Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... Ver mais
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Leia as opiniões dos outros
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... Ver mais
A empresa respondeu
I am covered by Bupa medical insurance, who were contracted by my employer. Sadly, over the last 3 months, I've been sick, and I've had access to the best facility in Nairobi that accepted the cover.... Ver mais
A empresa respondeu
My experience with Bupa is amazing. I never wait for any approval of mine and my family for any lab test or any medical assistance required. All are managing very professionally. in case of any emerge... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether you’re at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
Informações de contacto
Trafalgar Place, BN1, Brighton, Reino Unido
- bupaglobal.com
4,1
Bom
408 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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thank you for your follow up and fast…
thank you for your follow up and fast actions
the team is very professional .
9 de fevereiro de 2025
Resposta da Bupa Global
Dear Mr. Mohsen,
It was lovely speaking to you, and I am very glad that I was able to assist in resolving your concern.
Your feedback is greatly appreciated.
Many Thanks,
Donia
Response to critical survey was…
Response to critical survey was impressive. Within several days, the claim was settled. Thanks.
5 de fevereiro de 2025
Resposta da Bupa Global
Dear Mr. Woodford,
We highly appreciate the time taken to provide us with your feedback.
I am very happy that I have been in your assistance and aided in resolving the issue you had with the claim.
Many Thanks,
Donia
They really care about the quality of their services and your experience matters to the team
Have been enjoying BUPA Global services. No company is 100% perfect, but trust me, as an insurance company, they go beyond and above to make sure you get the agreed services delivered at the best hospitals of your choice.
Kudos BUPA. Wish more companies will entrust their employees to your good services.
Thanks for everything you do for us.
9 de fevereiro de 2025
Resposta da Bupa Global
Dear Mrs. Mandjoli-Yaya,
Thank you for your feedback and your understanding. We aim to provide the best customer experience and our goal is to make you and our members as satisfied as possible.
Kind regards,
Hassan
I am very happy and satisficed in…
I am very happy and satisficed in general the organization and the patients handling of GMS clinics in Moscow Russia additional the respectfully responses of the insurance company Bupa Global.
6 de fevereiro de 2025
Resposta da Bupa Global
Dear Mr. Miseker,
Thank you for your feedback. I’m glad that you are satisfied with the service. Please continue providing your feedback to help us improve our processes and enhance our members’ experience.
Kind Regards,
Hassan
The insurance that doesn’t pay you back
Our family had BUPA coverage for years but since we moved to Cyprus it became the worst experience. Majority of claims are underpaid due to “being out of customary charges” even though the prices here are similar at any medical center and much cheaper than in other countries we lived. We pay the same premium but getting underpaid all the time. They can’t provide any clear explanation what are these customary charges, they just got an external partner (that is not disclosed) that does the claims for them and BUPA hides behind its decisions. Not recommended at all!
17 de janeiro de 2025
Opinião espontânea
Resposta da Bupa Global
Hello Kate,
I am sincerely apologising for having to go through such an unpleasant experience when you needed us the most.
I'd like to assure you that I have escalated your concerns to our Specialised Complaints Team for further review and you shall get a direct contact from their side as soon as possible.
Kind Regards,
Maria
Best Customer Experience
Your Customer Care Support who contacted me was very helpful, Knowledgeable and patient. She explained to me my options to access care, Even Blua and assured of all my doubts.
5 de fevereiro de 2025
Resposta da Bupa Global
Hello Priscatice,
It was truly my pleasure speaking with you and I am pleased to see I have been able to clear out your concerns and help you throughout the process. Would like to heartfully thank you for your feedback and time taken to provide it.
Kind Regards,
Maria
These guys care about customer…
These guys care about customer experience and could not be more helpful and took feedback on board. Also, great health care!
5 de fevereiro de 2025
Resposta da Bupa Global
Dear Mr. Wardleworth,
Thank you for your feedback and for taking the time to discuss your comments with me.
Your feedback is very valuable to us for improving our processes and enhancing our members’ experience.
Many Thanks,
Donia
Good clarification
I had a couple of questions and issues to clarify. I was satisfied with the answers and clarification made
3 de fevereiro de 2025
Resposta da Bupa Global
Dear Mrs. Osakwe,
Thank you for your feedback. We are glad that we could meet your expectations and assist you in understanding how to best use your policy.
