I brought a camptech kensington air awning just over a year ago. I have just been told that camptech do not supply replacement front panel. My awning front panel was damaged by storm Dave and I can't... Ver mais
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Leia as opiniões dos outros
Top Notch experience. We originally ordered an Atlantis from Purly outdoors in Nuneaton, unfortunately the Atlantis was on back order & not available until May, so we took the bull by the hor... Ver mais
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We purchased our first awning from Jeff Bowen Awnings. Amazing customer service. The awning is erected for all year purposes and has withheld all the awful weather we have had storms, 50mph winds w... Ver mais
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I first spoke to the Camptech team at The Caravan and Motorhome Show, and they were incredibly friendly and helpful. Their advice made choosing the right awning easy. I purchased the Buckingham a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We supply Traditional and Inflatable Awnings, as well as Drive Away Awnings for Campervans and Motorhomes.
Informações de contacto
Unit 36/37, Stretford Motorway Estate, M32 0ZH, STRETFORD, Reino Unido
- 01977529897
- info@camptech.com
- camptech.com
4,3
Excelente
189 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is John who bought one of your…
This is John who bought one of your falsely advertised full season awnings that fell apart after a couple of days. Your reply is like your awning.A Joke. I have lost over 1k on a not fit for purpose awning. That isn’t full season. I had to purchase another awning Dorema after yours fell apart. Guess what I went to Anglesey for Easter. Had storms at 56 mph and gusts over 106 mph with hail non stop all night and most of day. The Dorema which I bought is advertised as full season and not a thing was wrong with it. So how come your cheap made awning fell apart in winds and rain 50 percent less than what I have just experienced. Is it because the awning I bought of you was badly manufactured.YES. Your reply to my previous post is a JOKE JUST LIKE YOUR AWNING. NOT FIT FOR PURPOSE. DO NOT BUY CRAPTECH
12 de março de 2026
Opinião espontânea
Resposta da Camptech Products
Hi John,
Thank you for your second review.
To clarify, the product is not falsely advertised it is described as a seasonal awning, not a storm-proof one. Awnings are constructed from fabric and poles, not permanent materials, and you mentioned that the damage occurred during adverse weather conditions. We also have not received any images showing the awning fully erected and correctly secured prior to the damage, which makes it difficult for us to assess the original setup and usage conditions.
We’re pleased to hear you’re happy with your self proven storm-resistant awning from Dorema. However, it’s worth noting that, like ourselves and most manufacturers, they also do not cover damage caused by extreme weather conditions, excessive tensioning, or misuse.
Have a lovely day :)
Kind regards,
Camptech Products Limited
Cannot buy replacement panels
I brought a camptech kensington air awning just over a year ago. I have just been told that camptech do not supply replacement front panel. My awning front panel was damaged by storm Dave and I can't get a replacement one! Why is the question I spent a lot of money on this awning so you would think that spare panels would be available. You buy a car to find out that you cannot get replacement panel if you have an accident. So I would advise think against buying a camptech awning.
5 de abril de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Darren,
Thank you for your review.
We’re sorry to hear about the issue with your awning.
Unfortunately, front panels are not interchangeable, as they are specifically cut to fit each individual awning rather than just the size.
We also do always recommend taking your awning down during storms to help reduce the risk of any potential damage.
If the panel requires repair, you can contact our repair centre, TVS, on 01204 708131. They’ll be able to assist you further with arranging a repair.
Kind Regards,
Camptech Products Limited
Very very unhelpful customer service
Camptech starline elite 300 air awning. Only had the awning a week and put it up for 3 days, awning seems good quality so far, I contacted Camptech to ask about veranda bars, they replied by email to say the veranda bars are alloy not air and that they don't deal direct with the public and couldnt send a link to the poles we need and that i should contact a dealer, i have searched the internet for these poles and no luck, this is the worst customer service ever UPDATE
I clicked on the link you sent and I still can't find these poles, it is absolutely crazy that this starline ELITE has alloy poles but the cheaper version has air poles, also since I left a 1☆ review you have changed your attitude and trying to help which you should of done in the 1st place
9 de abril de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Annon,
Thank you for your review.
