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BuyFactory Direct Opiniões 

3
•
TrustScore: 3 em 5

3,0

Plataforma de comércio online
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Informações sobre a empresa

  1. Plataforma de comércio online
  2. também em
  3. Serviço de e-commerce
  4. Serviço de empresa para empresa

Escrito pela empresa

BuyFactory.Direct is a curated online hub connecting shoppers with more than 60 independent factory-direct and warehouse-direct brands. The network covers home and garden, bedroom and bathroom, fashion, fitness and health, tools, automotive products, pet supplies, children’s products, kitchenware, storage solutions and clearance stock. BuyFactory.Direct does not sell products directly through the hub. Instead, visitors can search or browse the brand directory and continue to each brand’s own website to view products, pricing, availability, delivery information and current offers. Orders are placed with the selected brand, and each brand maintains its own shipping, returns, warranty and customer-service policies. Our purpose is to make a broad portfolio of specialist brands easier to discover in one place. The website also publishes shopping guides, product information and links to current promotions across the network. Availability, delivery destinations and timeframes can vary by brand and product, so customers should review the information displayed on the relevant brand website before ordering. BuyFactory.Direct is operated by Caruso Consulting Co Ltd from Phetchaburi, Thailand. Customers who need help identifying the correct brand or locating the appropriate customer-service team can contact us using the details shown on this profile.

Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

3 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(3)

1 opinião nos últimos 12 meses

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Realizamos verificações das opiniões

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Classificada 1 em 5 estrelas

Beware of this company

Sent back a partial order for a different product, in line with their "returns" policy. Have to send to THAILAND. BEWARE. The cost was £30 postage and then their company REJECTED the package when it was delivered in Thailand. Came back to UK to our home address despite the company having agreed the return and acknowledged in writing that we wanted an exchange. Do not deal with this company unless you are prepared for heavy postage costs and then rejected returns.

12 de julho de 2026
Opinião espontânea
logótipo da BuyFactory Direct

Resposta da BuyFactory Direct

Hi Sharon,

We’re sorry to hear about the difficulty and expense you experienced when returning your order, particularly after the return had been discussed with our team. A parcel being returned after delivery was attempted is something we would like to investigate properly.

Please contact our customer service team with your order number and return tracking details so we can review the correspondence and determine why the parcel was not accepted.

The Team @ BuyFactory Direct

Classificada 5 em 5 estrelas

Fantastic Experience

Bought 6 magnetic strip window screens. Product arrived quickly. Instructions were easy to follow. Finished product looks fantastic. Highly recommend this company.

6 de agosto de 2025
Opinião espontânea
logótipo da BuyFactory Direct

Resposta da BuyFactory Direct

Hi dd_riddell,

Thank you for sharing your experience. We’re delighted that your six magnetic window screens arrived quickly, that the instructions were easy to follow, and that the finished screens look fantastic. We really appreciate your recommendation.

The Team @ BuyFactory Direct

Classificada 1 em 5 estrelas

Terrible experience with these

Masquerades under various names with local business addresses but are based in Thailand. I bought silk which turned out to polyester satin and even then was the wrong size. Return was impossible due to demand for private courier shipping (very €€€). Umbrella name seems to Caruso Consulting Co ltd. Their websites are well done but their support emails bounce and their chat bot looks real but is also fake.

2 de abril de 2025
Opinião espontânea
logótipo da BuyFactory Direct

Resposta da BuyFactory Direct

Hi Gavan,

We’re sorry to read about your experience and take your concerns about the product material, sizing, return arrangements, and unsuccessful emails seriously.

We would like to verify what was ordered, how the product was described, and why your messages did not reach the appropriate team. Please contact customer service with your order number and the email address used for the purchase so the matter can be investigated against the original listing and correspondence.

The Team @ BuyFactory Direct

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