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My experience of garmin customer support. I was made to provide a whole load of evidence and logs for them to accept the problem. It was obvious at no stage that support had actually read the problem or checked what they had already requested.
You are then brushed off, knowing that garmin had made changes creating the problem.
Yet again garmin have demonstrated a complete lack of effort to resolve a problem.
I obviously need to start migrating my 5 garmin devices to an alternative brand.

I bought it the Garmin Explore 2, and I find it very difficult to navigate and the small screen makes it difficult to view the map, and it is also very slow to search for addresses or connect to satellites. This device is made of plastic and possibly fragile. I had some challenges to connect the device to a PC and also to my mobile phone there is some glitches in their software.

I bought the Garmin Venu 3s in December 2024, and I am 100% statisfied. It is a beautiful watch, all the data tracking work well and recording activities had never been so easy and accurate. I highly recommend! Can no longer live without, it has been a game changer it my running training.

Golf S12 watch used a dozen times. Refused to pair with new phone. A month of Support but no solutions. Garmin refused to replace faulty watch. Last time I buy Garmin

Absolutely awful experience from beginning to end. The Garmin GPS device is not in the least bit intuitive. Takes ages to learn the functions, ages to plot routes and once you've gone through the lengthy planning process the device is annoyingly unreliable. Bought dedicated maps for the whole UK at great expense. These are slow and unwieldy and not as good as OS maps. Just used the device as a source for the maps, but suddenly it stops working so we don't even have access to the maps anymore. Garmin customer service is anything but customer-focused. While they recognised that there was a problem with the device, their solution was to sell me another one for a discounted price. My recommendation is to buy a map and compass and learn how to use them (easier to use than a Garmin and infinitely more reliable).

Absolute shit!

Never buy their smart scales. I had them and used them for some 8 times. After switching it on it shows in st not kg. I tried the switch between options and nothing it just sits on stones measurement. Reached out to support who asked me to send them video, we had a long discussion which they said they will replace it, but because it is outside of warranty they will want some £100.00 pounds for me to pay. Which is unacceptable. These scales should last a long time. Not give out after 8 times stepped on and withing 2.5 years of use.

I am truly disappointed and won't be buying any Garmin products going forward and I have many! Fenix 5s+, various Forerunners, Garmin inReach mini, Descent MK2.

I have no trust in this company!
Regards

Antwort zur Supportanfrage auch 2 Wochen noch nicht erfolgt. gut im Verkauf, nicht zu gebrauchen im Support

Bought drive 53 satnav,sent backbto garmin because of battery. It was nearly 2 months till it was repaced,but,car charger has fuse but cannot be replaced becausecunit is sealed,so,you'll have to uy a nrw one if fuse blows! Garmin were insisting there was a slot to open and replace fuse,but there isn't! Garmin are not telling ppl about this change,it costs 25 euros for a new charger unit!

Garmin s12 golf watch refuses to pair with phone.

Called customer service who said reset. Still doesn't pair

Don't know what to do next?

You PoS, you loosers. I just paid m,ore than 100 euro to update my maps (for lifetime). I got updates which are showing ways from 2018. We have new highways. I cant get a refund because it isnt allowed. What kind of people are you? Scammers. Worst than any scammers in this world.

I am usually enthusiastic about Garmin products and was considering upgrading my Garmin Fenix 5 Plus to the new Garmin Fenix 8 Solar 47 mm Titanium (with yellow band).

What really bothers me about the design is the yellow microphone cover. The band can be swapped for another color, but the ugly and conspicuous microphone cover cannot.

There is no alternative with a MIPS display, gray case, and solar.

Many online share my opinion (links cannot be shared here):

Garminrumors
Garmin Forum
Reddit
I have approached Garmin through multiple channels to see if this watch is available with a different color microphone cover. Unfortunately, Garmin is not willing to consider this.

Conclusion: this is not possible, and if you paint the part yourself, the warranty (understandably) becomes void.

Throughout this process, the customer service has not been particularly helpful and has indicated with a high degree of disdain that Garmin simply makes good design choices.

Usually a fan of your products, but less impressed with the customer service and customization options.

