Candid Opiniões 305

TrustScore: 1.5 em 5

1,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Ver mais

Classificada 1 em 5 estrelas

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Ver mais

Classificada 1 em 5 estrelas

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Escrito pela empresa

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Informações de contacto


1,5

Muito mau

TrustScore: 1.5 em 5

305 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great experience so far

Great experience so far - I’m seeing amazing progress and it definitely has been working up to this point!

15 de setembro de 2021
logótipo da Candid

Resposta da Candid

So glad to hear that, Jack! Thanks for sharing.

Classificada 2 em 5 estrelas

My husband receives photos/scans/videos…

My husband receives photos/scans/videos of how his teeth have changed every time he moves on to his next pair of aligners - I “iChatted” to ask why I don’t receive this same “service” and was not given a real answer - disappointing.
It’s normal to want to SEE your progress.

15 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Aleese! If you have the CandidApp, you should be able to access your "before" and "after" scans and videos there. If you're having trouble accessing that, please give us a call at 1-844-295-6915. Thanks!

Classificada 5 em 5 estrelas

On month 3

On month 3. Loving it!

15 de setembro de 2021
logótipo da Candid

Resposta da Candid

Awesome. Thanks for your feedback, Jennifer! We so appreciate it.

Classificada 5 em 5 estrelas

So far

So far, so good! The only regret I have is not doing this sooner!

15 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Mike. Thanks for your feedback! We really appreciate it.

Classificada 5 em 5 estrelas

This system is so easy to use

This system is so easy to use! I can feel and see the difference already and I’m only on step 5. I highly recommend.

15 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Catherine! When you’re happy, we’re happy.

Classificada 1 em 5 estrelas

Dont do it

Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

14 de setembro de 2021
Opinião espontânea
logótipo da Candid

Resposta da Candid

Hi Liz. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Classificada 5 em 5 estrelas

I am very please with my results

I am very please with my results. My teeth were very open and my bite was very bad. When I used to eat I could only use my back teeth to chew and because of that my jaw use to get swollen all the time. In only 7 month my teeth looks great and my bite is perfect.

9 de setembro de 2021
Opinião espontânea
logótipo da Candid

Resposta da Candid

Congratulations on your new smile, Xiomara! And, thank you. We so appreciate your feedback!

Classificada 4 em 5 estrelas

Worth the effort

The beginning of this process was very simple and enjoyable. I am a little frustrated that my progress has been delayed multiple times due to different things. A lot of sets don’t fit correctly and I don’t feel I am using the chewies correctly, since my progress is still delayed. They are also a hassle to clean so I am constantly brushing and flossing to no avail since my reports come back consistently that I need to brush/floss more. They just seem to be a great deal more work than I originally thought.

That being said, it is so nice to not have to schedule orthodontist appointments every other week and the progress is quicker than braces. They’re practically completely invisible and all self-consciousness is eliminated. The app is simple to use and find answers to basic questions. I am seeing (and feeling) a noticeable change in my smile, as well as a lowered sensitivity in my teeth. All in all, it will be worth the effort.

2 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Elizabeth. We really appreciate you taking the time to leave it! As always, please give us a call at 1-844-295-6915 if you need any help.

Classificada 5 em 5 estrelas

I love the communication and feedback…

I love the communication and feedback as well as the ease of scanning my progression. I have no complaints...Worth the time and money.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Raul! When you’re happy, we’re happy.

Classificada 5 em 5 estrelas

Amazing

thank you for the excellent service! my teeth look great so far :)

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks, Nadine! We appreciate your feedback.

Classificada 5 em 5 estrelas

I have had a wonderful experience

I have had a wonderful experience! Customer service is great, very helpful and willing to make your experience better. My teeth look great! Thank you Candid!!

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

You're welcome, Jenni. Thanks for your feedback! Can't wait to see your new smile.

Classificada 5 em 5 estrelas

Prompt feedback

I appreciate the prompt feedback and explanation of any issues. I also like the helpful suggestions and progress picture views.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Deborah! We appreciate it.

Classificada 5 em 5 estrelas

The remote process it simple

The remote process it simple and the staff are extremely responsive. I have had some aligners so far not fit 100% on my lower gum-line especially but nothing that seems to impair the process too much. They always seem to fit pretty good on my teeth.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Danielle. As always, please give us a call at 1-844-295-6915 if you need any help.

Classificada 4 em 5 estrelas

So far my treatment has been going…

So far my treatment has been going really well. The scans are easy to complete and I've gotten used to wearing them. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I ended up taking a nail file to the most recent one and that seemed to help. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Kiersten. Thanks for your feedback! We appreciate it, and will pass it along to our care team.

Classificada 5 em 5 estrelas

Amazing so far!

Amazing so far! Comfortable, easy scans, fast feedback, my gums and teeth are actually getting healthier!

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Thomas! We really appreciate it.

Classificada 3 em 5 estrelas

It's a big hassle to get in touch with…

It's a big hassle to get in touch with customer service. Keep in mind they may send you to a cleaning, even though you don't have any planned until later in year. They will put your monitoring on hold until you do exactly as they say. NO EXCEPTIONS. Also, you get the same feedback almost every time. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Cindy. We take comments like this very seriously, and have passed it along to our care team. Candid and its affiliated orthodontists aim to provide high quality services. If you need any assistance, our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST.

Classificada 5 em 5 estrelas

Big fan of the cleanliness

Big fan of the cleanliness, convenience, and how quickly I was able to begin my treatment.

1 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Alex. Thanks for your feedback! We really appreciate it.

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