I’ve bought a number of pieces from By Glaze by now and every single time, I just love the pieces so much, they become my everyday staples! Even when there was a fault with a stone in one of my pi... Ver mais
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I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Ver mais
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I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Ver mais
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Beautiful jewellery, I am so impressed by the quality of my necklace and earrings. Highly recommend buying from By Glaze.
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Informações sobre a empresa
Escrito pela empresa
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Informações de contacto
Reino Unido
- shop@byglaze.com
- byglaze.com
4,1
Bom
471 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service! Items were originally out of stock but I was contacted when they were available and the order was received in days. Thank you.
6 de dezembro de 2023
Resposta da By Glaze
Thank you for your kind feedback Jan! We hope you have a wonderful Christmas xx
5* Customer Experience
I have had an excellent experience using By Glaze. I ordered a gift for my partner and it came in excellent time with zero fuss.
I ordered the wrong size, I contacted their email and I had a response within the hour which was amazing. Everything was sorted within the day and they were even kind enough to sort the exchange before receiving the return with a simple proof of delivery. Lou in particular was fantastic.
This excellent, human first approach was amazing and hard to find so I will definitely be using them again and recommending them to friends.
5* all round
14 de dezembro de 2023
Opinião espontânea
Resposta da By Glaze
Thank you for this lovely review Jack, so glad we could be of help! :) We hope you have a wonderful Christmas xx
Good communication and prompt service.
Good communication and prompt service.
My daughter is delighted with the jewellery which is for her forthcoming wedding.
27 de novembro de 2023
Resposta da By Glaze
Thank you Helen, we are so honoured that your daughter will be wearing By Glaze on her special day! xx
Lovely choice of jewellery
Lovely choice of jewellery Pretty and delicate for tiering. Very pleased with presentation and delivery time. Would recommend!
17 de novembro de 2023
Resposta da By Glaze
Thank you Sue! We really appreciate the kind words xxx
Cute company
Beautiful jewellery and helpful support via Instagram when I realised my order had gone through twice!
8 de novembro de 2023
Resposta da By Glaze
Thank you Rianna, so glad we could help xx
Resposta da By Glaze
Thank you Deborah xx
Necklace and earrings are beautifully…
Necklace and earrings are beautifully made. Arrived the following day after online purchase, ready for my daughter’s 30th birthday, she is so happy with them.
Will definitely buy from this website again.
13 de outubro de 2023
Resposta da By Glaze
Thank you so much for this lovely review, we are so glad she loved her 30th birthday present! We look forward to having your support again in future xxx
Love By Glaze!
Love the ethos, love the designs, love the jewellery! Fantastic service and delivery!
10 de outubro de 2023
Resposta da By Glaze
Thank you so much! xx
Love all the pieces I’ve bought and…
Love all the pieces I’ve bought and great to see the silver collection expanding!
Lou was super helpful too as I spoke to her as I made a mistake with the delivery and needed it earlier for my holiday. She sorted it out, no problems at all and it arrived the day before, I was so happy. Great service and one of my favourite brands
10 de outubro de 2023
Resposta da By Glaze
Thank you so much Laura, we are so happy we were able to help! xxx
Can’t Stop Wearing Them
Lovely product & quick delivery - have barely taken them out since I got them!
18 de setembro de 2023
Resposta da By Glaze
This makes us so happy Kathryn, thank you so much for your support! xx
Brilliant quality & exceptional…
Brilliant quality & exceptional exquisiteness :)
8 de setembro de 2023
Resposta da By Glaze
Thank you so much Clare, we really appreciate this lovely review. Thank you for supporting By Glaze :) xx
My stone fell out I reached out to…
My stone fell out I reached out to company and ........ is what I got. I wouldn't buy anything from this company again EVER SAVE YOUR MONEY.
19 de setembro de 2023
Opinião espontânea
Resposta da By Glaze
Hey Eva, I am so sorry to hear you have not had a positive experience with By Glaze. Apologies if you are awaiting a response, we do check out customer inbox daily. We have tried to locate your order and email in our customer inbox however we have been unable to locate this. If you are able to email us at shop@byglaze.com with your order number we would be more than happy to replace your faulty piece. Our customer care team would be more than happy to support you with resolving this. We look forward to supporting you further and sincerely apologise again for the experience you have had xx
Love my necklace and the company
4 de setembro de 2023
Resposta da By Glaze
Thank you so much Anna, this is such a lovely review xx
Lovely Jewellery!
Great customer service when I needed to exchange for a different size & ended up with some lovely jewellery!
30 de agosto de 2023
Resposta da By Glaze
Thank you so much Laura, we really appreciate your kind review xx
absoluetly love this!
absolutely love my moon choker necklace. get so many compliments!
29 de agosto de 2023
Resposta da By Glaze
Thank you so much Jamie! xx
I got silver sand square huggies and I…
I got silver sand square huggies and I instantly fallen in love with them :-) Beautiful pair of earrings, good quality and comfortable to wear :-)
28 de agosto de 2023
Resposta da By Glaze
Hey Anna, this review means so much to us, thank you for supporting By Glaze xx
Beautifully crafted jewellery that’s…
Beautifully crafted jewellery that’s suits all ages.
3 de setembro de 2023
Resposta da By Glaze
Thank you so much for your kind review Nadine xx
Resposta da By Glaze
Thank you so much, it means the world to us to hear this xx
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