I will wait for a potential Garmin Fenix 9, and if the design is not appealing, I will switch to a competitor.

I am happy to change my review if you can offer me a resolution.

Garmin tech support had 40 minute queue to connect with a technician. Once I was put through, I could tell he meant well but did have the foggiest how to fix my issue of no music playlist present despite downloading onto my watch. Having attempted sending a video which failed, I sent photos which also failed to go through. I had to wait for him to get some charge into the Garmin 255 music so he could check however the only options he could offer was either to return the watch by paying more money direct to Garmin in contrast to Amazon or reset the watch back to factory settings. Having agreed he should ask some colleagues he put me on hold for ten minutes and hung up!
In general, poor aftercare, poor product, poor software alongside Spotify app.

Garmin GPS worse than absolutely useless. Just about every journey I have to turn it off and resort to the road atlas, why? Because the Garmin delights in finding the narrowest and the worst surfaced roads to take you miles out of the way only to get you back 800 metres further up on the road you originally left. Quite honestly it is an appalling bit of kit. I would give it away but there is no one dislike enough

Tried to buy a watch in sale but they cancelled my order. Then refused to give me sale price. Customer service were not helpful. Very disappointing service. Avoid.

Really great Venue smartwatch, battery life great as was the functionality. However the oles screen was Garmins first try and it burnt in the screen with watch face so became unusable. Garmin offer pittance off a refurbished same model watch that was 4 years old, could not give me the option to upgrade from a watch modeI no longer trusted. Poor customer service experience

I have never been able to pair this device with the Garmin app. For a globally recognized company, it’s baffling that they can’t create a system that reliably connects two devices without issues. No matter what I try, the connection fails, making the smart features practically useless. A high-end cycling computer should not come with such basic connectivity problems. Extremely disappointing.

I bought my Garmin Forerunner 255 in the UK in August 2024. Early In January I noticed my heart rate on the watch took a 10-15% drop. Garmin customer took two weeks to reply to every communication I sent. It took 6 weeks to prove that my watch was defective. i had to communicate by email as they do not have a WhatsApp number.
Then I had to courier this watch to their Office in South Africa. ( Not to the UK, where I bought it). Two days ago, (two weeks after the it got picked up) the courier company said SA customs were demanding a payment(deposit) of USD 275 to get it to Garmin. I have refused. Essentially it is Garmin's problem not mine. Forget the courier costs which Garmin must pay for, I am not even sure if I will ever get the watch back.
This whole saga shows that Garmin customer support is almost non existent. In fact I will call it diabolical. With all the drama I have had to put up with, it would been much better to replace it under warranty.
Love the watch, but my worst customer service experience ever.

9 emails to customer service all unanswered, 4 calls, none of which solved the problem with my 6 month old venu 2s. Only to find out that the problem, it reports highly elevated heart rate eg 115bpm when it is actually 42, has been known for over a year.

I bought a Garmin Marq Gen 2 golfer watch from beaverbrooks in Jan 2023.

It was fine until October 2024. Then the watch kept freezing, rebooting, always through my golf roun; sole purpose for which it was bought for! After multiple emails, with the retailer and Garmin, it transpires that on their website they are aware of this glitch and are still trying to find a fix. Multiple weeks later after trying various things as suggested by them, we sent the watch back and they replaced it in January 2025, saying that the new version was fine and with no bugs. As you would expect.

However, after using it for a couple of weeks, it has now frozen, and rebooted during the golf round more than four times. I have fed the data back to them and they are reviewing it but they can give no timeline for fix; considering I raised this issue in October 2024, and now being the end of February 2025, it is inconceivable that this company still has not fixed this software glitch. Their response to me is we have no timelines to give; a £2000 watch which is useless for the functionality it was bought for.

Email sent to the CEO and chairman no response.

I would suggest anybody considering buying this version of the watch look elsewhere. They clearly have a software glitch and are unable to patch it. I cannot believe that they expect customers to pay £2000 for a watch and for it not to work.

Looking at all the other reviews recently, this looks like it's more widespread and could well be a Quality issue across the brand's watches; from product to service! You have been warned.