Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... Ver mais
A empresa respondeu
I am covered by Bupa medical insurance, who were contracted by my employer. Sadly, over the last 3 months, I've been sick, and I've had access to the best facility in Nairobi that accepted the cover.... Ver mais
A empresa respondeu
My experience with Bupa is amazing. I never wait for any approval of mine and my family for any lab test or any medical assistance required. All are managing very professionally. in case of any emerge... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether you’re at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
Informações de contacto
Trafalgar Place, BN1, Brighton, Reino Unido
- bupaglobal.com
4,1
Bom
408 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Experience Team's effective support
The prompt and effective support provided by the Customer Experience Team in adding a new bank account to my profile is highly appreciated.
29 de dezembro de 2025
Resposta da Bupa Global
Dear Mr. Thai,
We're happy to hear that our Customer Experience Team provided prompt and effective support. We appreciate your positive feedback!
Kind Regards,
Hassan
Listening ear.
Listening ear.
Attention to details.
Giving options and explaining pros and cons
16 de dezembro de 2025
Resposta da Bupa Global
Dear Mr. Agboola,
Many thanks for taking the time to provide us with your feedback. You lovely comments are highly appreciated.
Kind Regards,
Donia
Zero Communication
Zero Communication, Endless Delays If you don’t chase them daily, nothing happens. I’ve been waiting for months with zero proactive communication—no emails, no calls, no notifications. Even after being told my payment was “on the way,” nothing happened unless I followed up myself. The process is buried in red tape and constant nitpicking over minor details, clearly used to delay payment. Be prepared to chase relentlessly, or expect to wait indefinitely.
17 de outubro de 2025
Opinião espontânea
Resposta da Bupa Global
Dear Mr Anas,
Thank you for providing us with your details and please rest assured that I have referred your review to our Complaints Team.
Kind Regards,
Donia
It went all smooth and fast
It went all smooth and fast.
I had a yearly check up, and all related services were smooth.
19 de novembro de 2025
Resposta da Bupa Global
Dear Mr. Entz,
We're happy to hear that your yearly check-up and related services went smoothly and quickly. We appreciate you taking the time to share your positive experience.
Kind Regards,
Hassan
I received a very useless threat email…
I received a very useless threat email from a BUPA staff today and i laughed. Threatening to take action against me. The same staff who told me something over the phone and wrote something completely different in his email. This is the second time this year this same staff is doing this. For me BUPA Global lack Integrity and coincidentally i read about BUPA's experience in Australia and i am not shocked because that has clearly being my experience with BUPA this year. A very useless insurance company.
7 de novembro de 2025
Opinião espontânea
Resposta da Bupa Global
Dear Mr. Eyeregba,
Thank you for your feedback. I can locate that your case was handled by our complaints team and they have replied to you on the 10th of November.
If you still have any issues, please reply back to their email so they can assist accordingly.
Kind Regards,
Hassan
good experience
6 de novembro de 2025
Resposta da Bupa Global
Dear Mr. Mahmoud,
Many thanks for your feedback; it is highly appreciated.
Kind Regards,
Donia
The determination to reach out and…
The determination to reach out and explain the corrective actions taken to contain the situation is satisfying
21 de outubro de 2025
Resposta da Bupa Global
Dear Mr. Nagy,
We're happy to hear that you found our communication about the corrective actions satisfactory. We appreciate your positive feedback and are grateful for your review.
Kind Regards,
Donia
Very good experience with your amazing…
Very good experience with your amazing staff
Thanx
21 de outubro de 2025
Resposta da Bupa Global
Dear Mr. Hadi,
We're happy to hear that you had a very good experience with our staff. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Hassan
Bupa is unique medical insurance…
Bupa is unique medical insurance provider in egypt I tried most of medical insurance companies in egypt but no one give you that exception services like Bupa, seamless service, and a strong commitment to continuous improvement. With a focus on digital innovation and customer satisfaction.
19 de outubro de 2025
Resposta da Bupa Global
Dear Mr. Anas,
We're happy to hear that you've had such a positive experience with our services. It's great to know that our commitment has met your expectations.
Thank you for your valuable feedback.
Many Thanks,
Donia
بعض الاشخاص ف الشركه عندي يفضلو زياده اللغه العربيه ف الويب سايت او الابلكيشن
برجاء توضيح اكثر عن مقدمي الخدمه ف المحافظات وزياده اللغه العربيه ف الابلكيشن
15 de outubro de 2025
Resposta da Bupa Global
Dear Mr. Osama,
Thank you for your feedback. We have already contacted you regarding the mentioned comments.
Best Regards,
Hassan
It wad great to receive today’s call to…
It wad great to receive today’s call to acknowledge the mistakes done while processing my claim and to assure me that the issue is resolved
5 de outubro de 2025
Resposta da Bupa Global
Dear Ms Mennatallah,
Thank you very much for taking the time to provide us with your feedback following the call I had with you.
I'm very glad I've been in your assistance.
Kind Regards,
Donia
I totally appreciate your concern and…
I totally appreciate your concern and care to handle the issue.
25 de setembro de 2025
Resposta da Bupa Global
Dear Mr. Ahmed,
I very much appreciate you acknowledging the dedication to resolving your issue with attentiveness and support.
Thank you for your feedback.
Many Thanks,
Donia
Resposta da Bupa Global
Dear Sir,
It was lovely speaking to you!
Thank you for your positive feedback; we appreciate it greatly.
Many Thanks,
Donia
The Representative got all my feedback…
The Representative got all my feedback and promised to rectify them.
9 de setembro de 2025
Resposta da Bupa Global
Dear Mrs. Yusuf,
Thank you for sharing your feedback. Your input is incredibly valuable, and we’re always here to ensure your experience keeps improving.
Kind Regards,
Hassan
Good customer service
The customer service team are good and attentive to requests. They demonstrate willingness to assist at all times. They are swift in delivering pre-authorizations after approval. I am very pleased with the reception anytime I speak to them
26 de agosto de 2025
Resposta da Bupa Global
Hello Frank,
This is truly appreciated and highly reassuring that you find our team attentive and caring. I would like to deeply thank you so much for sharing such a wonderful feedback.
Kind regards,
Maria
Bupa Global is an excellent company
Bupa Global is an excellent company, very supportive and cooperative.
26 de agosto de 2025
Resposta da Bupa Global
Hello Haytham,
I am truly happy to hear that you have been supported by us. Thank you for sharing such an amazing feedback!
Kind regards,
Maria
Dina from customer service has been…
Dina from customer service has been very supportive in helping us through our case.
17 de agosto de 2025
Resposta da Bupa Global
Dear Mr. Mostafa,
It has been lovely speaking with you; and I am very happy that I have been in your assistance.
Many Thanks,
Donia
Quick response
19 de agosto de 2025
Resposta da Bupa Global
Dear Ms Hao Qi,
Thank you so much for your feedback.
Kind Regards,
Donia
i have been satisfying with the call
19 de agosto de 2025
Resposta da Bupa Global
Hello Hani,
It was such a pleasure speaking to you yesterday. Highly appreciate you sharing your positive experience with us.
Kind Regards,
Maria
Great clear communication after my…
Great clear communication after my survey response. Awaiting further communicatio
18 de agosto de 2025
Resposta da Bupa Global
Dear Ms Barlow,
Thank you so much for your feedback; it is highly appreciated!
I remain attentive and shall be updating your side soon.
Many Thanks,
Donia
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