BVRLA Opiniões 

Absolutely scandalous post-lease whitewash. Spurious leasing company charges fully backed up by BVRLA, in a worryingly creeping trend that wasn't the case when I started leasing a quarter of a century ago. Better to purchase your vehicle now and take your own chances on resale value. BVRLA are NOT independent and are in league with the companies they're meant to be "impartially" adjudicating. Avoid any and all contact with them and their crooked partners if you can.

Not even a star. The navigation is useless/complicated. Rubbish 110%

This organisation is entirely funded by it's members. It has absolutely no interest in being an advocate for consumers. As a result the unsavoury and often fraudulent actions of some rental companies, in my case Europcar Heathrow, continue unabated.

Do not waste your time

had a dispute with Europcar over claimed damages and the BVRLA sided with their members obviously

Europcar claimed for damages at the end of the hire period that were pre existing. They did not have any photographic evidence to prove the damages were not on the car before my hire, because they took photos on dodgy angles to cut those damaged sections of the car out, but one pre delivery photo did show a scuff they claimed I did, but they said because the damages were not 'wrote down' on their paper work then they assume it wasn't there. That is not evidence. The car did already have marks on it which were listed on the paperwork and I sighted them but stupidly took it as that and didn't look any further.
They actually took pre delivery photos outside a house around the corner from mine then got back in the car to drive to my house so driven it after taking pre delivery photos.
not sure how the BVRLA can't pull them on not having actual pre delivery photos capturing the areas they now claim to be damaged and how they can charge for a scuff which was actually captured on the pre delivery photo - always going to side with their members

I had a dispute with Enterprise over a missed rental and I submitted my case to BVRLA - with evidence - only to have it dismissed out of hand. In any case, I threatened Enterprise with court action and they refunded my money almost immediately, which just reveals what a con job the entire industry is. And here's my case reference number before you try and accuse me of faking a review: 002922168.

Get a real job.

Probably the most biased and un-ethical, supposedly dispute resolution service you will ever have the misfortune to come across. In the face of overwhelming evidence where the hire company (Holiday Auto's) failed to provide a pre-booked and paid for vehicle, they dismissed my claim with what looked like a cut and paste "get lost" email. I am amazed that this organisation is listed on the Alternative Dispute Resolution website, as nothing could be further from the truth, as the numerous other negative reviews on this site show.

The BVRLA is not fit for purpose. They don’t look at the facts, they don’t question the company, and they never take the customer’s side. Their “review” is just a copy‑and‑paste of whatever the business says. Zero help, zero fairness, and zero value. Completely useless.

Escalated a complaint I had with Alphabet to BVRLA under their ADR for my MG4 PCH. This was around the level of compensation Alphabet were offering me for an issue that was of their making. The issue required me to purchase items and 7hrs of my time working to remediate an issue with the vehicle before it was returned to avoid re-charge costs, this was undertaken due to incorrect information provided by multiple Alphabet advisors. After the receipted costs they offered £60 for my time, inconvenience and distress. That works out a £8.57 an hour.. that's less than UK minimum wage! and that is before adding inconvenience and distress.. BVRLA stood by Alphabet by suggesting the amount was reasonable.. I bet their staff are not working for less than minimum wage!! why should I! and how can it possibly be reasonable!

I must agree that BVRLA are biased towards their members who fund them.

So I will now have to go down the Court Claim route to address.

Don’t approach these guys with any complaint. Total waste of time. They just protect their mafia members, who pay them money for membership. I had a lease car from Athlon which was faulty from the word Go and broke down 3 times in the first month. I exercised my right to reject the vehicle- Athlon said they can’t because manufacturer rejected the rejection as the car is now fixed and said I should have it back. Meanwhile I was harassed by the garage to pick up the car which I rejected and Athlon claimed they had instructed the garage not to ring me, which was a total lie as garage said the lease company have no right to instruct them anyway. Athlon then stopped corresponding with me saying it was a b2b contract and they would only speak to my employer- not me- despite the fact I am financially liable for salary sacrifices and early termination charges. I complained to BVRLA who said Athlon have not breached the code of practice, that they have done everything expected of them, and had allegedly offered me a £200 goodwill ( they hadn’t- they have just accepted Athlon’s word for it- The BVRLA mention of £200 was the first I ever heard of it- now that I know I asked them to keep it). And the harassment from the garage, BVRLA framed it as a ‘misunderstanding’. Just go through their code of conduct for their members- it is deliberately kept vague so that BVRLA can rule it easily in favour of their members saying ‘they followed it’. The members themselves don’t care about BVRLA- in fact it was Athlon who suggested I go to them- they knew the result of course and knew that I would be wasting my time. Unfortunately I have to give these guys 1 star- 0 is what they deserve- please, once again, don’t waste time with these guys. Useless. Any company worth its salt should reflect on their own performance like the BVRLA have managed to get in this site- 1.8. That they are happy with that rating and still call themselves as an ‘independent conciliatory service’ shows how shameless they really are. They are there to protect their members, not the consumers- consumers go to hell is their mantra.