I’ve seen your email regarding the Starline Elite 300. For this model, alloy veranda poles are used rather than air poles, which is why the image you shared shows the fitment for the alloy version. You can still create a veranda just the same, but with poles not air tubes.
Our customer service team did advise that you would need the SL517-J Alloy Veranda Poles, which are suitable for the Starline Elite 260/300/390. These can be purchased through any Camptech dealership as we do not sell directly to the public.
You can also find the item on our website here, which can be provided to any Camptech dealer who will be able to assist you with the purchase of these:
https://www.camptech.com/product/alloy-veranda-pole-for-starline-elite/
If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Camptech Products Limited
___________________________________________________
Hello again,
Further to the your edited review, if you search Google for “Starline Elite Alloy Veranda Bar,” you should find relevant results. For convenience, I’ve also included a link to one of our dealers who can supply this item:
https://www.a2zcamping.co.uk/poles-pole-sets/camptech-starline-air-elite-alloy-veranda-bar.html
The alloy veranda bar is a design update we introduced to the Starline Elite. Whether the bar is air or alloy does not affect its function it still creates the same veranda effect. Other brands offer similar alloy veranda bars for comparable models.
We welcome all reviews, as experiences can vary from person to person. There has been no change in attitude, the information remains consistent. However, different areas are managed by different team members, so responses may vary slightly.
Hope this helps!
Kind regards,
Camptech Products Limited
Top Notch experience.
Top Notch experience.
We originally ordered an Atlantis from Purly outdoors in Nuneaton, unfortunately the Atlantis was on back order & not available until May, so we took the bull by the horns & ordered a Buckingham instead.
Extremely pleased with this choice, it's a HEAVY awning to erect, however when completed it does look "The Business" on the side of our Bailey GT75 Portofino.
The following is not in anyway meant as a criticism but more of a "user engineering" point of view.
The Buckingham is 3 metres wide & honestly it could really do with 2 extra stantions at either end, This would make it far more "stable" in high winds ....(personally I purchased 2 extra poles & it is now far more of a "solid" construction)
Further, 1 roof rafter does not do the job of keeping the fabric "tight" on the roof, again I purchased an extra roof rafter & it is amazing the difference it makes.
Overall 9.75 outta 10 ....a little more consideration on the 3 metre width would have been a good way to go !!
24 de março de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Keith,
Thankyou for your review.
We’re pleased to hear that you’ve had such a positive experience with Camptech and one of our dealers. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
In response to your reply
In response to your reply. You fail to mention that you deemed that a bird had probably caused the damage.
Yes you agreed to repair as a gesture of goodwill, which we accepted, but had we known what a botch job the repair would be, then we would have refused the repair.
For a professional repair company, I can only say what an absolute unacceptable repair they have carried out. It would highly unlikely withstand the stretching of the canvas and the elements of the weather.
Maybe you should take on board other customers opinions on how unhelpful the customer service and aftercare from Camptech is.
Your awnings are far from cheap, so would expect a better level of customer service. Yet this is not the case. Just reading other reviews about Camptech and your lack of empathy, says it all.
Camptech products are ones to definately avoid buying.
7 de março de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Alyson,
At no point have we stated that a bird caused the damage. Our response to the dealership was as follows:
“Upon close examination of the damaged area, we observed that the outer threads around the tear are frayed and pulled outward, which is consistent with the fabric having been caught or snagged by a sharp or pointed object.
This type of damage pattern typically occurs when an external force is applied in a single direction, causing the outer weave to separate.”
There is no mention of a bird in any of our correspondence to the dealership, so we are unclear as to where this assumption has come from.
In regard to the repair, the method used is specifically selected for this type of damage. Small tears cannot be effectively patched, and alternative methods such as stitching or clear patches can lead to further issues over time, including peeling or water ingress. Seam sealant bonds directly to the material, providing a durable and watertight repair, which is why it was used in this instance. This is a widely accepted approach, and any awning repair specialist would confirm this.
We do not believe our customer service is at fault in this situation. The concern appears to stem from dissatisfaction with the outcome, rather than the service provided. A new canvas was requested, which we were not obliged to supply. However, we carried out a goodwill repair in an effort to assist.
