Candid Opiniões 305

TrustScore: 1.5 em 5

1,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Ver mais

Classificada 1 em 5 estrelas

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Ver mais

Classificada 1 em 5 estrelas

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Escrito pela empresa

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Informações de contacto


1,5

Muito mau

TrustScore: 1.5 em 5

305 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Pretty good so far

Pretty good so far. I'll post when my treatment is complete.

14 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Eduardo. As always, please give us a call at 1-844-295-6915 if you need further help.

Classificada 5 em 5 estrelas

Love Candid!

My time with Candid has really been great. The technology they have to scan your teeth from home and not have to go to the dentist is unreal! I see such a transformation in my teeth already plus they’re getting whiter too.

13 de outubro de 2021
logótipo da Candid

Resposta da Candid

Hi MJ. Thanks for your feedback! We really appreciate it.

Classificada 5 em 5 estrelas

great product

great product, easy to implement and no need to go to your dentist boring visits any more.

13 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback! We appreciate it.

Classificada 5 em 5 estrelas

Once I got over the first step of doing…

Once I got over the first step of doing my own scan (which is super easy) everything has worked so smoothly. I can't believe I'm straightening my teeth without ever going into a dentist's office. Amazing.

13 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for sharing, Forrest! We appreciate it.

Classificada 4 em 5 estrelas

This was one of the best investments…

This was one of the best investments ever...Once you get past the impressions which I ended up going to the Candid office in San Jose..They where awesome took the impressions and got my braces. Since then it's been smooth sailing..I love watching my progression and I find myself smiling alot more..it has given me the confidence to feel good about myself once more..Can't wait to see the final outcome..Thank You Candid!

13 de outubro de 2021
logótipo da Candid

Resposta da Candid

Hi Bonny. Thanks for your feedback! We really appreciate it.

Classificada 5 em 5 estrelas

Grandma has braces!

Alright, more accurately,, grandma has Candid Aligners. I am only in my 4th tray, and have minor crowding of my lover teeth, with one tooth at a slight angle. This made it difficult to floss, and honestly, the appearance has always bothered me. So, this grandma got Candid aligners. The monitoring by orthodontists while being able to be monitored remotely was the reason I chose Candid. As an added bonus, my teeth are much whiter without strong whiteners that I find painful. One place that shows one's age is their teeth. I honestly look younger with my white, evenly spaced aligned teeth. And? No one can tell I am wearing them.

13 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Sally! We so appreciate it. :)

Classificada 4 em 5 estrelas

Glad I finally made the decision to…

Glad I finally made the decision to straighten my teeth. Candid Co is very easy from the start. I especially like the ease of app and online communication with the orthodontist. My only wish is I could email them directly back from the feedback I get on my routine scans. Otherwise, I like the process and the progress so far.

8 de outubro de 2021
logótipo da Candid

Resposta da Candid

Hi Susan. Thanks for your feedback! We really appreciate it, and will send it along.

Classificada 4 em 5 estrelas

I'm only about a third of the way…

I'm only about a third of the way through my treatment, so it's hard to give a thorough assessment. However, so far it's been pretty great. It's not too painful, the aligners are easy to wear/clean. I like that they're whitening my teeth as well, that's a bonus I didn't expect but very much appreciate. The only reason I didn't give a full five stars is that the reports feel automated. I would like just a tiny bit more information that's specifically for me. It's really more about feeling like an orthodontist actually is looking at all my scans and not a robot. So far, that's my only suggestion.

6 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Kristin. We really appreciate it!

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service. App is intuitive and easy to use. Latest updates make instructions even clearer with regard to video capture reviews. I think Candid would do well to offer more whitening options throughout treatment. More foam than just a single bottle (which everyone knows won't last the duration of treatment). Other than that it's been a great experience! So far so great!

3 de outubro de 2021
logótipo da Candid

Resposta da Candid

Thanks for your feedback, Luis. We appreciate it!

Classificada 5 em 5 estrelas

I love doing this 100% remote

I love doing this 100% remote. When I have run into issues with the application I have always been able to get a customer service person who is delightful.

30 de setembro de 2021
logótipo da Candid

Resposta da Candid

Hi Patricia. Thanks for your feedback! We really appreciate it.

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