Agree with all the one star comments, waste of time. Their purpose is not to protect drivers.

Been 8 weeks since I submitted my complaint. They advised a response in 30 business days maximum after accepting my case which has long passed. Not a single update from them, no phones ever get answered and no email chasers have been aknowledged.

Does anyone even work there?

The BVRLA are paid for by the rental car organisations to protect their scams against customers. When you provide the BVRLA with indisputable evidence they ignore it. They are not an industry regulator, they are a criminal whitewashing service. Don’t waste your time. Dispute fake car rental fees with your bank and ignore the BVRLA - they are slimeballs.

Not worth the hassle. My rental car had a number of problems, but enterprise magically had a service report that claimed otherwise. I’m not sure where the screen wash was in my car but enterprise seems to have thought it was there. If they’re so easily deceived by forged and false reports what can you realistically do

Absolutely disgusted with the treatment received.

I placed a complaint and wanted an investigation after being ridiculously overcharged by Leasys UK. I thought I would receive a fair investigation into my claim. I did say if needed I had images to support my claim, this was never requested, or looked at.

It took a while to respond, leaving me in limbo and feeling extremely anxious.

I do feel this was not taken seriously, and they just do whatever is best for the leasing companies and it is also an easy way out. After disputing it again in November, I never received any further response.

Europcar rented me a car and it broke down. Europcar refused to refund me for the lost days and said that taxi costs and time lost should be paid for by me as they could not foresee that the car would brake down as they do regular checks. They refused all mediation attempts after this, eventually offering the taxi cost but stated that I still had a broken car so should pay for it.

It went to the bvrla and Europcar were contacted to understand what is happening in the case. Europcar made a transaction for £20.43 into my account and told the bvrla that they made a transaction of £60.44 and also an email offer was sent. I said I cannot see either so requested that they forward me the screenshots of this

Bvrla staff said don’t call this false information, it is factually true. And that it does not matter if they actually did or did not make the transaction or send the offer, that they thought about sending the offer is enough to mean that they did.

I contested and said how can I know an offer was made or a transaction if it was never sent? I was told that the complaint process is now completed, I should have accepted the offer. I said I couldn’t accept an offer not made and the money wasn’t transferred. They again said just because you cannot see it doesn’t mean it didn’t happen.

I raised a case with the courts in small claims court and they received notification of this and the next day they sent an offer of £60.44. At this point it’s too late as I have already had costs.

Absolutely useless organisation and in no way is this independent. Passing on Europcar messages without explanation

I had a complaint with Avis-Budget car rentals. The rental provider had made an un-authorised credit card debit and had failed to follow their own protocols in relation to car damage.BVRLA requiring only a simple form to fill out got the whole thing sorted within a fortnight. We got a full refund of the overcharged amounts and a further amount for the damage. In all more than 1200 pounds. It couldn't have been easier.

I would like to provide positive feedback regarding my recent experience with the BVRLA ADR process.

From the point of escalation, the process was clear, fair, and professionally handled. The guidance provided gave me confidence that the matter would be reviewed independently and on its merits, which ultimately led to a sensible and proportionate resolution.

I particularly appreciated the emphasis on exhausting internal procedures while still ensuring that consumers are not unfairly delayed or disadvantaged once a company has confirmed its final position.

Thank you for providing an effective and balanced dispute resolution service. It was reassuring to see a fair outcome reached through a transparent and structured process.

Absolute waste of time. The complaint was supposed to be resolved on 3rd November 2025. They came back to us with a result, nothing can be done on 13th January 2026. We sent pictures and video evidence only to be told we now needed to go back to the original email address and make the complaint again. The first complaint was back on the 14th September 2025. Why do they think you are asking for their help, we have already exhausted our other options.
Please do not book a car on the same site as booking easyjet flights. Easyjet want nothing to do with the complaint although they promote the company, and Greenmotion Montenegro are the most awful company to deal with. There pick up is what I can only describe as scrapyard and you will be driving one of their car. They would not be road worthy in our country, you are putting yourself and you family at rick.

Spent over 6 months trying to get a resolution from the car hire company. Went to the BVRLA and they sorted a resolution in under 2 weeks including a total refund and compensation. Can’t fault it at all.

Complaint against Thrifty/Switch. Incompetent. Completely ignored a whole raft of evidence including a written threat by a Switch member of staff. Or maybe the BVRLA think that threatening customers is ok? Took Switch’s word even though there was no hard evidence to back that up. Completely pointless exercise. Not fit for purpose. Best to go straight to court. They got one star because I couldn’t give fewer.