While we always aim to support our customers where possible, in this case the issue reflects a difference in expectation rather than any shortcoming on our part.
Many customers would not share your view that we should be avoided, but we respect your right to express your opinion.
Kind regards,
Camptech Products Limited
Atlantis DL
I’ve been using the Camptech Atlantis DL Size 16 awning on a seasonal pitch, and overall it’s been a solid, reliable choice.
The build quality stands out straight away. The material feels thick and durable, not flimsy like some lighter awnings. It copes well with typical UK weather, including heavy rain and strong winds, without any signs of strain or leaks. Once properly pitched, it feels very sturdy and secure, which is exactly what you want for a seasonal setup.
Space-wise, the size 16 offers plenty of room. It comfortably extends the living area, making it ideal for longer stays. The layout is practical, with good headroom and large windows that let in plenty of light without making it feel exposed.
In terms of setup, it does take time and effort, especially the first couple of times. This isn’t a quick weekend awning. It’s built for staying put. Once it’s up though, it stays put well, and you won’t find yourself constantly adjusting it.
Zips, seams, and fittings all feel robust and well made. Nothing feels cheap or like it’s going to fail after a season. That matches what you see reflected in many Trustpilot reviews, where durability and weather resistance are consistently praised.
The only downside is the weight and setup time. It’s not something you’d want to put up and take down frequently. But that’s the trade-off for the strength and quality you get.
Overall, if you’re looking for a sturdy, good-quality seasonal awning that can handle British weather and give you extra living space without worry, the Camptech Atlantis DL is a dependable choice.If you want, I can tighten it up for Trustpilot specifically or make it sound more personal with your caravan setup.
8 de março de 2026
Opinião espontânea
Resposta da Camptech Products
Hi May,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
We purchased our camptech Savannaha…
We purchased our camptech Savannaha from Pontypridd Caravans
Which was completed within days of purchase and collection
25 de fevereiro de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Chris,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Outstanding quality
We purchased our first awning from Jeff Bowen Awnings. Amazing customer service. The awning is erected for all year purposes and has withheld all the awful weather we have had storms, 50mph winds we are really impressed. Made to high quality standtand would definitely purchase again without hesitation.
25 de setembro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi JB,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech and your awning withheld through the weather! Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Bought camptech atlantis dl from…glossop caravans
Bought camptech atlantis dl from glossop caravans last week which arrived 2 days later checked contents and found the veranda pole that we ordered as an extra was missing spoke to dominic the salesman who checked contents over whatsapp and agreed to send another one out which arrived the next day
Awning won’t be going up on seasonal pitch till April so can’t comment on that but reading reviews should have no trouble
17 de janeiro de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Elaine,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support. We are so delighted you managed to get sorted!
Kind regards,
Camptech Products Limited
Excellent product
15 de janeiro de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Paul McVeigh,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Resposta da Camptech Products
Hi Kev Mason,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Camptech Count DL
We purchased our Camptech Count DL awning from A&E leisure. They were very helpful in answering all of our questions and did so very quickly. Delivery was very efficient and everything arrived well packaged. We haven’t yet had chance to use the awning as the 2026 season is yet to begin, but we are very much looking forward to it.
14 de janeiro de 2026
Opinião espontânea
Resposta da Camptech Products
Hi L.Edwards,
Thank you for taking the time to leave us a review. We’re pleased to hear that you’ve had such a positive experience with Camptech and A&E Leisure. Building long-term relationships with our customers is very important to us, and we greatly appreciate your feedback and support.
Kind regards,
Camptech Products Limited
Bought our Starline 200 at the NEC…
Bought our Starline 200 at the NEC 2025. It arrived in good time and now used twice and really impressed with it.
10 de janeiro de 2026
Opinião espontânea
Resposta da Camptech Products
Hi Graham,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Buckingham Awning
I first spoke to the Camptech team at The Caravan and Motorhome Show, and they were incredibly friendly and helpful. Their advice made choosing the right awning easy.
I purchased the Buckingham awning, and it has been absolutely brilliant—no issues whatsoever. The quality is outstanding, and it’s clear the product is built to last.
