I've just had a great experience with the customer service team (Dayna). I lost an old piece of jewellery and they were able to find a replacement for me. The service I received along the way was exce... Ver mais
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Leia as opiniões dos outros
I've bought a number of pieces from By Alona and they are all beautiful and among some of my most worn pieces. The jewellery is unusual, wearable, beautifully designed and high quality. I t... Ver mais
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Fantastic customer service! The necklace I ordered needed to be a bit longer. They were happy to accommodate and provided an extender chain free of charge. I'm thrilled to wear my new necklace and hav... Ver mais
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Unfortunately I did not have a great experience with the jewellery from here. My husband bought me a necklace for my birthday in September last year, by December some of the pearls had fallen off the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
By Alona is where bold design meets everyday allure. Drawing inspiration from global travels and organic beauty, we create jewellery that turns heads and sparks conversations. Each piece is designed to make you feel effortlessly confident and unapologetically unique. We also offer in-person jewellery workshop experiences, perfect for any special occasion or get together. If we've added a little extra sparkle to your day, we'd love for you to share your experience with a glowing review - after all, your feedback is what keeps us shining.
Informações de contacto
Reino Unido
- queries@byalona.com
- byalona.com
4,4
Excelente
98 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and beautiful Necclace
31 de março de 2026
Resposta da BY ALONA
Hi there,
We’re so happy to hear you’re pleased with the service and your necklace!
We hope you enjoy wearing it and thank you for your support.
Best Wishes,
ByAlona Team.
No me ha llegado aún los pendientes y…
No me ha llegado aún los pendientes y encima tuve que pagar aduanas.
30 de março de 2026
Resposta da BY ALONA
Hi Lourdes,
We’re sorry to hear your order hasn’t arrived yet — we understand how frustrating that can be.
Your order was placed on 28 March and dispatched on 30 March via standard international shipping. As stated in our policy, delivery to Europe and other international destinations takes 7–14 days, so it is still within the expected timeframe. As you did not select the taxes and duties included option for your shipping, it is stated in our policy that additional fees, duty and custom taxes in the country of destination are your responsibility.
While courier timings are outside of our control, we fulfilled your order promptly in line with our policy. For this reason, we do feel a 1-star review is discouraging.
If your parcel hasn’t arrived after the full 14 days, please contact us directly at queries@byalona.com and we’ll gladly investigate further.
Best Wishes,
ByAlona Team.
Resposta da BY ALONA
Hi JINQIU,
Thank you so much for your positive review!
We’re so happy to hear you’re pleased with the design and quality — and that your order arrived quickly too!
It means a lot to us that you took the time to share your experience.
Best Wishes,
ByAlona Team.
Excellent customer service experience
I've just had a great experience with the customer service team (Dayna). I lost an old piece of jewellery and they were able to find a replacement for me. The service I received along the way was excellent, warm and efficient.
27 de março de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Sally,
Its always so lovely to welcome customers back to us, we will pass on your kind words to our customer service girls.
We're so glad to hear of your experience with us, thank you for your positive review!
Best Wishes,
ByAlona Team.
The quality of the chain I ordered is…
The quality of the chain I ordered is amazing.
20 de março de 2026
Resposta da BY ALONA
Hi Belinda,
Thank you so much for your positive review, we are so glad you love your piece!
Best Wishes,
ByAlona team
Fantastic company to deal with
I purchased the Dunaway bracelet online, it’s beautiful but was a bit snug, I contacted By Alona to ask them to extend it. They kindly extended the bracelet free of charge as the increase was within their extension margins. The customer service has been first class, the responses were within 24 hours of contact, the whole experience has been fantastic and I would highly recommend this small exclusive company.
10 de março de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Julie,
Thank you so much for your kind review, we were happy to help with your Dunaway bracelet!
We are so glad to hear you have had a positive experience with the brand. We look forward to welcoming you back soon!
Best Wishes,
ByAlona team
By Alona jewelry is strikingly beautiful!
By Alona jewelry is strikingly beautiful and is of great quality. I’ve contacted customer service by e-mail for assistance for a couple of my orders. Their representatives were extremely helpful and promptly responded to my queries. I’m very pleased with my overall experience.
9 de março de 2026
Resposta da BY ALONA
Hi Susan,
Thank you for your positive review on our customer service, we will let the team know.
We really appreciate your feedback and are so glad to hear you love the brand and your pieces!
Best Wishes,
ByAlona team
Resposta da BY ALONA
Hi Asmuth,
Thank you for your positive review, we really value your feedback.
So thrilled you love our pieces!
Best Wishes,
ByAlona Team.
Fantastic customer service
Fantastic customer service! The necklace I ordered needed to be a bit longer. They were happy to accommodate and provided an extender chain free of charge. I'm thrilled to wear my new necklace and have received many compliments about it!
