SCAM ALERT!! Avoid!!
It's just a dropshipping store with chinese products. SCAM SCAM SCAM avoid at all cost.
18 de agosto de 2025
Opinião espontânea
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Cake Maternity empowers women with luxurious, comfortable and supportive maternity lingerie and nursing wear. Look as good as you feel!
Informações de contacto
2153, Baulkham Hills, Austrália
- cakematernity.com
Faulty bras and rubbish customer service …
I have ordered from Cake Maternity since 2020 and purchased numerous bras.
In my last two orders, two bras (priced at £60 each) have become faulty with the wire popping out of the seam.
These bras have never been handled or washed any differently to the others I have worn.
Contacted customer service about this and all they could offer was 20% off a future purchase. How can something so expensive break so quickly and easily and not be replaced?
I will NEVER buy from them again and consider the customer service appalling.
There are better maternity bras out there at a fraction of the cost.
14 de outubro de 2024
Opinião espontânea
Resposta da Cake Maternity
Hi Nicole,
We are sorry to receive your comment.
As Customer Service Manager I can confirm that I've looked deeply into every piece of communication we've had with yourself & can confirm the case was correctly handled.
Firstly, I would like to advise that like most bra brands, we warranty our bras for a period of 30 days.
The bra in question is about 4 months old and from the pics you'd sent over, was regularly washed & worn.
There are a few safeguards in the design around the wire popping but this can still occur under cases of extreme pressure (change in size) or under certain washing conditions. Our team have explained these cases in detail via our email exchanges.
I can also attest to the above as we have also received communication from you a while back about this happening with another product, which had been used for over a year.
Cake Maternity is made from quality materials & made to the highest of standards. With over 20 years in business we stand by the product. In the interest of customer service & as a goodwill gesture, a 20% offer was provided. We are sorry it didn't meet with your expectation.
Kind wishes
Jackie
So comfy honestly!
Cake Maternity have such comfy bras! I got the Tutti Frutti style and have 4 at the moment because I wear them all the time. They are honestly comfy enough that I sometimes go to sleep in them! I was unsure about size but the live chat helped me figure out what would be the best fit and because I got a size small it had a bit of range in the size which was good. They are a tiny bit on the expensive side but for the comfort level I got it is well worth it.
8 de outubro de 2021
Opinião espontânea
Absolutely non-existent customer service
Absolutely terrible experience ordering from Cake Maternity. Purchased a few bras, kept most but wanted to return a couple - online returns system was not available for one and I have tried and failed to reach their customer service team for over a month. The only customer service contact available is a bot on their website which doesn’t actually ever take you through to a human, and an email address which seems to be unmanned given that I’ve had no responses to my emails/ tweets. No UK telephone number available. I’m at a loss as to what to do, now stuck with £50+ which don’t fit. Completely useless and won’t be ordering from them again. Avoid at all costs.
18 de julho de 2021
Opinião espontânea
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