Urgent response straight away! Explained the problem with my flat roof...took a Video to show me! Very friendly and efficient Service, highly recommend this Company and would definitely use the... Ver mais
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Leia as opiniões dos outros
Moje wrażenia były na samym początku sceptyczne .. ponieważ mimo braku produkty , pieniądze z mojego konto zostały pobrane i dopiero następnie zostałem poinformowany o wszystkich niewygodach , które z... Ver mais
I ordered a Ubbink roof vent which was not in stock at BRM so Ubbink sent it directly to me. The item was not per the description - which necessitates multiple calls and emails. Turns out Ubbink don't... Ver mais
We ordered our chimney pots online through the website. It was a fast process and very straight forward. Unfortunately our chosen pots weren’t available and we were emailed to let us know this. Howev... Ver mais
Informações sobre a empresa
Escrito pela empresa
With 37 branches across the UK, a dedicated team of 450 staff, and an extensive range of over 18,000 product lines, Burton Roofing Merchants proudly stands as “The Roofing People.” Since our family beginnings in 1982, we’ve grown significantly, evolving into one of the UK’s leading roofing merchants while staying true to our core belief: relationships with customers and supplier partners are the bedrock of our business. At Burton, we’re committed to supporting roofing contractors, builders, and homeowners with every project, big or small. Our friendly, expert team provides unparalleled support, offering competitive prices, reliable supply, and access to compliant, high-quality products. Follow us to stay updated on our latest products, industry insights, and community initiatives. Let’s connect to explore how Burton Roofing Merchants can support your next roofing project with expertise, innovation, and reliability. We are Burton. The Roofing People. Key Services: Roofing Supplies | Product Sourcing | Customer Support | Industry Insights | Community Engagement #RoofingSolutions #TheRoofingPeople #QualityRoofing #CommunitySupport #InnovationInRoofing
Informações de contacto
Block A, Clifton Park Avenue, York. , YO30 5PB, York, Reino Unido
- 0800 124 4431
- enquiries@burtonroofing.co.uk
- burtonroofing.co.uk
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Website good, Leeds branch hopeless
Online website orders are simple and easy with good delivery, branch however in Leeds are not so good. Everything is more expensive in Leeds branch than on the website, they never call you back and you are forced to pay delivery by ordering online because the branch are so unhelpful you end up feeling awkward ringing back up so many times, shame really
Velux window
Had the window delivered to a friends for fitting, was disappointed to hear she was asked to help carry it but couldn't due to a medical issue, the delivery man wasn't happy about it. Luckily a passer by helped.
Fast and efficient service.
Fast and efficient service.
Kept updated from ordering to delivery. I would highly recommend.
Have used them a number of times and…
Have used them a number of times and have always been reliable and competitive in price.
Took my order and payment for it then…
Took my order and payment for it then after 3 days emailed to say it wasn’t able to be delivered as flammable. This was on the day it was supposed to be delivered. And a week later still waiting on a refund. Terrible service and communication.
Although took some time to get the…
Although took some time to get the goods (due to current times ) communication was good and honest , I’ve received good thanks
Speedy and faultless service
Cheapest price and good delivery…
Cheapest price and good delivery communication. Actually shipped direct from velux.
Good service
Excellent prompt service
Very prompt & quick response.
Quick and excellent service
Good products service and delivery
Good products service and delivery. Communication on delivery date could have been better but received an immediate response when I asked for confirmation. Good website.
Very bad experience i suggest if ur in…
Very bad experience i suggest if ur in a hurry with a project never order to them.There website never tell true it saying at first 2-3 working days delivery but after purchase I recieved email saying 5-7 days and I waited to them in disappointment.They have tracking service which disgusted me more as everytime I track my order it says production
Well if i know that the product is not in stock yet I wont buy it.Today is the estimate delivery after 7days of waiting but I tracked my order again still production.So my pergola is rain and shine waiting for the roof.I am very disgusted by thier service.I will never buy to this website again.

Resposta da Burton Roofing Merchants Ltd
We ordered our chimney pots online…
We ordered our chimney pots online through the website. It was a fast process and very straight forward.
Unfortunately our chosen pots weren’t available and we were emailed to let us know this. However Burton roofing went out of their way to contact the manufacturer directly and not only sourced them directly for us, they also checked the distance from the manufacturer to our home postcode and let us know that they were only a few miles away. This gave us the option to collect ourselves and thus saving a larger delivery cost. Keeping us informed throughout. Very professional service. First class.
I ordered some slate trims online
I ordered some slate trims online, over £600 worth, and followed up with a phone call to which I had an email to confirm 2-3 days.
My roofer was booked and everything was good until the trims didn’t turn up. I called several times before finally managing to speak to someone who informed me that the courier had lost my parcel and they would resend them so I demanded an overnight delivery guaranteed before 9am.
These too didnt turn up so after several phone calls again I finally spoke to someone who again informed me the courier(TNT) had lost them a second time, incredibly hard to believe.
I ended up driving for over two hours round trip to collect them from their nearest depot.
Totally disappointed and I will be seeking compensation
Good price and good free delivery…
Good price and good free delivery everything came as ordered
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