BVALI Opiniões 

50
TrustScore: 3.5 em 5

3,3

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into acco... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

both my purchases were canceled for "high risk of fraud" for trying to order my long distance partner a gift to his door. ive never experienced this outside of bvali, very disappointing.

Classificada 5 em 5 estrelas

Great experience overall for a seemingly new brand. Explained exactly when i would get my order during the husy Christmas period and didn't promise anything that wasn't possible. Great quality too for... Ver mais

Classificada 5 em 5 estrelas

I came across this brand on Instagram and their unique style of the Reflective Tracksuit caught my attention straight away. I spoke to the staff in the direct messages as I was having trouble finding... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

[We create the trends]


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

50 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(50)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Order hasn’t arrived

parcel hasn’t arrived and tracking reveals nothing about where parcel is. They don’t answer their emails, really disappointed about this company and its first time I’ve used them. Never again!!!

30 de novembro de 2022
logótipo da BVALI

Resposta da BVALI

Hi KazzaP,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Classificada 1 em 5 estrelas

Poor customer care

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into account it was the weekend but I have still not received my item. I will be requesting a charge back from my bank I’m gutted I didn’t review this website before I ordered due to their lack of customer care.

27 de novembro de 2022
logótipo da BVALI

Resposta da BVALI

Hi Shelley,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Classificada 1 em 5 estrelas

Bad services

Bad services did not want a e card from you a return is a return you have no returns address on your webisite northing

26 de agosto de 2022
logótipo da BVALI

Resposta da BVALI

Hi Dee008,

Please refer to our returns policy which states that all returns will be refunded to a e-gift card.

Classificada 2 em 5 estrelas

When I contacted the support service…

When I contacted the support service about getting an exchange or last resort a refund for the clothing I got, the vibe I was giving was like they don’t want me to return it and the customer service wasn’t that great. And also my parcel didn’t come with no paperwork at all which is pretty unusual if I’m honest

11 de maio de 2022
logótipo da BVALI

Resposta da BVALI

Hi Carlton,

The item you requested for was out of stock, we suggested you may return the item to us and we can process a refund in line with our returns policy.

We are more than happy to process your return, please let us know how you would like us to proceed.

Classificada 5 em 5 estrelas

Excellent service!

I had ordered especially for my son.
He was very pleased with delivery. I am ery pleased with the service and quality of the items I ordered. Prompt delivery. I fully recommend.

22 de março de 2022
Classificada 2 em 5 estrelas

Poor customer satisfaction

I purchased a pair of jogging bottoms from this company and tried to exchange them for a different size as they were too big. The item took over a week to arrive which could have been due to slow postal service which is totally understandable (covid etc). After returning them the following working day, I received a reply saying my refund would not be accepted as the item was damaged. I tried the item on for just 1 minute before realising it was too big for me. Would highly recommend not purchasing from this retailer as there is a chance your return may not be fulfilled if the item is not what you expect. I have given a 2 as the item actually looked nice and I did want to keep it but a size that fit me properly.

31 de janeiro de 2022
Opinião espontânea
logótipo da BVALI

Resposta da BVALI

Hi Aamir,

Please refer to our returns policy which states that all returns must be returned in the original condition they were sent out in.

Unfortunately on this occasion the return requirements was not met.

Classificada 1 em 5 estrelas

I ordered a large but I was sent a…

I ordered a large but I was sent a medium. And it can’t fit me

8 de janeiro de 2022
logótipo da BVALI

Resposta da BVALI

Hi Abdiwahid,

I have checked your order and can see you have ordered a medium and the correct size was sent to you.

If the item does not fit, I have requested for one of our customer service team members to email you to advise you on how to return.

Classificada 1 em 5 estrelas

Really I wanna return it really is size…

Really I wanna return it really is size s but different

2 de janeiro de 2022
logótipo da BVALI

Resposta da BVALI

Hi Adel,

I am sorry to hear you are not happy with the sizing of your purchase.

One of our customer service team members will email you to advise you on how to return.

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