Burton Roofing Merchants Ltd Opiniões 

1033
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Urgent response straight away! Explained the problem with my flat roof...took a Video to show me! Very friendly and efficient Service, highly recommend this Company and would definitely use the... Ver mais

Classificada 5 em 5 estrelas

Moje wrażenia były na samym początku sceptyczne .. ponieważ mimo braku produkty , pieniądze z mojego konto zostały pobrane i dopiero następnie zostałem poinformowany o wszystkich niewygodach , które z... Ver mais

Classificada 5 em 5 estrelas

I ordered a Ubbink roof vent which was not in stock at BRM so Ubbink sent it directly to me. The item was not per the description - which necessitates multiple calls and emails. Turns out Ubbink don't... Ver mais

Classificada 5 em 5 estrelas

We ordered our chimney pots online through the website. It was a fast process and very straight forward. Unfortunately our chosen pots weren’t available and we were emailed to let us know this. Howev... Ver mais

Informações sobre a empresa

  1. Loja de materiais para telhados
  2. também em
  3. Fornecedor de materiais de construção

Escrito pela empresa

With 37 branches across the UK, a dedicated team of 450 staff, and an extensive range of over 18,000 product lines, Burton Roofing Merchants proudly stands as “The Roofing People.” Since our family beginnings in 1982, we’ve grown significantly, evolving into one of the UK’s leading roofing merchants while staying true to our core belief: relationships with customers and supplier partners are the bedrock of our business. At Burton, we’re committed to supporting roofing contractors, builders, and homeowners with every project, big or small. Our friendly, expert team provides unparalleled support, offering competitive prices, reliable supply, and access to compliant, high-quality products. Follow us to stay updated on our latest products, industry insights, and community initiatives. Let’s connect to explore how Burton Roofing Merchants can support your next roofing project with expertise, innovation, and reliability. We are Burton. The Roofing People. Key Services: Roofing Supplies | Product Sourcing | Customer Support | Industry Insights | Community Engagement #RoofingSolutions #TheRoofingPeople #QualityRoofing #CommunitySupport #InnovationInRoofing


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1033)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Website good, Leeds branch hopeless

Online website orders are simple and easy with good delivery, branch however in Leeds are not so good. Everything is more expensive in Leeds branch than on the website, they never call you back and you are forced to pay delivery by ordering online because the branch are so unhelpful you end up feeling awkward ringing back up so many times, shame really

31 de agosto de 2021
Classificada 3 em 5 estrelas

Velux window

Had the window delivered to a friends for fitting, was disappointed to hear she was asked to help carry it but couldn't due to a medical issue, the delivery man wasn't happy about it. Luckily a passer by helped.

24 de agosto de 2021
Classificada 1 em 5 estrelas

Very bad experience i suggest if ur in…

Very bad experience i suggest if ur in a hurry with a project never order to them.There website never tell true it saying at first 2-3 working days delivery but after purchase I recieved email saying 5-7 days and I waited to them in disappointment.They have tracking service which disgusted me more as everytime I track my order it says production
Well if i know that the product is not in stock yet I wont buy it.Today is the estimate delivery after 7days of waiting but I tracked my order again still production.So my pergola is rain and shine waiting for the roof.I am very disgusted by thier service.I will never buy to this website again.

16 de julho de 2021
logótipo da Burton Roofing Merchants Ltd

Resposta da Burton Roofing Merchants Ltd

Thank you for your Feed back Anita,
Im sorry to hear that our service hasnt been up to starch, i will speak to all in involved to make improvements.

We try and give our best 'estimated' lead times on our website but due to the ever increasing raw material shortages, demand out stripping supply. We are trying to keep customers updated best the can with the information we are provided from the suppliers.

Sadly we cant comment on Clear Ambers tracking system which we have no control on im afraid. I will pass your comment onto them for them to review.

We will endeavor to chase Clear amber up and try and resolve your delivery.

Kind Regards
James Robb
Website Manager

Classificada 5 em 5 estrelas

We ordered our chimney pots online…

We ordered our chimney pots online through the website. It was a fast process and very straight forward.
Unfortunately our chosen pots weren’t available and we were emailed to let us know this. However Burton roofing went out of their way to contact the manufacturer directly and not only sourced them directly for us, they also checked the distance from the manufacturer to our home postcode and let us know that they were only a few miles away. This gave us the option to collect ourselves and thus saving a larger delivery cost. Keeping us informed throughout. Very professional service. First class.

12 de julho de 2021
Classificada 2 em 5 estrelas

I ordered some slate trims online

I ordered some slate trims online, over £600 worth, and followed up with a phone call to which I had an email to confirm 2-3 days.
My roofer was booked and everything was good until the trims didn’t turn up. I called several times before finally managing to speak to someone who informed me that the courier had lost my parcel and they would resend them so I demanded an overnight delivery guaranteed before 9am.
These too didnt turn up so after several phone calls again I finally spoke to someone who again informed me the courier(TNT) had lost them a second time, incredibly hard to believe.
I ended up driving for over two hours round trip to collect them from their nearest depot.
Totally disappointed and I will be seeking compensation

11 de julho de 2021

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