BY ALONA Opiniões 98

TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've just had a great experience with the customer service team (Dayna). I lost an old piece of jewellery and they were able to find a replacement for me. The service I received along the way was exce... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've bought a number of pieces from By Alona and they are all beautiful and among some of my most worn pieces. The jewellery is unusual, wearable, beautifully designed and high quality. I t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service! The necklace I ordered needed to be a bit longer. They were happy to accommodate and provided an extender chain free of charge. I'm thrilled to wear my new necklace and hav... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Unfortunately I did not have a great experience with the jewellery from here. My husband bought me a necklace for my birthday in September last year, by December some of the pearls had fallen off the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de jóias
  2. Joalharia personalizada
  3. Loja de acessórios de moda
  4. Joalheiro

Escrito pela empresa

By Alona is where bold design meets everyday allure. Drawing inspiration from global travels and organic beauty, we create jewellery that turns heads and sparks conversations. Each piece is designed to make you feel effortlessly confident and unapologetically unique. We also offer in-person jewellery workshop experiences, perfect for any special occasion or get together. If we've added a little extra sparkle to your day, we'd love for you to share your experience with a glowing review - after all, your feedback is what keeps us shining.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas
logótipo da BY ALONA

Resposta da BY ALONA

Hi there,

We’re so happy to hear you’re pleased with the service and your necklace!

We hope you enjoy wearing it and thank you for your support.

Best Wishes,
ByAlona Team.

Classificada 1 em 5 estrelas

No me ha llegado aún los pendientes y…

No me ha llegado aún los pendientes y encima tuve que pagar aduanas.

30 de março de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Lourdes,

We’re sorry to hear your order hasn’t arrived yet — we understand how frustrating that can be.

Your order was placed on 28 March and dispatched on 30 March via standard international shipping. As stated in our policy, delivery to Europe and other international destinations takes 7–14 days, so it is still within the expected timeframe. As you did not select the taxes and duties included option for your shipping, it is stated in our policy that additional fees, duty and custom taxes in the country of destination are your responsibility.

While courier timings are outside of our control, we fulfilled your order promptly in line with our policy. For this reason, we do feel a 1-star review is discouraging.

If your parcel hasn’t arrived after the full 14 days, please contact us directly at queries@byalona.com and we’ll gladly investigate further.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Nice design

Nice design, good quality, fast delivery.

26 de março de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi JINQIU,

Thank you so much for your positive review!

We’re so happy to hear you’re pleased with the design and quality — and that your order arrived quickly too!

It means a lot to us that you took the time to share your experience.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Excellent customer service experience

I've just had a great experience with the customer service team (Dayna). I lost an old piece of jewellery and they were able to find a replacement for me. The service I received along the way was excellent, warm and efficient.

27 de março de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Sally,

Its always so lovely to welcome customers back to us, we will pass on your kind words to our customer service girls.

We're so glad to hear of your experience with us, thank you for your positive review!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Fantastic company to deal with

I purchased the Dunaway bracelet online, it’s beautiful but was a bit snug, I contacted By Alona to ask them to extend it. They kindly extended the bracelet free of charge as the increase was within their extension margins. The customer service has been first class, the responses were within 24 hours of contact, the whole experience has been fantastic and I would highly recommend this small exclusive company.

10 de março de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Julie,

Thank you so much for your kind review, we were happy to help with your Dunaway bracelet!

We are so glad to hear you have had a positive experience with the brand. We look forward to welcoming you back soon!

Best Wishes,
ByAlona team

Classificada 5 em 5 estrelas

By Alona jewelry is strikingly beautiful!

By Alona jewelry is strikingly beautiful and is of great quality. I’ve contacted customer service by e-mail for assistance for a couple of my orders. Their representatives were extremely helpful and promptly responded to my queries. I’m very pleased with my overall experience.

9 de março de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Susan,

Thank you for your positive review on our customer service, we will let the team know.

We really appreciate your feedback and are so glad to hear you love the brand and your pieces!

Best Wishes,
ByAlona team

Classificada 5 em 5 estrelas

Highly recommend

Lovely jewelry, excellent customer service.

12 de fevereiro de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Asmuth,

Thank you for your positive review, we really value your feedback.

So thrilled you love our pieces!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service! The necklace I ordered needed to be a bit longer. They were happy to accommodate and provided an extender chain free of charge. I'm thrilled to wear my new necklace and have received many compliments about it!