12 de março de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Amy,
Thank you for your positive feedback on our customer service, we always aim to provide our customers with our best.
We are so glad you're enjoying your updated chain!
Best Wishes,
ByAlona Team.
Resposta da BY ALONA
Hi Andrew,
Thank you for your positive review!
We are always thrilled to hear our customers have had an easy buying experience.
Best Wishes,
ByAlona Team.
Stylish and high quality jewellery.
I've bought a number of pieces from By Alona and they are all beautiful and among some of my most worn pieces.
The jewellery is unusual, wearable, beautifully designed and high quality. I think it is excellent value for money
Customer service is exemplary, special thanks to Dayna who helped me recently and is a credit to the company.
I'll definitely be buying from them again!
7 de março de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Judith,
We are so pleased when customers have their own ByAlona collections, its so special to know how much customers appreciate our pieces!
Thank you for your customer service feedback we will pass on your kind words.
Thank you for your positive review!
Best Wishes,
ByAlona Team.
I recently purchased the Aiden Necklace…
I recently purchased the Aiden Necklace in Lapis. I just received the necklace and wore it for the first time last night. It is so pretty, very well made, good weight to it too, and goes with everything. I was very happy with the entire experience, great customer service, and it also shipped very fast. Highly recommend BY ALONA!
27 de fevereiro de 2026
Resposta da BY ALONA
Hi Miriam,
Thank you so much for your positive review!
We are so thrilled you have had a good experience with the brand and we're sure you look fabulous in your new AIDEN lapis necklace.
Best Wishes,
ByAlona Team.
Gorgeous Jewellery!
Love my Celestine pieces… can’t wait to add more and great quality!
24 de fevereiro de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Esther,
Thank you so much for your review!
We're so glad to hear you're loving your celestine pieces, collecting your own edit of ByAlona pieces is always a good idea!
Best Wishes,
ByAlona Team.
Great quality and speedy delivery
Great quality and speedy delivery. Will definitely be ordering again!
20 de fevereiro de 2026
Opinião espontânea
Resposta da BY ALONA
Hi Joe,
Thank you so much for your positive review!
We're glad to hear you'll be returning to the brand, much appreciated.
Best Wishes,
ByAlona Team.
I was told I would receive still waiting
I was told I would receive my purchase by Feb 17. I still have not received it and there have been no updates.
12 de fevereiro de 2026
Resposta da BY ALONA
Hi Ronnie,
We’re sorry to hear your order hasn’t arrived yet — we understand how frustrating that can be.
Your order was placed on 11 February and dispatched on 12 February via standard international shipping. As stated in our policy, delivery to Europe and other international destinations takes 7–14 days, so it is still within the expected timeframe.
While courier timings are outside of our control, we fulfilled your order promptly in line with our policy. For this reason, we do feel a 1-star review is discouraging.
If your parcel hasn’t arrived after the full 14 days, please contact us directly at queries@byalona.com and we’ll gladly investigate further.
Best Wishes,
ByAlona Team.
Resposta da BY ALONA
Hi Simone,
Thank you so much for your positive review!
So happy you love your pieces.
Best Wishes,
ByAlona team.
Purchased 2 pairs of clip on earrings
Purchased 2 pairs of clip on earrings. I have piercings. These earring as extremely comfortable. I was influenced!!!
Arrived safely and well packaged.
19 de janeiro de 2026
Resposta da BY ALONA
Hi there,
Thank you so much for your feedback on our clip-on earrings!
So glad you're happy with our service and products.
Best Wishes,
ByAlona Team.
Resposta da BY ALONA
Hi Stella,
Thank you for your positive review!
We are so happy to hear you were satisfied with our service.
Best Wishes,
ByAlona Team.
Smoot and easy e-commerce experience
The entire process, from placing the order to receiving the product, is very smooth and straightforward. The only downside is that the shipping, duties, and taxes are quite expensive. Overall, however, the experience has been very positive.
1 de dezembro de 2025
Resposta da BY ALONA
Hi Gabriela,
We’re so pleased to hear you enjoyed a smooth and seamless shopping experience.
We appreciate your feedback regarding shipping, duties, and taxes. We do offer a taxes and duties included shipping service at checkout but we do understand some customers do not find this option suitable. While the prices are determined by carriers and local authorities, we always work carefully to keep costs as considered and transparent as possible.
Thank you again for your review!
Best Wishes,
ByAlona Team.
Beautiful timeless jewellery
Beautiful timeless jewellery. I'm really looking forward to building my by alona collection
15 de outubro de 2025
Opinião espontânea
Resposta da BY ALONA
Hi Rachel,
Thank you for your positive review, we are always so happy to hear about customers building/starting their collections of our pieces!
Best Wishes,
ByAlona Team.
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