Kind Regards,
Hassan
A constructive dialogue is key
It think it important for both client-patient and health insurer to meet the challenge of a dialogue. So far, BUPA has risen to this challenge and appears to account for the issues discussed between us. Better still, I have seen the improvement showing that BUPA is listening. This builds trust -- which is important for my health and their economic one.
26 de janeiro de 2025
Resposta da Bupa Global
Dear Mr. Hooker,
Thank you for your feedback. It's important for us to listen to our customers and improve our internal processes and systems to provide a better customer experience.
Kind Regards,
Hassan
I had a issue with getting approval…
I had a issue with getting approval about my treatment and complained about it. Bupa customer experience advisor, Maria Mina took prompt action to address my issue and get fast approval.
26 de janeiro de 2025
Resposta da Bupa Global
Hello Mr Mirhasanov,
I am extremely delighted to have been able to get everything in place for you. Genuinely appreciate your feedback provided!
Kind Regards,
Maria
Recovery call from your representative…
Recovery call from your representative Hasan that he will convey the message to policy team
22 de janeiro de 2025
Resposta da Bupa Global
Dear Mr. Barqawi,
Thank you for your feedback and for giving me the chance to discuss your comments.
Rest assured that your feedback is valuable to us for improving our processes and enhancing our members’ experience.
Kind Regards,
Hassan
Resposta da Bupa Global
Dear Mr. Rasidescu
Thank you for your feedback and I'm glad that your problem was resolved.
Kind Regards,
Hassan Tarek
CHOOSE A DIFFERENT PROVIDER
The worst service you can imagine and i'm specifically referring to Bupa Hong Kong , they should settle a claim within 2 working days but they don't , they keep them on hold for weeks and at the end they decline with no feedbacks .
If you reach out to their very poor customer care service, they answer after 3 days and 5 reminders with a very poor comment as " your illness MIGHT BE pre-existing " and close the conversation.
Definetly not reccomended.
20 de janeiro de 2025
Opinião espontânea
Resposta da Bupa Global
Dear Alessandro,
I am very sorry to see your above disappointment.
Rest assured that I have escalated your feedback to the relevant team in Bupa Hong Kong as confirmed in my earlier email sent to you.
Kind regards,
Donia
Paid in for over 20 years
Paid in for over 20 years , premium then double from age 60 to 65 , and the introduction of now claims discount con , be warned when you get over 60 they do their best to price you out
16 de janeiro de 2025
Opinião espontânea
Resposta da Bupa Global
Hi Keith,
We have been trying to get your membership details in order to assist you with your feedback. However, we didn't receive any information.
Accordingly, please provide us with your policy membership number so we can investigate and assist you.
Kind Regards,
Hassan
Helpful and quick to reply staff
Helpful and quick to reply staff
Always trying their best to assist and support
13 de janeiro de 2025
Resposta da Bupa Global
Hello Mr Tsiatsis,
It was my utmost pleasure discussing your concerns and having been able to make your journey easier. Immensely appreciate your feedback provided!
Kind Regards,
Maria
Donia is great
Donia made every effort to help me understand the process. She was very generous with her time and information!
14 de janeiro de 2025
Resposta da Bupa Global
Dear Madam,
It was lovely speaking to you, and I am very glad that I was able to assist you!
I hope that you have a smooth expereince with us and rest assured that we are always here to help.
Many Thanks,
Donia
Caller didn’t know my situation but…
Caller didn’t know my situation but rang me back with full information and explanation
8 de janeiro de 2025
Resposta da Bupa Global
Dear Mrs. Michelle,
It was a pleasure talking to you and I am very glad that I was able to clarify the situtation to your side.
Thank you so much for your review, it is much appreciated.
Kind Regards,
Donia
Resposta da Bupa Global
Dear Mr. Said,
Your feedback is highly appreciated, so thank you for taking the time to provide us with it.
We are so glad to see that you are happy with us, and hope that this always remains your experience with us.
Many Thanks,
Donia
Great and responsive to the survey
Great and responsive to the survey. Originally I didn't expected any feedback from the survey. It surprised me when my voice was heard.
31 de dezembro de 2024
Resposta da Bupa Global
Dear Mrs. Tzeng,
Thank you for your fantastic feedback! We’re so pleased to hear that you’re satisfied with our service.
Your happiness is our greatest reward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Hassan
the company is doing well
the company is doing well, they follow case by case with their customers and solve the issues quickly
2 de janeiro de 2025
Resposta da Bupa Global
Dear Mr. Tayoun,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy and satisfied with our service.
Kind Regards,
Hassan
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