By perin jewelry Opiniões 26

Resposta da By perin jewelry

27/02/2026

Dear KN,

Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel disappointed, especially since this was meant to be a gift.

We would, however, like to clarify what happened from our side.

Before placing your order, you contacted us to ask about engraving the bracelet in Kurdish. As Kurdish is a language we are familiar with, we kindly assisted you with part of the translation to help you achieve what you wanted.

When the order was placed, the engraving text entered on the bracelet itself was written in Turkish. However, in the order note you mentioned that you wanted the Kurdish version/translation of that text. The text that was ultimately engraved was exactly the text that was submitted with the order. We always copy and engrave the provided text exactly as written, to avoid making assumptions or altering personal messages.

After receiving your message stating that you had expected a different engraving, we explained that based on the information submitted with the order, it was not clear that a different final text should have been used. Since personalized items are produced exactly according to the customer’s submitted text, we rely entirely on what is written at checkout.

We did respond to your message and clarified the situation. After our explanation, we did not receive any further reply from your side.

We completely understand that mistakes can happen, especially with translations in different languages. However, in this case, we engraved the bracelet exactly as requested in the order details provided. We always recommend carefully reviewing the final text before completing a personalized purchase, as we cannot change or reinterpret the text once production has started.

We genuinely value every customer and always aim for clear communication and fair solutions. We’re sorry that this experience left you feeling disappointed, as that is never our intention.

Kind regards,
Byperin | Perin jewelry

Resposta da By perin jewelry

27/02/2026

Dear Fanaj,

Thank you for your review. We’re sorry to hear that you are not satisfied with the necklace.

Our spinner necklace is actually one of our best sellers, and the quality of the engraving is something we consistently receive very positive feedback on. For that reason, we do not fully recognize the situation as described.

It is important to mention that the final result of a photo engraving strongly depends on the quality of the image that is uploaded. In your case, the photo provided was black and white and unfortunately very blurry. We did our best to enhance and strengthen the image before engraving it, to achieve the best possible result.

Because this is a photo engraving (and not a text engraving), the visibility naturally depends on lighting and angle. The image becomes clearer when the pendant is tilted and light falls on it correctly. This is characteristic of photo engravings and is also shown clearly on our website and social media, where we demonstrate how the engraving becomes visible by moving it in the light.

In our opinion, considering the quality of the original photo, the necklace turned out as well as possible. That said, we always want our customers to be happy with their purchase, so you are welcome to contact us directly to discuss possible options.

Kind regards,
Byperin | Perin jewelry
www.byperin.com

Resposta da By perin jewelry

8/12/2025

Hello Ayten,

Thank you for your feedback. We understand that the timing of the delivery was important for your surprise.

Once a parcel is handed over to the carrier, the exact delivery date is no longer within our control. However, customers can always follow the shipment through the tracking link provided in the order confirmation. In this case, the carrier delivered earlier than expected.

If you need us to check anything regarding your order, feel free to provide your order number and we’ll be happy to assist.

Kind regards,
Byperin | Team Perin
www.byperin.com

Resposta da By perin jewelry

3/12/2025

Beste Paard,

Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons enorm om te horen dat onze advertenties teleurstellend waren en dat u geen reactie heeft ontvangen op uw eerdere contactpogingen. Dat is absoluut niet de ervaring die wij willen bieden.

We helpen u graag zo snel mogelijk verder. Zou u ons een bericht kunnen sturen met uw bestelnummer of het e-mailadres waarmee u contact heeft opgenomen? Dan zorgen wij dat uw vraag met prioriteit wordt opgepakt.

Onze oprechte excuses voor het ongemak, we staan klaar om dit voor u op te lossen.

Met vriendelijke groet,
Team Perin | ByPerin
www.byperin.com

Resposta da By perin jewelry

3/12/2025

Dear Ebony,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve had with your bracelet and the trouble it caused you, that is absolutely not the experience we want any of our customers to have.

We also apologize for the delay in communication. You should always be able to count on a timely and helpful response from us.

Regarding the faulty clasp: normally, whenever a product issue is reported within the warranty period, we’re more than happy to repair or replace the item. However, we do need some form of evidence (such as photos or videos) to assess the issue properly, especially in cases where the item is no longer available for inspection. Without this, it becomes very difficult for us to determine what went wrong and offer the appropriate solution.

If you still have any photos, videos, or even older messages showing the issue with the clasp, please send them to us. Even partial evidence can help us move forward and find a fair resolution for you. We truly want to assist and ensure you feel supported.

Once again, our sincere apologies for the inconvenience you’ve experienced. Please reach out to us with any information you can provide, and we will personally make sure your case is reviewed as a priority.

Lots of love,
Team Perin | Byperin
www.byperin.com

Resposta da By perin jewelry

3/12/2025

Beste Dilayla,
Bedankt voor uw mooie review! Wat fijn om te horen dat u een goede ervaring heeft gehad en dat de verzending snel was. We waarderen het enorm dat u vaker bij ons wilt bestellen, daar doen we het voor!

We kijken ernaar uit om u binnenkort weer terug te zien.

Liefs,
Team Perin | Byperin
www.byperin.com

Resposta da By perin jewelry

5/06/2025

Beste Nazabu,

Wat jammer om te lezen dat je niet tevreden bent over de communicatie. We willen hier graag op reageren, omdat dit beeld niet helemaal klopt.

Je vraag is door ons netjes beantwoord via e-mail. Vervolgens stelde je dezelfde vraag nogmaals, waarop we opnieuw hebben gereageerd. Het is mogelijk dat onze e-mails in je spamfolder zijn beland – we raden aan om die ook even te controleren.

We doen altijd ons best om snel en duidelijk te communiceren, en vinden het jammer dat dit in jouw geval anders is overgekomen. Mocht je nog verdere vragen hebben, staan we uiteraard opnieuw voor je klaar!

Hartelijke groet,
Team By Perin | Byperin
www.byperin.com

Resposta da By perin jewelry

27/05/2025

Beste Chantal,

Hartelijk dank voor je uitgebreide feedback. We vinden het erg vervelend om te horen dat je teleurgesteld bent in je ervaring met onze service en nemen je opmerkingen dan ook serieus.

Het spijt ons dat het retourproces niet naar wens is verlopen en dat je ons retourbeleid als onduidelijk hebt ervaren. We begrijpen dat dit voor verwarring heeft gezorgd. Volgens onze huidige voorwaarden, die op onze website te vinden zijn, zijn de retourkosten inderdaad voor rekening van de klant, en worden de oorspronkelijke verzendkosten bij retour niet vergoed. We zullen echter nogmaals kritisch kijken naar de duidelijkheid van deze informatie op onze website en in onze algemene voorwaarden, zodat er in de toekomst geen misverstanden over ontstaan.

Wat betreft je opmerking over de wettelijke verplichtingen: we nemen je zorgen serieus en zullen dit intern verder bespreken om zeker te zijn dat ons beleid volledig in lijn is met de consumentenwetgeving. We vinden het spijtig dat je nog geen reactie op je laatste e-mail hebt ontvangen – dit is zeker niet de service die we willen bieden. Tijdens vakantieperiodes kan de reactietijd helaas iets langer zijn, maar we streven er altijd naar om iedereen zo snel mogelijk te helpen.

We willen dit graag netjes met je oplossen. Zou je ons alsjeblieft opnieuw kunnen mailen met je bestelnummer? Dan kijken we graag met je mee naar een passende oplossing.

Met vriendelijke groet,
Team Perin | Byperin
www.byperin.com