pointed out that it is when it’s empty but does not hold up when the bed is being used.
I think my 1st email complaining and trying to point out that our dogs barely used the bed and chose to lie next to it rather than in it got lost in translation and they took it as I was saying the bed was unused which they disagreed with.
The company did offer a partial refund but as I explained I wasn’t looking for a refund I wanted a resolution be it advice on a more robust product or a replacement neither was offered.

All in all really nice looking beds but they do not live up to the images or the social media hype this is 2 months of ownership not 12 months plus………

Updated 09.25 10th October 2025

I have now dropped from 2 stars to 1 star as I gave an honest review containing the main points of our interaction but you have responded with some dishonest claims….honesty is the best policy always!

8 de outubro de 2025
Opinião espontânea
logótipo da Bunty Pet Products Limited

Resposta da Bunty Pet Products Limited

Hello,

Thank you for your review.

We are sorry to hear that you were unhappy with your order.

Upon reviewing our communication, I can see that you had contacted us to report that you were dissatisfied with the structure of the bed as this was completely unused. You also noted that your pup loves to dig, so may benefit from a more structured bed. Our customer service team were more than happy to help with this and reviewed the images you had provided and advised that the cushion was incorrectly inserted in to the bed which will have an affect on the structure of the bed and how this stands. We advised that we were unable to accept the return of the bed as upon review of the images there was evidence that the bed had been used as there was visible damage. However, as we did not wish to leave you unhappy we offered to provide a partial refund against your current order and provide any advise on other beds that may be more suited to you and your pup.

Unfortunately, we did not hear a response, to our last email. Our team are available to assist with anything required.

thank you
Bunty Pet Products

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