In fact, because of how impressed I’ve been, friends and family have since purchased Camptech awnings too. Great product and great team—highly recommended!
18 de janeiro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Scott,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
CampTech Savanna DL Size 18. Hard work.
The awning was very difficult to erect. The instructions might as well have been in a foreign language. It took me four hours to erect and the result was not satisfactory. A few days later it rained and there was extensive pooling on the roof. After a prolonged discussion with the supplier, the CampTech manager visited and adjusted the setup. It took him 3 hours and it still is not perfect; it certainly does not look like the publicity photos. However, we accepted it. To resolve the roof pooling requires "roof-raiser" poles. These are described by at least one supplier as "essential accessories". If they are essential why are they not in the package? Why must they be bought separately?
The awning itself gets a 2 because I believe there are design faults. The CampTech manager gets a 4 for effort and perseverance. But I would not buy a CampTech awning again.
16 de maio de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Michael,
Thank you for taking the time to leave a review.
We are sorry to hear that our instructions did not meet your expectations. These have recently been updated to help make the process clearer and easier for customers, including images and step by step instructions.
Camptech does not deal directly with the public, which includes site visits. Therefore, the individual who identified themselves as a “Camptech manager” was not a representative of our business. This may have been one of our suppliers or the retailer from whom you purchased the awning.
Roof raisers are optional accessories. While some customers find them necessary depending on their setup or site conditions, others do not, which is why the choice to purchase them is left to the customer.
We are sorry to hear that you would not consider purchasing a Camptech awning again. However, should you require any further assistance, we do encourage you to get in touch.
At Camptech, we place a strong emphasis on building lasting relationships with our customers, and we genuinely value all feedback.
Kind regards,
Camptech Products Limited
Camp tech awning
We brought a camp tech air awning when we purchased anew caravan in sept 2024
After about 7 months When we were away one of the bladders went bang
As we couldn’t go back to the caravan supplier as they had gone into liquidation we went back to camp tech
Who told us that we needed to sort this out with the
supplier, we explained that the supplier had gone into liquidation but they said that this was not their problem.
After purchasing another bladder, whilst we were away again another bladder burst this badly damaging the awning. We rang camp tech again only to be told that this was not their problem. We visited the caravan and motorhome show at Birmingham in Oct this year where we seen the camp tech stall, we managed to speak to the camp tech manageress where we explained our situation, she asked us to send her photos of the damaged awning as she was appalled at the way were treated in the first place by her team. After she looked at the photos she had the awning collected within 48 hours so she could put all this to the directors, after looking at our awning she sent us a new awning again within 48 hours. We would like to say a very big thank you to her and her team for understanding and her professional customer service.
11 de julho de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Mr Calver,
Thankyou for your updated review!
We are glad to hear that you have now had such a positive experience and that our manager listened and helped resolve the issues you had!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Bought the awning at the NEC show…
Bought the awning at the NEC show delivered quickly, not used it yet.
27 de novembro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Alan,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Starline elite 390 air awning…
Bought starline elite 390 air awning for my caravan. Quality is really good. Looking fwd to some nice weather to enjoy it. Easy to inflate , don't miss the poles.
16 de outubro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Mr Tayler,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Purchased Buckingham XL via Granthams
Purchased Buckingham XL via Granthams. Order processed quickly and delivered in good time. Slight issue with the delivery company but not the fault of Camptech. All looks great and as expected good quality look and feel to all the parts. Very Happy so far.
5 de novembro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Justin,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
Our Camptech awning was purchased at the NEC Camping ans Motorhome Show …
Our Camptech awning was purchased at the Motorhome and Camping show at the NEC in October.
It was delivered on time.
We haven't had a chance to use it yet, it seems sturdy and well packaged.
We will update when we get chance to use it.
17 de outubro de 2025
Opinião espontânea
Resposta da Camptech Products
Hi Christine,
Thankyou for your review!
We are glad to hear that you have had such a positive experience!
Camptech places a strong emphasis on building lasting relationships with its customers and our company values customer feedback!
Best regards,
- Camptech Products Limited
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