Byteful Opiniões 186

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They have a professional customer service which I love. But the main reason I enjoyed their service the most is that they offer a very stable service. In my case, I used their residential proxy servic... Ver mais

Classificada 5 em 5 estrelas

Tim was extremely helpful in supporting the integration of their proxy with the program I work with. He was available online and guided me step by step through the entire process, making everything cl... Ver mais

Classificada 5 em 5 estrelas

Really happy with my experience using Ping Proxies. Their support team was super friendly and quick to help with everything I needed. They even gave me a free 1GB trial, which made it easy to test a... Ver mais

Classificada 4 em 5 estrelas

Their static ISP proxies are fast & clean with great competitive price. For EU I think they only have proxies in Sweden at the moment, so I hope they could expand their service in other EU countries... Ver mais


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

186 opiniões

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Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Classificada 5 em 5 estrelas

A+ Proxies & Support

I've been using their residential proxies and they are top-tier! Also, their customer support is extremely helpful and attentive. James was awesome! Thank you!

24 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have been using the services supplied…

I have been using the services supplied by the Ping Proxies team since their merger. Once of the most consistent suppliers of proxies in the market, their support staff are extremely helpful, understanding of their product and willing to go the extra mile for you.

18 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best proxies

Best proxies

I personally use ping for retail botting. Every person I met who consistently gets massive checkouts runs this in their rotation. Worth every penny!

28 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Pattern of Flawed Products and Punitive Support

I came to Ping Proxies with a simple and professional need: a high-quality, static residential US proxy for a use case requiring strict security and data consistency. What I received was a masterclass in how a company deals with a customer who uncovers the flaws in their products.

Over several days, I was provided with two consecutive IPs that were objectively and technically flawed.
1. The first proxy was on a Charter Communications (US) ASN but was inexplicably linked to a Belgian (.be) domain.
2. Its replacement was on a top-tier AT&T (US) ASN but was linked to a Cambodian (.kh) domain.

As any professional in this space knows, this geographical data mismatch between the ASN owner and the domain is a massive red flag that will instantly fail any serious fraud detection or security consistency check.

When I politely pointed out these verifiable technical flaws, the support team's response was not to solve the issue. Instead, they repeatedly deflected and demanded I disclose private, confidential information about the specific service I was using—information that was irrelevant to fixing the objective data mismatch of their IP.

When I stood my ground, citing privacy and the fact that the issue was with their product's technical integrity, they suspended my account.

BEWARE: My experience demonstrates a deeply concerning business practice. Ping Proxies appears to sell IPs with significant data integrity issues. If you are knowledgeable enough to identify these flaws, their strategy is not to provide a better product, but to intimidate you into silence and, ultimately, suspend your account to get rid of you. They chose to punish a customer for proving their product was not fit for purpose.

I cannot in good conscience recommend this service to anyone who requires a truly high-quality, technically consistent, and reliable proxy. You are not paying for quality; you are paying for a potential headache and a support team that may turn on you if you're too smart.

27 de julho de 2025
Opinião espontânea
logótipo da Byteful

Resposta da Byteful

Hello An,

Thank you for your feedback. We maintain hundreds of ISP subnets and were happy to offer you a replacement to ensure you received a suitable subnet.

However, our standard replacement process requires customers to specify their use case so we can provide the most appropriate solution, and log any past issues for future reference.

When asked for details about your use-case, you mentioned trying to pass anti-fraud systems related to "financial platforms" but declined to provide additional specifics about your use case – this was a very large red flag for our team.

Unfortunately, using our proxies for financial platforms is prohibited under our Acceptable Use Policy and Restricted Domains Policies, as we maintain strict blocklists to preserve network integrity and prevent fraud.

This triggered our routine KYC review process, which requires a detailed explanation of your intended use case and identity verification, as outlined in our KYC Policy. We reached out to complete this process so we could find a suitable solution for your needs, however, you have not yet replied.

We remain committed to helping you find proxies that meet your requirements within our terms of service and whilst maintaining the integrity and compliance of our network.

Cheers,
Tim, Founder at Ping Proxies

Classificada 5 em 5 estrelas

Great experience. Great proxies. Fast Service

Great experience. These proxies work great for your everyday needs, customer service is also very high. I came with an inquiry and was resolved very fast. Great people to work with would definitely continue with their services in the near future. Thanks again for the fast and great service!

19 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great support

Great support. When my proxy was down due to some issues they replaced it for me. Then when I asked them to give me a proxy that matched my previous proxy's location they also helped me get that!

:)

23 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best proxy service provider!

Best and most clean static residential ip's I have come across. 10/10 customer service as well which makes doing business with them even better. Tim was a great help! Thanks much.

21 de maio de 2025
Classificada 5 em 5 estrelas

SHOUT OUT TIM

Been struggling to learn some stuff with Proxies but Tim made it super easy. He was cool and answered in a timely manner. Will for sure be a return customer becasue of that.

19 de abril de 2025
Opinião espontânea

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