Buy Me Once UK Opiniões 

159
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Ver mais

Classificada 5 em 5 estrelas

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Ver mais

Classificada 5 em 5 estrelas

I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Ver mais

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Escrito pela empresa

Buy Me Once researches and sells long-lasting products.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 61% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(159)

39 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

50% success rate

My first order with Buy Me Once was shipped next day and delivered with no problems.
My second order was shipped next day and then... nothing. Almost two weeks later the order has not arrived, tracking details are not recognised by the courier, and email & webchat enquiries have gone unanswered. As a previous reviewer has said recently, at this point I see no other option than to request a chargeback through my credit card.

3 de junho de 2025
Opinião espontânea
logótipo da Buy Me Once UK

Resposta da Buy Me Once UK

Hi Ian.
I'm so sorry for your trouble. I'm looking into this now. It's very unusual and totally unacceptable that you haven't been replied to. I've been trying to contact my customer service assistant today with no success and I'm beginning to worry that she's fallen ill! But don't worry, I'll get this all sorted for you today, either with the product or a full refund.
All the best
Tara
CEO

UPDATE:

My customer service assistant had lost power due to a hurricane where she lived. She hadn't been able to inform us.

DHL had mislaid the order, but the brand is now sending out a replacement as a priority delivery. We will also offer a discount off any future purchase by way of an apology for any inconvenience.

Classificada 5 em 5 estrelas

I’m starting to wonder if this is a…

UPDATE -

I have now had contact from buy me once - they have chased up their supplier and have asked for a Saturday delivery. Now contact has been made, the service has been excellent

——————/

I’m starting to wonder if this is a legit company. Ordered a pan a week ago and it’s not been dispatched. Emailed, webchat and FB messenger over a few days and no reply. Think I’m going to have to do a credit card charge back if I don’t hear back in a few days

15 de maio de 2025
Opinião espontânea
logótipo da Buy Me Once UK

Resposta da Buy Me Once UK

Hi Charlie,

I'm so sorry to hear that you haven't been replied to. That's super unusual and I'll look into why right away. I know my customer service lady's kids were ill in the last week and she hasn't been able to spend so much time on email, so it may be that yours fell through the cracks.

I have chased Soliteknics on your behalf. They are usually much quicker to dispatch than this so I do apologise.

I've reached out to you directly by email too. Please let me know if you'll accept 10% off any future purchase by way of an apology.,

All the best,
Tara
Founder Buy Me Once

Classificada 5 em 5 estrelas

They do the research so you don't have to!

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the website, rather than having to do the research ourselves. We've been really pleased with the pans so far. Thanks buymeonce!

1 de abril de 2025
Classificada 2 em 5 estrelas

Unexpectedly disappointing

The customer service people are very pleasant, but I've not received either of the items ordered 25 days ago. One had been discontinued by the manufacturer; the other is - I don't know where.
Disappointed.

1 de abril de 2025
Classificada 5 em 5 estrelas

Excellent customer service

I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for

19 de fevereiro de 2025
Classificada 5 em 5 estrelas

Ordered on the 20th Dec

Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you

20 de dezembro de 2024
Classificada 5 em 5 estrelas

Long lasting

Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!

20 de dezembro de 2024
Classificada 5 em 5 estrelas

Great products, and great customer service

All companies should behave like this, and encourage us to buy more thoughtfully.

I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.

The customer service is also great - Tara has been really responsive and helpful through all contact.

22 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The best customer service!

I contacted Buy Me Once because the earpads of the AIAIAI headphones I purchased from Buy Me Once almost 3 years ago, had started to come apart. Right away I received a response from Tara who told me to send the earpads back to Buy Me Once and they would send me free replacements, which they did promptly. It's just so refreshing to buy a quality product and receive caliber customer service.

2 de novembro de 2024
Opinião espontânea

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