camileandstone.com Opiniões 654

Love the range of jewelry and the pricing is very reasonable. Fabulous customer service, fast shipping and no hassles. Highly recommend!

We put in a very expensive order and it arrived quickly but the earrings were supplied without the backs. We complained and although an initial response saying they are sorry that was it. Haven’t responded since. Good luck

DO NOT BUY FROM HERE.

Absolutely shocking customer service. I paid premium delivery and it arrived a month later than expected. I emailed and emailed and no response from the supposed ‘customer service’.

I would never buy here again.

Update @camileandstone. I am not able to message you as every time, I do not get a response!!!! My order number is 266601.

Purchased a complete set of bracelet, ring, ear rings and necklace. Ring was too small even though I ordered the right size. Bracelet is too large. Tried so many times to email to their support address, sent in the form from the contact us and even tried to call them with no success and that's more than 2 weeks ago when they promised to reply within 24 to 48 hours. Stuck with the wrong products. Also note that they ship from Australia via DHL which added 1/3 of the cost of the order for DHL brokerage fees, customs, duties and taxes. I was not expecting this at all. I would say that this company needs to grow up as an International seller which they clearly are not currently. Make your own decision but I would suggest buying from established companies within country as the better option. I was fooled by the fact the order process was done on a camileandstone.ca Canadian website that promised a local delivery within 3 days. At the end the order and communications came directly from Australia plus all the fees and headaches of Customs clearance and no way to contact them to get any exchanges or returns. Sad for a company that seems to have good prices and a lot of nice product.

Let down again. They offered to replace the earrings I bought for my friend for her wedding as they turned up destroyed . Have waited over 2 weeks. Still have not been shipped. Wedding was last week. Just want a refund now
Order number is 288202. Why is it that I can only get a reply by giving a bad review? Not one of my emails has been answered??

Beware - It’s a scam! Really poor quality jewellery. To make a return you have to request the return address details by sending an email, however they don’t respond to you. Multiple attempts to reach out but no luck. Money gone!

SUCH A WASTE OF $150. Brought two pieces of their jewellery with the understanding it’s high quality. The bracelet I ordered was two small, despite me being a slender person. I reached out twice (via their returns) to try and return it. The first time I got an email saying someone would be in touch within 24hrs, but never heard back and same the second time. I do however get emails everyday with them trying to get me to buy more of their things, which is VERY FRUSTRATING.

The second piece of jewellery for the most part fitted me (dispute them being slightly to big for my ears) I actually still really liked them. However, after two/three weeks of wearing them everyday one of the Huggies hoop clasps have been bent out of shape, so it’s hard to get them to clasp around and I have to bend the shape of the metal to get them to clip closed.
I don’t do any contact sport or anything, the most possible explanation is it has happened from me sleeping on my side. - Since they are all about advertising their products quality I thought the actual quality of their product would live up to the hype - shouldn’t of believed them, they just want your money.

The customer service has been appalling! Been trying to arrange a return for 2 weeks and absolutely no communication from them. How can you expect customers to return items in your time frame if you don’t respond to your own processes.

Was disappointed when I received the items.
Stated in their site Sterling Silver. But there are NO sterling silver stamps on any of the pieces that they clam are. They should have a stamp to prove authenticity.
When I asked they told me to send photos of the problem.
How ridiculous as I provided my order numbers and all relevant information. NO RESPONSE. Would not purchase again.
In reply to sellers reply.
I did not purchase any GOLD pieces all items were silver. I provided you with my order number and ALL details previously. Your response seems like something that is pre written to unsatisfied customers and just altered to match.
I am far from happy with any of my purchases from you as your advertising is totally false.
I have purchased elsewhere at cheaper prices and have received far better quality and true to what is advertised.
Have had items checked and out of all the items we received which stated STERLING SILVER not one item is. 2 items in particular can be purchased from a jewelry shop for just under half price of each item.
They should be shut down.
I want nothing more to do with this company as they are just scammers making false claims... don't listen to their excuses as they seem to have so many.

The customer service is amazing! So helpful and understanding. Really easy to communicate with. Will definitely purchase again!

I recently purchased the ‘Eternity Infinite Solitaire Bracelet’ and unfortunately, after only three weeks, the bracelet broke and a gem stone fell out. It was disappointing, especially considering how little time I had owned it, and it did make me question the quality at first.

However, I have to genuinely commend the customer service team at Camile & Stone, especially Ellie, who assisted me throughout the process. She was kind, professional, and understanding, and quickly acknowledged that it was likely a manufacturing fault. I was given several options to resolve the issue — receive the same item again, swap it for something different, or choose a 100% store credit refund. I really appreciated being given a choice.

I decided on a replacement of the same bracelet, and it was organised straight away with no hassle. The entire process was smooth and reassuring.

While it’s never ideal for jewellery to break so soon after purchase, I truly appreciate how efficiently and thoughtfully the issue was handled. That level of customer service really makes a difference.

If I could give negative stars I would. Typing thier .com URL redirects me to camileandstone.nz so I assume they're the same. Maybe it's a scam but they had Afterpay so I stupidly thought it was safe. I bought a pair of earrings on Jan 22nd, got the emails and a tracking number with DHL but the parcel never arrived at DHL so they couldn't do anything about it. I've emailed their email address multiple times with no response. Raised a dispute with Afterpay (I've already paid the thing off) with no resolution. Do not trust!

After my necklace broke the team offered me a replacement or to select another item free of charge. Communication was swift and new item was received very quickly. Thank you so much, love the products and so glad I have a new one to wear.

Ordered two bracelets, one has discoloured within a week, metal looks cheap and not nice, have contacted twice looking for assistance but no response so far. So disappointed because the other bracelet is fine but this was a birthday gift and she's not very happy.

Amazing customer service, and beautiful jewellery. The team has gone above and beyond to help fix a faulty item without even being asked! Really impressed with both the product and the customer service.

I ordered from their website on 14 December as a last minute Xmas gift based off them advertising it leaving the warehouse within one day. I also paid extra to rush the order. The order didn’t leave the warehouse until 23 December and finally arrived at the post office for collection another two weeks later. Will never order from them again. I sent repeated emails and although they would eventually respond, their responses were not any help. They did PM me further to a post I made on Facebook but I had already tried emailing them more than once so kept referring the back to my emails. I would absolutely NOT recommend Camile And Stone. I get they cannot control AusPost but they do control their sales and customer service which was the issue.

Absolutely brilliant service! I realised I had made an error when ordering a present. They were incredibly quick to respond and friendly throughout the whole process. They sorted everything with zero hassle, which took a lot of stress off me. Such a great experience — I’ll definitely be ordering again and recommending them to others.

Bought moissanite earrings as a gift. They were stunning and beautifully packaged and arrived in a few days. Will definitely be buying more from this store. Thanks

Do not purchase! I bought a number of pairs of earrings during their sales period and didn’t receive one pair - they so clearly didn’t bother to notify that it was out of stock, even though it was in stock when I purchased. The packaging I received would not have fit that final pair of earrings, so this tells me they were never going to send them!! So were they just hoping I wouldn’t notice and they’d get my money for free?

Extreme lack of integrity, and disgraceful dishonesty with what’s going on. Offered a $30 voucher to which I asked to be applied to the earrings I hadn’t received yet. There were at least 3 emails where Ellie asked me if I wanted to wait til the earrings were back in stock. I said yes each time but she hasn’t sent me the earrings! Then she had the audacity to ask me to pay for them again and would generate a new invoice. NO! Send me the earrings and I’ll pay the difference with the voucher applied. She refunded me when I asked to only be refunded the voucher amount, and for her to send me the earrings!! Absolutely not worth it and we’ve just ended up back at square 1 where I’m a disappointed customer, without my earrings I ordered, and they couldn’t really care less. Do not buy from this business, the fuss is not worth it.

Really great to deal with. Extremely responsive and happy to sort changes at the last minute. Would highly recommend. Jenny especially helpful.