I’ve bought a number of pieces from By Glaze by now and every single time, I just love the pieces so much, they become my everyday staples! Even when there was a fault with a stone in one of my pi... Ver mais
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I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Ver mais
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I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Ver mais
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Beautiful jewellery, I am so impressed by the quality of my necklace and earrings. Highly recommend buying from By Glaze.
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Informações sobre a empresa
Escrito pela empresa
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Informações de contacto
Reino Unido
- shop@byglaze.com
- byglaze.com
4,1
Bom
471 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful necklaces and brilliant…
Beautiful necklaces and brilliant customer service. Thank you!
15 de janeiro de 2026
Resposta da By Glaze
Thank you Ellen, this means so much to us :) x
Bought as a gift for my daughter’s…
Bought as a gift for my daughter’s birthday.
The chain snapped first time she wore it.
Still in the process of acquiring replacement/refund.
14 de janeiro de 2026
Resposta da By Glaze
Hi Clare, thanks for your review - we are so sorry this happened and have already replied and sent a replacement to resolve this very uncommon issue. Please accept our deepest apologies for any disappointment caused, and hope the fast resolution was helpful, thanks x
Resposta da By Glaze
Thank you Ben! :)
Resposta da By Glaze
Merci beaucoup Thelma! :)
Excellent service
Excellent service, beautiful jewellery. My moonstone gold ring is absolutely stunning! Thank you By Glaze!
Outstanding; Highly recommended!
4 de novembro de 2025
Resposta da By Glaze
Wow thank you Noreen, this means the world :) x
Resposta da By Glaze
Thank you so much Imogen, so glad you love your earrings :) x
Total scam
Total scam. Placed order over a month ago. Got a confirmation that order was placed. Never received my ring. Money came out of my account, tried to contact them several times and absolutely no response. Will never shop there again
1 de outubro de 2025
Opinião espontânea
Resposta da By Glaze
Hey Rhiarna, I am so sorry to hear nothing ever arrived, I have checked the inbox again and cannot see any emails under your name (we always reply to emails within 24-48 hours) - if you have your order number please can you email shop@byglaze.com so we can understand what has happened to your order. Again so sorry, and we look forward to supporting you with resolving this. Thanks, L
Bought a necklace for my partner and…
Bought a necklace for my partner and she absolutely loved it! Really good experience and would buy from again
2 de outubro de 2025
Opinião espontânea
Resposta da By Glaze
Thank you! So glad she loved it x
Lovely earrings
Earrings bought as a present. Arrived quickly and in a presentation box. Recipient was very pleased with quality and wore them straight away.
16 de julho de 2025
Resposta da By Glaze
This is so lovely to hear! Thank you Gill :) xx
Signet ring
Recently quite disappointed - I have always liked this brand, and live in my earrings and necklace - however i bought myself one of the signet rings a month or so ago following the birth of my son, and the gold is wearing off already.
4 de agosto de 2025
Opinião espontânea
Resposta da By Glaze
Hey Bethan, we are so sorry to hear this and this should not be the case! Please could you email us at shop@byglaze.com and we can help you with this :) x
Just want one of each piece
Best set to wear and you can mix and match sizes! Love these 💗
21 de julho de 2025
Resposta da By Glaze
Thank you Irene! This is so lovely to hear xx
Gorgeous necklace but not solid gold.
I really love the design of my Cat Meffan necklace. However, I didn’t realise it wasn’t real gold until I purchased it. I do feel it’s overpriced for it not being solid gold (£98) That said I do love wearing it, I just hope I get my moneys worth.
14 de julho de 2025
Resposta da By Glaze
Hey Kelly, thanks for your purchase! It means a lot to us - all our pieces are made with a sustainable gold plating and we never stock anything above £100 in our collections to ensure we have a range that is accessible to everyone. For this necklace in particular we also source sustainable stones/pearls that are ethical but again reasonably priced for our customers. We have explored real gold options but these would sit in excess of £400-500. If you have any other questions please do not hesitate to contact us at shop@byglaze.com
Not prepared to help due to earrings…
Not prepared to help due to earrings being Jon-returnable
30 de junho de 2025
Resposta da By Glaze
Hi Vicki, we are sorry for any disappointment caused, sadly our returns policy does not cover earrings refunds due to hygiene reasons unless in the very rare case that the item has a fault. We appreciate your frustration and will always take reviews on board for how we can improve in future x
Love my new additions
Love my new additions! The service is excellent as always! Can't recommend By Glaze enough!
2 de junho de 2025
Resposta da By Glaze
Thank you so much Robin :)
Adding to my favorite jewelry!
Finally added new pieces to my By Glaze collection and I love them so much! I wear all of my pieces on a regular rotation. As a busy working mom, I love having simple, yet chic options that are easy to mix and match and help me look and feel gorgeous. Thank you!
3 de junho de 2025
Resposta da By Glaze
Aw thank you so much sarah, this means so much to us :) x
Really helpful customer service when I…
Really helpful customer service when I needed to swap my ring to another size.
The wishbone ring is great quality and exactly as expected.
2 de junho de 2025
Resposta da By Glaze
Thanks Becky, was a pleasure to help :)
Resposta da By Glaze
So glad we could help Heather, thanks for your support xx
Lovely jewelry
Lovely jewelry, have purchased a few pieces over the years and love them all.
21 de maio de 2025
Resposta da By Glaze
Thank you Kirsty!
Didn't last as long as hoped
I received the pearl huggies in November as a gift, as I had brought a different item of jewellery from there which I loved. The pearl huggies are really lovely, but on one of the huggies two of the pearl pieces have come out so can no longer wear that one, which is a bit of a shame.
30 de maio de 2025
Opinião espontânea
Resposta da By Glaze
Hey Lou, we are sorry to hear that, this should not be the case with our pearls - please email us at shop@byglaze.com and we can sort a repair/replacement. Thanks :)
beautifully made items
quick easy ordering and delivery, sustainable packaging excellent service
thank you
6 de maio de 2025
Resposta da By Glaze
Thank you susie :)
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