No Safari - No Refund - No Accountability
We previously travelled to Kenya with Camili Safaris as two families, ten people in total, and had a wonderful experience. Everything went flawlessly.
Following a cancellation for summer 2025, the owner, Marcel Owino, proposed an alternative safari to Uganda and Rwanda for four people. Based on our excellent first experience, we trusted the company and accepted his proposal. The full safari amount of €25,760 was paid in May 2025.
In July 2025, Marcel admitted a booking error regarding the travel year, and our safari was rescheduled to 1–14 August 2026.
Following the Ebola outbreak in the region, Camili Safaris advised us to cancel the trip. We did so in June 2026, and our full refund of €25,760 was accepted.
Despite repeated promises, we have still not received our money. The payment documents provided could not be traced by our Belgian banks and the owner has since stopped responding to our attempts to contact him.
What makes this particularly painful is that we trusted Camili Safaris precisely because of our excellent first experience. Never did we expect to end up in this situation. Having gone from such a positive experience to being left without our money or proper communication makes us feel doubly betrayed.
We are pursuing a formal complaint and advise other travellers to exercise caution.
Our total financial loss amounts to €31,760: €25,760 in outstanding safari payments and approximately €6,000 in flight costs, as tickets had to be booked twice following the original booking error.