12 de março de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Amy,

Thank you for your positive feedback on our customer service, we always aim to provide our customers with our best.

We are so glad you're enjoying your updated chain!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Very smooth ordering and delivery.

Very smooth ordering and delivery.

2 de março de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Andrew,

Thank you for your positive review!

We are always thrilled to hear our customers have had an easy buying experience.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Stylish and high quality jewellery.

I've bought a number of pieces from By Alona and they are all beautiful and among some of my most worn pieces.

The jewellery is unusual, wearable, beautifully designed and high quality. I think it is excellent value for money

Customer service is exemplary, special thanks to Dayna who helped me recently and is a credit to the company.

I'll definitely be buying from them again!

7 de março de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Judith,

We are so pleased when customers have their own ByAlona collections, its so special to know how much customers appreciate our pieces!

Thank you for your customer service feedback we will pass on your kind words.

Thank you for your positive review!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

I recently purchased the Aiden Necklace…

I recently purchased the Aiden Necklace in Lapis. I just received the necklace and wore it for the first time last night. It is so pretty, very well made, good weight to it too, and goes with everything. I was very happy with the entire experience, great customer service, and it also shipped very fast. Highly recommend BY ALONA!

27 de fevereiro de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Miriam,

Thank you so much for your positive review!

We are so thrilled you have had a good experience with the brand and we're sure you look fabulous in your new AIDEN lapis necklace.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Gorgeous Jewellery!

Love my Celestine pieces… can’t wait to add more and great quality!

24 de fevereiro de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Esther,

Thank you so much for your review!

We're so glad to hear you're loving your celestine pieces, collecting your own edit of ByAlona pieces is always a good idea!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Great quality and speedy delivery

Great quality and speedy delivery. Will definitely be ordering again!

20 de fevereiro de 2026
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Joe,

Thank you so much for your positive review!

We're glad to hear you'll be returning to the brand, much appreciated.

Best Wishes,
ByAlona Team.

Classificada 1 em 5 estrelas

I was told I would receive still waiting

I was told I would receive my purchase by Feb 17. I still have not received it and there have been no updates.

12 de fevereiro de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Ronnie,
We’re sorry to hear your order hasn’t arrived yet — we understand how frustrating that can be.

Your order was placed on 11 February and dispatched on 12 February via standard international shipping. As stated in our policy, delivery to Europe and other international destinations takes 7–14 days, so it is still within the expected timeframe.

While courier timings are outside of our control, we fulfilled your order promptly in line with our policy. For this reason, we do feel a 1-star review is discouraging.

If your parcel hasn’t arrived after the full 14 days, please contact us directly at queries@byalona.com and we’ll gladly investigate further.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Purchased 2 pairs of clip on earrings

Purchased 2 pairs of clip on earrings. I have piercings. These earring as extremely comfortable. I was influenced!!!

Arrived safely and well packaged.

19 de janeiro de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi there,

Thank you so much for your feedback on our clip-on earrings!

So glad you're happy with our service and products.

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Fast service

Fast service.
Exellent.

7 de janeiro de 2026
logótipo da BY ALONA

Resposta da BY ALONA

Hi Stella,

Thank you for your positive review!

We are so happy to hear you were satisfied with our service.

Best Wishes,
ByAlona Team.

Classificada 4 em 5 estrelas

Smoot and easy e-commerce experience

The entire process, from placing the order to receiving the product, is very smooth and straightforward. The only downside is that the shipping, duties, and taxes are quite expensive. Overall, however, the experience has been very positive.

1 de dezembro de 2025
logótipo da BY ALONA

Resposta da BY ALONA

Hi Gabriela,

We’re so pleased to hear you enjoyed a smooth and seamless shopping experience.

We appreciate your feedback regarding shipping, duties, and taxes. We do offer a taxes and duties included shipping service at checkout but we do understand some customers do not find this option suitable. While the prices are determined by carriers and local authorities, we always work carefully to keep costs as considered and transparent as possible.

Thank you again for your review!

Best Wishes,
ByAlona Team.

Classificada 5 em 5 estrelas

Beautiful timeless jewellery

Beautiful timeless jewellery. I'm really looking forward to building my by alona collection

15 de outubro de 2025
Opinião espontânea
logótipo da BY ALONA

Resposta da BY ALONA

Hi Rachel,

Thank you for your positive review, we are always so happy to hear about customers building/starting their collections of our pieces!

Best Wishes,
ByAlona Team.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais